Envision Ford of Duarte

Polo, Is awesome like always. Its hard to find knowledgeable salespeople who take care of their customers. I know he is a service writer, but FYI he's your most important salesman Its hard to find knowledgeable salespeople who take care of their customers. I know he is a service writer, but FYI he's your most important salesman. I have been working with Polo for years. There where major issues with my truck. But as much as I struggled with Ford, Polo and Marco assured me the issues would be resolved. They are the only reason I am still your customer today. So as lond as they are there I will be as well. Thank you Bill Walls More

Brought Navigator in for repair of running board and steering wheel. 2 days later I was called and told that everything was fixed, and that I could pick up my vehicle. Upon arriving home, discovered th steering wheel. 2 days later I was called and told that everything was fixed, and that I could pick up my vehicle. Upon arriving home, discovered that the steering wheel was still not working. The mechanic working on this vehicle did not properly check to see if everything was in good working order before releasing my vehicle to me. Consequently, I am forced to bring my vehicle back in for repair and be without transportation again. No loaner cars available after dealership was purchased by new owners!! Very poor customer service for customers that are greatly inconvenienced by others mistakes! I dealt with Edgar on my return to Envision Ford, he was quick to help and apologetic. More

Everything was great until we waited over an hour to have our car brought up to us. Someone had put the wrong number on our paperwork. our car brought up to us. Someone had put the wrong number on our paperwork. More

New dealership name. Not sure if due to change of ownership. Never had a problem. Hope not to in the future. So far so good. Not sure if due to change of ownership. Never had a problem. Hope not to in the future. So far so good. More

I can bang on Angel, but i think the problem is the management of the service department. no call should go unanswered. every call should be returned. updates should be provided. if your tech's dont ha management of the service department. no call should go unanswered. every call should be returned. updates should be provided. if your tech's dont have time to return calls, then provide a portal online to let us know the status of our repairs. i know a service was performed that wasn't needed and if it was, the service i requested wasnt and then i have to bring it back to have the service i requested performed. When it was Advantage Ford i had a good level of trust. now, not so much! More

Polo Hernandez continues to keep my 2002 Ford Explorer on the road with his excellent service advice. I do miss a loaner being available as I’m over the mileage allowed for shuttle rides. the road with his excellent service advice. I do miss a loaner being available as I’m over the mileage allowed for shuttle rides. More

Polo makes it real easy when getting my car serviced. Sure do miss the loaner cars when it takes a couple of days to repair my car. Sure do miss the loaner cars when it takes a couple of days to repair my car. More

Polo did an excellent job of informing me of my options for my annual maintenance. (My mileage is pretty low so once a year is enough) He also explained the problems they found like leaking shocks and an i for my annual maintenance. (My mileage is pretty low so once a year is enough) He also explained the problems they found like leaking shocks and an inoperative windshield washer pump. Will be making an appointment soon to have these things taken care of. I was going to a local mechanic for any work on my 2017 Lincoln MKX but decided to go back to the dealer again. Because of my good experience I will be coming back here again for any work on my car. More

Steve was very helpful in making sale hot day he brought vehicles to us went above and beyond vehicles to us went above and beyond More

Little slow in getting us registered in the morning, waited 20+ minutes but great after that. waited 20+ minutes but great after that. More