Envision Ford of Duarte

Always great working with Marco Barillas. He walked me through the needed services for my vehicle while providing price quotes and finding/applying all applicable discounts. Vehicle was ser He walked me through the needed services for my vehicle while providing price quotes and finding/applying all applicable discounts. Vehicle was serviced within the timeframe specified and I was good to go. Great job by all that handled my car during this visit. More

Best service in town. Thank you Marco!!! You’re the best ;) Say Hi to Polo for me! Thank you Marco!!! You’re the best ;) Say Hi to Polo for me! More

This dealerships service department not just delivers on time, but above and beyond. I wouldn't go anywhere else time, but above and beyond. I wouldn't go anywhere else More

Has done a very good job. I see they are improving the service department operation. I see they are improving the service department operation. More

Thanks! On time and keeping to the recommended Ford vehicle maintenance schedule. Well done! Thanks! On time and keeping to the recommended Ford vehicle maintenance schedule. Well done! Thanks! More

Jason was great, overall the process was good but a bit long. I called in advance and to shorten the process and was still 3 plus hours long. I called in advance and to shorten the process and was still 3 plus hours More

The dealership communicated well and the service was done on time and within the time frame we agreed upon. My service rep Edgar Rico did a great job for me. Thanks on time and within the time frame we agreed upon. My service rep Edgar Rico did a great job for me. Thanks More

Polo is the best ! Polo is the best ! Polo is the best ! Polo is the best ! Polo is the best ! Polo is the best ! Polo is the best ! More

I came in to fix a camera fault on my 2021 Mach e . This issue had been fixed about 9 months ago and was billed $ 1369 for it. Service advisor said it would need to be inspected to find cause of proble This issue had been fixed about 9 months ago and was billed $ 1369 for it. Service advisor said it would need to be inspected to find cause of problem and gave be an estimate for $250. Got a call back from him explaining that the module replaced earlier was replaced again at no charge. I found Envision Ford to be an honest, fair and professional organization. Thanks to Pollo Hernandez for his professionalism and promptness in communication. More

The WORST experience I have ever had at a franchise car dealership. I brought my Explorer for an oil change and when I left, I noticed my speakers weren’t working. My service advisor Franklin, was no help. dealership. I brought my Explorer for an oil change and when I left, I noticed my speakers weren’t working. My service advisor Franklin, was no help. Basically said I was lying because there was 100% no chance their technician would touch anything that could affect it. His manager Phillip carried the same position but with more attitude. Last night I noticed my safety features are malfunctioning and now this is a safety matter. I’m waiting to hear back from Steven Sao, I already called and emailed on 8/22 (the date of the incident) but I haven’t heard back. Will keep everyone posted with more updates on all platforms. More