Enumclaw Chrysler Jeep Dodge

07/02/13 - After my first review the dealership attempted to make things better thus my updated review. We are now about two weeks out after signing our new contract with this dealer and to this day have no to make things better thus my updated review. We are now about two weeks out after signing our new contract with this dealer and to this day have not recieved the updated contract. We are still wating on information from the bank as they were not given our PO box number. I recieved an email in regards to a hat that I was told I would get at the original sale and this has aslo not happened. Of course they asked me what hat I was wanting and then they decided to chose one for me that they thought I would like. If I was ever to buy a car again I would never go to this dealership or at this point I would second guess buying a dodge just because of the quality of service this dealership has offered. I will be making phone calls to the BBB and to Chrysler in regards to the service of this dealership. Prior to the original review which follows this statement. I would like to say I appreciate that the company stepped up and made things correct with all of the errors that were made in regards to my deal and purchasing a new car. They did step up and fix the price and bring a new contract with the correct information to me rather than having me go to them. Found the car I was looking for online and called to talk about purchasing this vehicle. The first sales person jose was rude towards me during phone calls but nice to my fiancé. The car was listed online at 40960 and I was lead to believe this was the price. So we drove 6 hours for this car. When we got there everything seemed smooth. Then we started getting into the finance parts. Magically the cars price increased almost 4000 and when questioned I was told that price was set by dodge and they could mark up for them basically. Also I did the trade in value sheets online and the amount given towards both cars I traded was less than the low value. At no point did they try and make anything better towards the cost of the car. Had I been told the price was that different I would have bought local and had the car ordered for me and not driven this far. Finally I filled a credit application online to save time, was there when they opened and still did not finish till almost one. I would never recommend this dealer to anyone due to practices I feel are unethical and sneaky. I will be making a complaint to the BBB as I think they should be aware. More

My son is in the US Marine Corps and was deployed in Afghanistan. He was able to spec out the truck he wanted online and Josh Wallace, the Internet Manager, worked with me to get the exact truck my son Afghanistan. He was able to spec out the truck he wanted online and Josh Wallace, the Internet Manager, worked with me to get the exact truck my son wanted at a great price. These people treat the military right! The financing was made easy by Chris and the overall experience was simply awesome! If you want a no-pressure sales experience, go to Enumclaw Chrysler Jeep Dodge where they will treat you right and treat you fair! More

My husband and I took my jeep into the shop because of a problem with the GEM module, which was causing problems for the windshield wipers, the A/C and the transmission. This was specifically detailed for problem with the GEM module, which was causing problems for the windshield wipers, the A/C and the transmission. This was specifically detailed for Risa, and she was even given the name of another automotive shop who had diagnosed the issue but had recommended we take the jeep to the dealership because they didn't have the equipment to fix the GEM module themselves. Instead of relaying that information to the technician, she simply told them the jeep was "sluggish". Two days later we called to find out why the jeep wasn't ready yet, only to be told they hadn't done anything because the jeep wasn't operating sluggishly for them. After telling the manager the actual reasons the jeep was taken in, he then argued with me for about 10 minutes before realized that Risa had simply not done her job correctly and had not relayed any of the pertinent information to the technician. Not only that, but she flat-out lied to my husband on the phone the day before, telling him that they had found the problem with the GEM module but were just trying to figure out how to fix it (obviously not true, since the technician wasn't aware what the issue was). So my jeep was returned to me, still with a broken A/C, broken wipers and transmission issues. Although the bulk of my complaint is with Risa, I also question the skill level of the employees in the shop. To have a jeep with an obvious issue in the shop for 2 days, and to be unable to diagnose the problem, is suspicious to me. All around, Risa, the manager, and the employees at the dealership auto body shop demonstrated lazy, sub-par behaviour and a gross lack of communication. More

There seems to be a variety of ratings here, but I can assure you our experience with each person we worked with and just chatted with professional and FUN. This includes the entire crew we worked with fr assure you our experience with each person we worked with and just chatted with professional and FUN. This includes the entire crew we worked with from Josh to the sales manger to the finance team. They understood we didn't really enjoy the car buying experience and they were good people who took care of business for us. Josh is a solid young man, committed to making the sale. Who can blame him? That is his job. After visiting other dealerships and test driving, this was the group of people who truly reached out, wanted our business and got it, in a respectful not pushy way. A lesson to many dealers here. This car buying experience was the least stressful EVER for us. The team listened and got the job done. In the least amount of time EVER for us when it came right down to getting the deal done. Thank you so much! More

this was the worst experience i have ever had i would not send my worst enemy to this dealership the sales manager was disrespectful to my wife and the treated us like we were stupid this dealership is a pei send my worst enemy to this dealership the sales manager was disrespectful to my wife and the treated us like we were stupid this dealership is a peice of crap they tell you one thing and then do the total oposite never again will i buy from or have my dodge serviced there More

These guys really went out of there way to get me the truck I wanted. Was a very specific color that was only found in Oregon. Took some time to get the deal done but I was really impressed with them and truck I wanted. Was a very specific color that was only found in Oregon. Took some time to get the deal done but I was really impressed with them and love the truck. Dealer trade went smooth. Fair on my trade in. Sales manager, finance, service, everybody was really good to work with. If you go there, ask for Jeremy Rupert as a sales rep. Very pleasant, patient, not your typical pushy car salesman. And tell him the guy with the sagebrush green Ram sent you. The only (very minor) negative was with parts/service when I went back to see about getting remote start installed. They quoted me about $100 more than Puyallup Dodge so I'm heading down there monday to get that installed. But that's only a real minor thing and the folks there at Enumclaw parts and service are really nice folks. I'll still get my dodge serviced there in Enumclaw. More

