Envision Ford of Duarte

Good appointment portal, prompt greeting at check in, good check in but FAILED !! In scheduling recall issues .. okay service time (1:30) mediocre customer lounge , okay coffee offerings FAILED in honori good check in but FAILED !! In scheduling recall issues .. okay service time (1:30) mediocre customer lounge , okay coffee offerings FAILED in honoring fords complimentary oil charged .. in comparison to competitor, Honda, which honored the oil change and had complimentary donuts /pastry for waiting customers .. albeit this dealership did give a after service car wash and vacuum ..(which was just “ok”)!which is more than MOST dealers … overall I give the dealership a B- …I do want to say that I bought my 1991 Thunderbird from the old Advantage ford when it was located in Arcadia More

The service maintained its Superb ! !! Polo is Superb for all my needs I am a long!!! time customer Service is everything !! Polo is Superb for all my needs I am a long!!! time customer Service is everything More

Just excellent service period, and the employees are amazing and courteous too, keep up the great work. amazing and courteous too, keep up the great work. More

Responsible and professional. Very friendly. Edgar is always responsive amd helpful for what I need. Very friendly. Edgar is always responsive amd helpful for what I need. More

My car went in Wednesday morning & I heard nothing from anyone until following week Tuesday when I called Five Times. Plus, I was without a Car with all that time & the Dealership did not provide Liane anyone until following week Tuesday when I called Five Times. Plus, I was without a Car with all that time & the Dealership did not provide Lianer Car, or option to Rent a car. More

We were happy to get an appointment to fix the recall problem last Friday right before a road trip! Getting 40 mpg with our Ford was much better than in our truck! problem last Friday right before a road trip! Getting 40 mpg with our Ford was much better than in our truck! More

Service was great with no appointment, Loved the free Lyft. However, I was not satisfied with the communication about the estimated cost of service. When service rep called to tell me car was read Lyft. However, I was not satisfied with the communication about the estimated cost of service. When service rep called to tell me car was ready, I asked for actual cost, it was higher than expected. I mentioned the estimate cost was not disclosed when I brought the vehicle. The service rep told me the estimate was on the paperwork provided which I signed. This was true, but I was not told the estimate when I left my vehicle. More

Great. Service. Friendly. Helpful. Employees. Wow. Very. On. Time. Like they. Say. I'm. Surprise Service. Friendly. Helpful. Employees. Wow. Very. On. Time. Like they. Say. I'm. Surprise More

Easy check in. Edgar was helpful and explained the process of the service call. He projected that my service would take three hours, but that he would keep me pos Edgar was helpful and explained the process of the service call. He projected that my service would take three hours, but that he would keep me posted and try to make that call a lot less than three hours. He seemed to care. More

Everyone in the service department was incredibly helpful, friendly and funny. It was not about experience at all and thank you to the manager of the service department Stephen and Marco who is my se helpful, friendly and funny. It was not about experience at all and thank you to the manager of the service department Stephen and Marco who is my service provider. They're both excellent guys. More