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Envision Ford of Duarte
Duarte, CA
467 Reviews
Welcome to Envision Ford Lincoln of Duarte, where your automotive dreams come to life! Our friendly team is dedicated to helping you find the perfect vehicle, whether it's a sleek Ford or a luxurious Lincoln. But we don't stop there-our top-notch service department is here to keep your car running smoothly for years to come. With a commitment to exceptional service and a passion for all things automotive, we make your experience enjoyable and hassle-free. Join our family today, and let's drive into a brighter future together!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 467 reviews
September 13, 2024
My car was there for a month, they didn’t fix all the issues I brought it in for. I bought this car from them a month prior to bringing it in. issues I brought it in for. I bought this car from them a month prior to bringing it in. More
by DJOHNSONJR2019
Verified CustomerEmployees Worked With
Edgar Rico
September 12, 2024
Your technicians are friendly, but when I booked the appointment for our car, I was told all the parts were in stock and that it would only take about 4 hours. A part was not in stock and was supposed t appointment for our car, I was told all the parts were in stock and that it would only take about 4 hours. A part was not in stock and was supposed to be delivered the next day at 1:00 pm - it wasn't, so they had to keep my car another day. What was supposed to be a 4 hour service appointment turned into 3 days. It was also extremely overpriced. Routine maintenance and a recall turned into a $1000 visit for me. We will not be returning for routine maintenance. More
by lphillips
Employees Worked With
Franklin - very good, 4 stars, Edgar Rico
September 10, 2024
There are a number of structural problems with this dealership. Entry to the service department was difficult to locate and there was excessive congestion in the narrow service corridor when trying to dealership. Entry to the service department was difficult to locate and there was excessive congestion in the narrow service corridor when trying to drop off my vehicle. When my ride dropped me off for vehicle pick up, parking was almost impossible and backing up was required to accommodate other vehicles leaving the service area. Regarding service policy, when I requested an examination of my vehicle's rear shock absorbers I was told it would cost $250 for the inspection and presumed estimate. My experience with the staff was very positive, both on the phone and in the service department. I suggest the management take a long look at their customer's experience. The dealership was loaded with vehicles to sell, but I have had much better dealer experiences with Toyota and Volkwagon. More
by BIFERNO
Employees Worked With
Don't remember their names.
September 09, 2024
Pleased to say been coming here over 25 years my service advisor Polo so caring honest make sure everything safe and done right so thankful for him advisor Polo so caring honest make sure everything safe and done right so thankful for him More
by DDMOORE824
Employees Worked With
Polo Hernandez