Went up to Enumclaw Chrysler Jeep Dodge to check out a used Dodge Caliber after having my offer at a previous dealership turned down. I was impressed about how friendly and eager they were to earn my busi used Dodge Caliber after having my offer at a previous dealership turned down. I was impressed about how friendly and eager they were to earn my business. While they were trying to work out a deal for me the other dealership called me back to tell me that they had called the owner and he agreed to give me the vehicle at the price I wanted. They tried to match it but the vehicle they had was not as in as good of condition in comparison so I had to turn them down. I would still recommend this dealership because I did have a pleasant experience and have had some pretty horrible ones at other places recently so I had to share. More

We set a date and time to meet with a salesman to purchase a 2010 Certified Used Jeep Grand Cherokee Laredo 4x4. Internet Mike assured us that it would be there waiting to test drive when we arrived purchase a 2010 Certified Used Jeep Grand Cherokee Laredo 4x4. Internet Mike assured us that it would be there waiting to test drive when we arrived since he would be there much earlier to ensure it was ready. We arrived, no Jeep! On three different occasions and 20-30 minutes of waiting (by internet Mike, Mike Riebe and another salesman who appeared lost while milling about), we were told the car was in service to ensure the Certified Used quality, out back getting pictures taken so they can put it on the internet (by the way, it was already on the internet; this is how we found the vehicle) and then finally at CarToys getting the stereo replaced. On two of these occasions, they tried to put us in a "similar" vehicle that had 10,000 more miles (too many miles for its year) than the one we planned to purchase. They disappeared again seemingly lost at what to do next, so we left. We sent a text to internet Mike to express our dissatisfaction. He made numerous excuses how "he can't do it all" and felt "attacked." Never a disparaging word was used. The Enumclaw CJD's first "standard" is "treat the customer how you want to be treated." Is this how they want to be treated? We agree internet Mike can't do it all, but between 8:30am and our 10:00am arrival, he had no clue the Jeep was not available since the day prior? With today's economy, we thought they would be happy to sell us the vehicle we wanted, ensure it was ready for the test drive OR call to tell us the vehicle was not ready so we would not waste our time and gas driving an hour to the dealership and set up a new time to look at the vehicle. Now, they want to drive the vehicle to our home to sell the vehicle. WHAT? Is this a common dealership practice? NO THANKS! More

This is in regards to a brand new Challenger (barely a month old now) that was taken back to have the NWPP and Karrtrack added. The car is awesome. I am not posting in regards to purchase experience. This month old now) that was taken back to have the NWPP and Karrtrack added. The car is awesome. I am not posting in regards to purchase experience. This is in regards to a matter of ethics and trust at the service dept of this dealership. As planned, I took it back to have NWPP added, requires an overnight drop off. I drop it off, zero out EVIC and note the odometer. When I pick it up the next day there were 6 miles on it and EVIC read .71 Gs on the rear. This equates to a burn-out as that's the only way to pull that much G force on the rear. Not to mention .4 to .5s on the front and sides which equates to joy riding. A "road test" that hard is not needed to apply sealant on the paint and teflon on the carpets. I take it back the following week for Karrtrack to be added. I say nothing at this point, I just want to get what I paid for and be done with it. This time I zero EVIC half way there and let it record casual driving. I drop it off with from .00 to .05 Gs all around and record the mileage. The car was clean as I just had it in a car show the day before. When I pick it up, no additional miles were on it however, the rims were near black inside and out, massive break dust and wheel burn splatter all over the sides too, and drivers window was filthy. Gs read .4s and .5s all around which as best I can guess, they were doing donuts in a parking lot nearby. Those aren't normal Gs for being careful with a customers car. So not once, but twice they tear around in my car without my permission, without informing me and better yet, the service dept didn;t even know to hide their tracks in the on board computer! I will not have anything to do with this place again and will recommend others not to. I also have submitted these comments to Chrysler at the request of the Chrysler survey phone call i got the next day which included a specific request for this dealership to not contact me! I'm fairly sure Chad will read this and I hope for your business you get a handle on your service dept people. This is no way to treat a customer. This is how you wind up with former customers. More

While I was hesitant at first purchasing a Jeep Wrangler used. And grilled these guys with questions. They were completely upfront and honest. Didn't take my time for granted either. Laid back and helpful, used. And grilled these guys with questions. They were completely upfront and honest. Didn't take my time for granted either. Laid back and helpful, it was nice not being stuck there all night either. I worked off their website and just printed up and brought in the info they punched the numbers got me a payment and term that was acceptable and I was in and out of finance, which by the way was actually quite enjoyable, Mike is business and fun! Anyway they helped me clean out my trade made sure everything with the Jeep was perfect and I was gone. I've done business with Bellevue dealers, Seattle dealers... yada yada. Never heard of Enumclaw other than the site and a few radio spots. I would say if your looking for a car, give these guys a shot. More