Envision Ford of Duarte

Not pleasant, agent could be more cordial. Waiting room was excellent. I’m still waiting for follow-up work to be done. Waiting room was excellent. I’m still waiting for follow-up work to be done. More

everything was great except you not excepting no last than 15 words for an review. than 15 words for an review. More

The wrong size wiper blades were installed and didn’t notice until we were out of town in a thunderstorm. Will be reaching out to get it fixed when we return. notice until we were out of town in a thunderstorm. Will be reaching out to get it fixed when we return. More

this is strictly for the service department. I have purchased many cars at Advantage Ford 🏁. I have always taken my cars to the Advantage service department. The service department has consiste I have purchased many cars at Advantage Ford 🏁. I have always taken my cars to the Advantage service department. The service department has consistently been excellent with me and my cars. I now strictly deal with polo as my service advisor. She knows me by my License plate, So when I pull in, he always has a big smile and a welcoming hello. Polo is sharp, thorough, precise, and much more in his prompt Response via telephone or text if not immediately within 10 minutes. I personally cannot say enough good things about polo Hernandez. I am hoping in their change to envision ford that they keep the employees that truly go the extra mile as polo does. More

Service attendant Marco was nice and professional. I had an appointment and everything went as informed. I had an appointment and everything went as informed. More

On time reminder,service advisor very good advise & services. Customer lounge music too lound and staff refused decrease volume. services. Customer lounge music too lound and staff refused decrease volume. More

Person they handed me off to didn't know anything about the car I wanted to test drive. I had a car in the shop and they failed to get an idea of what might be possible as a trade in. the car I wanted to test drive. I had a car in the shop and they failed to get an idea of what might be possible as a trade in. More

Your costs for an oil change have become too high. I was told on my last visit that I had a leak in the rear end suspension, and to replace it would be $825. I had it checked at another place, and t I was told on my last visit that I had a leak in the rear end suspension, and to replace it would be $825. I had it checked at another place, and there was no leak. I saw with my own eyes that there was no leak. (car was raised up so I could look) I cannot keep coming with all those kind of reports and expenses. Marco does a wonderful job, and I have been very pleased with his service on my previous visits. Roxie Arnot More

Best service in town. Thank you Marco!!! You’re the best ;) Say Hi to Polo for me! Thank you Marco!!! You’re the best ;) Say Hi to Polo for me! More

I don't know what happened but at the end the human connection completely disappeared. Being handed off to Gabriel wasn't appropriate and he didn't seem to know how or what to show us. In the end he fu connection completely disappeared. Being handed off to Gabriel wasn't appropriate and he didn't seem to know how or what to show us. In the end he fumbled through a turnover and we were sent on or way. I don't know what I was expecting but something a bit more positive was due. Overall, I thought we were treated well and the people we met represented the company well. The biggest disappointment came when the car I came to see was not there as shown on the website but turned out to be in Oxnard. Because it wasn't there, I was unable to show it to my wife and we ended up with a nice car but not the one I wanted and thought I would leave with. More