Envision Ford of Duarte

You are way over priced I now see, and your technicians could not even be bothered to rotate the tires, due to swollen lug nuts? WTH is that anyway! YOU are the ones who only ever changed my tires previous could not even be bothered to rotate the tires, due to swollen lug nuts? WTH is that anyway! YOU are the ones who only ever changed my tires previously. They did not attach something, there were many clips missing. Shoddy work this time. I am very unhappy. I will not be returning, ever. It ws $800 plus to top off a few fluids and wash my car. GREAT. No thanks More

The WORST experience I have ever had at a franchise car dealership. I brought my Explorer for an oil change and when I left, I noticed my speakers weren’t working. My service advisor Franklin, was no help. dealership. I brought my Explorer for an oil change and when I left, I noticed my speakers weren’t working. My service advisor Franklin, was no help. Basically said I was lying because there was 100% no chance their technician would touch anything that could affect it. His manager Phillip carried the same position but with more attitude. Last night I noticed my safety features are malfunctioning and now this is a safety matter. I’m waiting to hear back from Steven Sao, I already called and emailed on 8/22 (the date of the incident) but I haven’t heard back. Will keep everyone posted with more updates on all platforms. More

We had a great experience buying my daughters first car, We got a really great deal on a Toyota Corolla and the staff was amazing and helpful! We got a really great deal on a Toyota Corolla and the staff was amazing and helpful! More

The visitor parking has gone from good to just about non-existent. When waiting for my wife to get her service scheduled, I finally found a place to park. When I was waiting for her to speak to Marco B non-existent. When waiting for my wife to get her service scheduled, I finally found a place to park. When I was waiting for her to speak to Marco Barillas, I needed to use the Restroom. When I got to the Restroom, there was an OUT OF ORDER sign on the door and a cleaning woman told me I could not go in. I told my wife that I would try to get to the restroom in the Target Store next door before I wet my pants. When I came out of the Mens Room at Target, my wife was going into the Women's Room at Target because she could not get into the Rest Room at Envision Ford. More

Polo was amazing to work with. He got my car in last minute for an oil change. Great communication and he was super efficient. A free car was would have been nice, as I was alr He got my car in last minute for an oil change. Great communication and he was super efficient. A free car was would have been nice, as I was already spending over $100 for the service, that would have been a GREAT Customer experience. More

The overall experience was very long. Service staff were not customer friendly. There's really nothing else to say. Service staff were not customer friendly. There's really nothing else to say. More

Edgar was very nice and professional. I enjoyed the fact that when I go to Envision Ford, I always get treated with respect and courtesy. Thank you very much to Edgar. I enjoyed the fact that when I go to Envision Ford, I always get treated with respect and courtesy. Thank you very much to Edgar. More

Great customer service , Jason took care of everything and everything turned out great great people respectful an kind . and everything turned out great great people respectful an kind . More

Absolutely excellent service rep. Marco knows my car and never fails to give me great service for it. He keeps me updated and it’s always ready when he says it will be. I bought my Ed Marco knows my car and never fails to give me great service for it. He keeps me updated and it’s always ready when he says it will be. I bought my Edge at Advantage Ford 10 years ago and have brought it there for every service. More

My truck repair was a unique situation and it was handled very well with out any problems very well with out any problems More