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Envision Ford of Duarte
Duarte, CA
425 Reviews
Here at Envision Ford of Duarte, it is our mission to be the automotive home of drivers in the Duarte, CA area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 425 reviews
Verified Customer
July 12, 2024
Polo took care of my issue and corrected my lug nuts . He was very kind and attentive. Mistakes happen but true service is how it’s handled . And Polo did a great job He was very kind and attentive. Mistakes happen but true service is how it’s handled . And Polo did a great job More
by BILLCAGUARDIAN
Employees Worked With
Polo Hernandez
July 12, 2024
Polo is as usual, a good friendly service person. The car also returns as usual...clean. One thing I don't care for in the changes from Advantage to Envision is the rides between home and deale The car also returns as usual...clean. One thing I don't care for in the changes from Advantage to Envision is the rides between home and dealer. I like the Advantage's set-up better, the most is safety which's known the driver is from the dealer. I have a very bad experience from the home travel that I really don't care for this time. But then, a very good experience on the return trip. More
by DONNAMKMA
Employees Worked With
Polo Hernandez
July 11, 2024
This is my second time here and once again I was met with professionalism and a fixed vehicle. Polo lets me know what going on every step of the way. 10/10 would recommend this dealer. professionalism and a fixed vehicle. Polo lets me know what going on every step of the way. 10/10 would recommend this dealer. More
by caldera.silverio
Employees Worked With
Polo Hernandez
July 11, 2024
I pre arranged service knowing the recall would need parts ordered so they could order the parts ahead of time. Drop off was easy. Unfortunately I have to take off a star for poor communication. I parts ordered so they could order the parts ahead of time. Drop off was easy. Unfortunately I have to take off a star for poor communication. I was told the repairs would take 1 day at drop off and they had no loaner available. I called two days later for an update and got no call back. 6 days later I got a call that repairs were complete. Clearly the parts were not ordered ahead of time. All total I was without my car for 7 days for a 1 day repair and no explanation was given and no one ever called to give me progress. I also have to take off a second star for discovering a inch and a half scratch on the driver door that was not there prior to service. More
by four.watts
Employees Worked With
Edgar Rico
