Envision Ford of Duarte

Pleased to say been coming here over 25 years my service advisor Polo so caring honest make sure everything safe and done right so thankful for him advisor Polo so caring honest make sure everything safe and done right so thankful for him More

It's stressful buying a car. Yes the dealer did work with me, but when we initially sat down and they ran the first contract rates, they presented me with a price $10,000 more Yes the dealer did work with me, but when we initially sat down and they ran the first contract rates, they presented me with a price $10,000 more then the sticker price that was listed on the vehicle. The online price I saw it at was $2,000 less then the sticker price. I had to be firm that I wanted to see the prices changed on the paperwork in writing instead of them just telling me it would like xxxx amount dollars less. They sold me warranty products, bumper to bumper, paint and dent. but they never gave me any paperwork with an explanation of the warrantys or how to use them. They also never showed me what the warranties actually cost or what the warranty options were. I waited over two hours for the financing dept to get to me. I'm understanding that there were other people and it takes time. My issue is that I was told repeatedly we were next in line and then when we walked by the finance desk there were different people in before us. I was told during our wait that they were washing the vehicle and going to fill it up with gas. I didn't realize until I drove away that they only put in 1/4 of a tank of gas. I had vanity plates on my old vehicle and told them I wanted then for the new vehicle. Come to find out that the dealership could have assigned those places during my purchase and saved me the hassle of dealing with the dmv. All in all I just think they could have done better. More

I have come to this dealer for the same problem multiple times and the issue persists, I think it’s a ford problem and the dealership didn’t listen to my problem times and the issue persists, I think it’s a ford problem and the dealership didn’t listen to my problem More

Great service, it’s my 2 time here for service and Edgar was very helpful and nice guy! Highly recommended was very helpful and nice guy! Highly recommended More

Great phone costumer service, friendly mechanics, fast service, cool and neat waiting room, easy access and good location. service, cool and neat waiting room, easy access and good location. More

great service and done on time everything was finished and the car was ready when promised and the car was ready when promised More

Great communication with service advisor Marcos! Keep up the good work man and I’ll see you soon for another service ! Keep up the good work man and I’ll see you soon for another service ! More

Like the reservation idea beats just going in and waiting and the reminder of service due and the reminder of service due More

Really bad miscommunication. I took my car in to get the CV boot and axel repaired and to have the ignition switch checked out. Upon inspection, I was informed I also needed shoc I took my car in to get the CV boot and axel repaired and to have the ignition switch checked out. Upon inspection, I was informed I also needed shocks, anlignment, ignition switch housing, and tires. I declined the tires and requested everything else. My car was supposed to be done in 3 days; it took 2 weeks!! When I picked it up, I paid $1000 less than was quoted and was told it was because I told Edgar to hold off on the ignition switch housing. Then it took an hour to get my car because it was being “washed.” Once I got home, I noticed I had new tires. I tried starting up my car yesterday and it wouldn’t start and was making a weird noise. On top of all this, it was really hard to get a hold of someone to get updates on my car. This is not what I expect from a dealership repair shop. I would like to have someone contact me to resolve this issue. I got stuff I didn’t want, and didn’t get what I needed. I also was hung up on by a woman answering a phone when I told her I really needed to speak with someone about this issue. Seriously! More

To be helpful is not the best feature of this service department. I went in for a recall for my car and had to go back a week later because they haven't had the right tool. They main concern was who is g department. I went in for a recall for my car and had to go back a week later because they haven't had the right tool. They main concern was who is going to pay for it. More