Envision Ford of Duarte

The transition to Envision Ford from Advantage Ford was a 'rocky' one. Trying to get through to the service bay, get info on recalls, etc was tough. I even went over to the dealership in neighboring Glendora 'rocky' one. Trying to get through to the service bay, get info on recalls, etc was tough. I even went over to the dealership in neighboring Glendora for one service. I was fed up. I bought my vehicle from Advantage, and remembered how good Demaritz Ortis was with me. So patient during the lo g wait for my new Bronco. It made me decide to give Envision another try. So glad I did! Everything has smoothed out nicely. Everyone there is great! More

I had a very positive experience at Envision Ford service. The appointment was easy to set, the work was thorough, and the communication was excellent. service. The appointment was easy to set, the work was thorough, and the communication was excellent. More

I went to the envisioned to get the battery on my vehicle replaced. I was $432 because the dealer was closing in 1/2 hour and Marcos my service advisor told me he had to assign two techs. I was in a bind s replaced. I was $432 because the dealer was closing in 1/2 hour and Marcos my service advisor told me he had to assign two techs. I was in a bind so I had no choice. Once completed they cleaned and wash my vehicle. Only one issue they accidentally spilled battery acid on the bumper of my car. The acid is eating my paint, I understand they had a time frame to complete the service, but they should have noticed that they spilled the acid on my bumper there were two of them. Not sure who I should contniue my grievance with. This is totally not acceptable. Owe and I was told I had a military/ veteran discount? More

This is the worst experience I had in my whole life with brand new car. The seller didn’t care, my car kept going back for the same issue? Tell me how can I do this? None. This is just a headache for a bran brand new car. The seller didn’t care, my car kept going back for the same issue? Tell me how can I do this? None. This is just a headache for a brand new car 2024 More

Everyone there was very helpful. From the salesman, financing to the General Manager. I appreciated everyone. From the salesman, financing to the General Manager. I appreciated everyone. More

condescending to women. Did not really listen to the issue. I felt I had to call Ford customer service Did not really listen to the issue. I felt I had to call Ford customer service More

Lack of communication from service department representatives. Rude reception representative. Service time excessive. Sales staff dishonest and over bearing. Lack of loaner vehicles. Overall a ne representatives. Rude reception representative. Service time excessive. Sales staff dishonest and over bearing. Lack of loaner vehicles. Overall a negative experience. More

My 50,000 mile service was performed in a very timely manner and with efficiency manner and with efficiency More

My car was there for a month, they didn’t fix all the issues I brought it in for. I bought this car from them a month prior to bringing it in. issues I brought it in for. I bought this car from them a month prior to bringing it in. More

Long turn around time, too much upselling especially for a first time customer, slow service, no loaner vehicles available. Would not return a first time customer, slow service, no loaner vehicles available. Would not return More