Envision Ford of Duarte

Very courteous and professional staff. Vehicle ready when stated. kept advised as to progress of work. Vehicle ready when stated. kept advised as to progress of work. More

My experience with Steve Sherwood was fantastic! He is knowledgeable, professional and an all around nice guy. I will highly recommend Steve at Envision Ford to all my friends and family looking for He is knowledgeable, professional and an all around nice guy. I will highly recommend Steve at Envision Ford to all my friends and family looking for a car. I love my Lincoln Corsair! More

Tony and team did a great job from end to end preparing for, repairing and returning my Navigator. Both times the truck was in for maintenance and service. They make new vehicle ownership a pleasant expe for, repairing and returning my Navigator. Both times the truck was in for maintenance and service. They make new vehicle ownership a pleasant experience. The work was done perfect and on time. Thanks again. More

New Management and staff are doing a great job, much better than previous service. They took me to work while my car was being serviced and dropped off my car to me washed and clean. Now that is service better than previous service. They took me to work while my car was being serviced and dropped off my car to me washed and clean. Now that is service! More

Rocky and Steve were great and they helped me get into a car within 3 hours! car within 3 hours! More

Bought my 2017 Ford Explorer in on 7/11/2024 for a transmission issue, problem with driver seat cooler, and Sync issue. They found no issue with the transmission, repaired the other two issues. I di transmission issue, problem with driver seat cooler, and Sync issue. They found no issue with the transmission, repaired the other two issues. I did not get me vehicle back until 7/29/2024. Now, there is a problem with the front air bag warning light. I am very disappointed with Envision Ford of Duarte's service. The Service Writers are good people. Their philosophy seems to be "just get the car in for service". "Once we have it, the customer will just have to wait". More

Everyone was fantastic! Especially Mark Near. Thank you sir! Everytime I turn the key, I will think of you. Ed W. Especially Mark Near. Thank you sir! Everytime I turn the key, I will think of you. Ed W. More

My wife and I enjoyed all the people who helped us buy our new truck our new truck More

Terrible service! This is first time I run intothis problem. At first, I have appointment with Macro at 8:20am and when I arrive on time, no one accepts me while a man This is first time I run intothis problem. At first, I have appointment with Macro at 8:20am and when I arrive on time, no one accepts me while a man after me without appointment come to Macro's cubic to have his service before me. Ten more minutes Tony start to service me. He gave the 7 maintenances in about $1,500, which is not what I know. They should inform us this detail at appointment. So I have to cancel three and remained four, oil change, engine air filter, cabin air filter and alignment. Tony told that it can be finished in noon. At noon, I did not receive Tony's call and I come to dealer again. He tall that it needed another hours to finish the alignment. So I had to wait another one more hoursal around. After I drives to home, I saw Tony call me that I took his copy with my signature and let me come back before 4pm. I check my custom copy and found my receipt without my signature. I messaged hime my copy photoes, and called home several times and no response. It is so funny and terrible experience on this dealer with new owner. More

Probably the worst buying experience I’ve had . Inconsistent and poor communication from the beginning . I only got to purchase the vehicle through persistence on my end as I was left hanging by m Inconsistent and poor communication from the beginning . I only got to purchase the vehicle through persistence on my end as I was left hanging by multiple salesmen . Awful follow through on status of my vehicle delivery after I signed and wired funds . Was lied to about the status of my delivery and only got an estimated arrival date after Multiple calls . Car arrived with no contractual paperwork to prove I purchased so I can’t register . Have called finance and sales multiple times to correct but get excuses and zero follow up . This is my first time buying a ford and it’s been a terrible experience so far . Not sure if this is indicative of the staff or virtual car buying experience but I won’t be doing that again . More