Envision Ford of Duarte

Service was great with no appointment, Loved the free Lyft. However, I was not satisfied with the communication about the estimated cost of service. When service rep called to tell me car was read Lyft. However, I was not satisfied with the communication about the estimated cost of service. When service rep called to tell me car was ready, I asked for actual cost, it was higher than expected. I mentioned the estimate cost was not disclosed when I brought the vehicle. The service rep told me the estimate was on the paperwork provided which I signed. This was true, but I was not told the estimate when I left my vehicle. More

Rocky is great. He is very professional and helps us a lot. It’s a great car and I’ll enjoy my car very much He is very professional and helps us a lot. It’s a great car and I’ll enjoy my car very much More

Service fast n friendly n professional , and even clean my car , Thank you so much . my car , Thank you so much . More

I switch from Puente Hills to Duarte dealership. Hands down to the best advisors, excellent customer service and care! My dealer advisor is Marco btw! Hands down to the best advisors, excellent customer service and care! My dealer advisor is Marco btw! More

The New Ford service advisor seemed like he wanted me out fast. He gave me a sense of wanting me out as fast as possible. fast. He gave me a sense of wanting me out as fast as possible. More

Everyone in the service department was incredibly helpful, friendly and funny. It was not about experience at all and thank you to the manager of the service department Stephen and Marco who is my se helpful, friendly and funny. It was not about experience at all and thank you to the manager of the service department Stephen and Marco who is my service provider. They're both excellent guys. More

Easy check in. Edgar was helpful and explained the process of the service call. He projected that my service would take three hours, but that he would keep me pos Edgar was helpful and explained the process of the service call. He projected that my service would take three hours, but that he would keep me posted and try to make that call a lot less than three hours. He seemed to care. More

Great. Service. Friendly. Helpful. Employees. Wow. Very. On. Time. Like they. Say. I'm. Surprise Service. Friendly. Helpful. Employees. Wow. Very. On. Time. Like they. Say. I'm. Surprise More

I’m 62 years old. Best automotive experience ever. I highly recommend the store and its staff. Best automotive experience ever. I highly recommend the store and its staff. More

Rocky Lakhani is a rare find in the new car sales world. He's honest, builds relationships, and his follow-up is consistent. Please note that his contributions are not only valued by your customers, but als He's honest, builds relationships, and his follow-up is consistent. Please note that his contributions are not only valued by your customers, but also nearly a lost art. Relationships are far more important than transactions! Unfortunately, I believe the attempt to low-ball my trade-in cost the dealer potential profit as I was able to get $2,600 more from CarMax at the low-end of KBB valuation. More