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Envision Ford of Duarte
Duarte, CA
1,161 Reviews
Welcome to Envision Ford Lincoln of Duarte, where your automotive dreams come to life! Our friendly team is dedicated to helping you find the perfect vehicle, whether it's a sleek Ford or a luxurious Lincoln. But we don't stop there-our top-notch service department is here to keep your car running smoothly for years to come. With a commitment to exceptional service and a passion for all things automotive, we make your experience enjoyable and hassle-free. Join our family today, and let's drive into a brighter future together!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,161 reviews
July 14, 2026
Leopoldo Hernandez was the absolute best. He was very helpful and communicated with me often and kept me updated and & put my fears to rest. He made me feel seen and I wish he could work on m He was very helpful and communicated with me often and kept me updated and & put my fears to rest. He made me feel seen and I wish he could work on my car any and every time, I have to come in. More
by MRSMAY5
Verified CustomerEmployees Worked With
Leopoldo Hernandez
July 13, 2026
Didn't identify cloudy coolant in previous services, made me come back for recall despite being there 3 weeks ago, no shuttle service, no offer of a loaner me come back for recall despite being there 3 weeks ago, no shuttle service, no offer of a loaner More
by CCORD54556
Employees Worked With
Tony, who was the only good part of the service
July 12, 2026
One of the Worst dealership 😡😡 Our experience with Envision Ford Durate was very disappointing. We were told we were purchasing a brand-new car, but later discovered it had been used as a demo vehicle Envision Ford Durate was very disappointing. We were told we were purchasing a brand-new car, but later discovered it had been used as a demo vehicle. This was never disclosed to us before the sale, yet we were charged the full price of a new car. When we raised our concerns, the dealership denied responsibility instead of providing a fair explanation or solution. The salesperson's attitude was unprofessional and dismissive, which only made the situation worse. Buying a car requires trust, honesty, and transparency. Unfortunately, our experience at Envision Ford Durate lacked all three. I encourage anyone considering purchasing a vehicle from this dealership to verify all vehicle details, including whether it has been used as a demo vehicle, before signing any paperwork. They are not honest to the customer..I bought my 2025 Ford active escape they told me it was brand new , and when I did our drive test they show us another car , and after singing when pick up car next day it was mileage 4k they told us it’s demo car!!!! 😡 which is registered 6 month ago after that within 6 month I paid again for the registration.. More
by AFRIN RINKY
Employees Worked With
Araam
July 11, 2026
My overall experience was good. Customer service is always helpful, and particularly so in this case since I was dealing with an emergency battery replacement. What frustrated me wa Customer service is always helpful, and particularly so in this case since I was dealing with an emergency battery replacement. What frustrated me was the service tech. As part of his inspection, he brought up things I had recently done (oil change, in 2 weeks prior, tires), so not even sure why those were checked. The battery was the main issue and while he fixed it, he left the hatch cover in the back off completely. The battery is in the trunk for hybrids so it was by the spare. I had to put it back on. Not sure how this was missed. More
by ANDREW.SCHAUER28
Employees Worked With
Tony
July 11, 2026
Im ok no comment for now everyone nice thanks you good bye have a nice day bye have a nice day More
by Lopez.rafi70
July 10, 2026
Darlene was great to work with - things took longer than expected (they always do) and was more expensive (they always are). But in the end I was very satisfied with the result. expected (they always do) and was more expensive (they always are). But in the end I was very satisfied with the result. More
by sv1
Employees Worked With
Darlene
