Encinitas Ford - Service Center

Ms Ladytaz again. I had to bring my Tahoe back for repair for the same issue ever since I bought the car and drove it home the 1st day. Seems that their mechanics don't know what they are doing when it comes for the same issue ever since I bought the car and drove it home the 1st day. Seems that their mechanics don't know what they are doing when it comes to fixing trade in cars they sell. The owner Glen doesn't like to answer the calls. He would rather avoid conversations with his customers. Especially, when they are calling back about repairs on their cars. They only have one mechanic according to Glen that is capable of working on Chevy's, but he is not there all the time and if you need it fixed, he'll tell you to better off take your car for the weekend cause he won't and no one else will put their hands on it on the weekend if it's not a Ford. I tried calling to get a rental cause I had planned for a trip way in advance and Glen promised my car after 4 days. So the 4 days ended up being 8 days and of course he declined for my rental. Instead of dealing with him as before, this last experience, he would avoid my calls and ask for other people to let me know what he thought. So in other words, he is a coward cause he will hide from talking to you. He asked someone to tell me he would be willing to pay some of the rental fees but I didn't feel I should cause it's a problem that they haven't fixed since I drove it home when I bought my car. I expected to not pay for it at all and Scott, another manager told me the offer on the rental is good after they are doing me the favor of not charging me for the $500+ job for the repair of my Tahoe. I told them its not a favor, it's something they should have to fix and take ownership cause I had the problem come up on my way home after buying the car and it's taken them more than 3 times to try to find the problem and fix it. To not say it's a favor cause it's not. (I know everyone expects that if you buy a car and the dealer can't figure out how to fix it and the 30 day warranty has passed, the consumers shouldn't have to pay for it.) I had to deal with Scott who got very defensive and through him I found out Glen was the owner and couldn't argue into getting a free rental, but again, Glen never returned any of my calls after asking several people to ask him to when I thought he was just a manager. After knowing he was the owner, I asked Scott to ask him again to give me a call, but I never heard from him. So I regret from buying my car at this dealership. They will do anything to get you in and once you buy the car, their customer service is the worse especially from the Glen himself whom I stated is the owner according to Scott. Hopefully this time, the repair time it them 8 days to have my car in the shop helps this time. But again, the weekend didn't count cause their only mechanic wasn't there or no one else is experienced to work on my car. More

I brought my vehicle in for service and when they did not have the correct part to fix a warranty item and could not complete the work in one day, I asked how I was going to get to work and around town, they have the correct part to fix a warranty item and could not complete the work in one day, I asked how I was going to get to work and around town, they said i could come and pick the car up and then drop it back off when the part came in. No mention of giving me a loaner or renting me a car. So I asked them if they could loan me a car, to which they replied NO. Simply put!<br><br>Now that is FORD Customer Service or what? More