Envision Ford of Duarte

Edgar is nice, but he is hard to get a hold of doesn’t return calls. He misunderstands communications. He helped me out to remedy a mistake and the issue was not remedied properly. I still had the same pr return calls. He misunderstands communications. He helped me out to remedy a mistake and the issue was not remedied properly. I still had the same problem after putting more money into the car. I ended up paying for jobs I didn’t want/need. More

My service needs including appointment scheduling were very well taken care of during this visit. Thanks. very well taken care of during this visit. Thanks. More

Dropping off my car was great. I was told it would be done around 3. However, the time it was promised to be completed passed and no one called. I called and employees that answere I was told it would be done around 3. However, the time it was promised to be completed passed and no one called. I called and employees that answered told me my car wouldn't be ready until Tuesday....I dropped it off on Friday. I tried to call my service advisor but no answer. So I went in person. I was told my car was almost done (it was close to 5). The service advisor told me that the office employees often given the wrong completion times. I find it unacceptable that it just seemed like that it was no big deal. More

Ive had my 2011 Ford Escape serviced at this location before. Ive been happy so far with the service. All persons that I have met are very kind and seem to care. before. Ive been happy so far with the service. All persons that I have met are very kind and seem to care. More

Marco in service very helpful and polite-answered all my concerns. As always very pleased with Advantage and now Envision.. concerns. As always very pleased with Advantage and now Envision.. More

I was assisted by Franklin Hernandez who was so kind and got me in and out as quickly as possible! My car was washed which was such a nice touch and I will definitely be a consistent customer because of my got me in and out as quickly as possible! My car was washed which was such a nice touch and I will definitely be a consistent customer because of my experience. More

No call backs. Rude employees. Waiting room TV loud. Any Black people employed? Great day Rude employees. Waiting room TV loud. Any Black people employed? Great day More

Service was easy to schedule, My service advisor Marco was friendly and efficient. And I appreciate the complimentary car wash. I'll be coming back again. was friendly and efficient. And I appreciate the complimentary car wash. I'll be coming back again. More

When I brought vehicle in for its maintenance, Mechanic left oil cap completely off. When I asked about simple questions about fluids being exchanged from differential, Tony was absolutely clueless to the left oil cap completely off. When I asked about simple questions about fluids being exchanged from differential, Tony was absolutely clueless to the answer. AND, he couldn't had cared less about the missing oil cap. Then, I was charged for (2) services that were covered on my warranty. He, nor the service manager, nor the general manager did NOT acknowledge any of my phone calls. Their names are: Steven Sao & David Zarabi. Nobody cares at this dealership for your needs. AT ALL. This place should be shut down, now!!. How unprofessional & uncalled for & negligent of Envision Ford of Duarte. More

By far the worst customer service and overall experience I've ever had. My car was in the service department for 4 weeks without be given a loaner or a rental car. Advisor ignored my calls and messages for I've ever had. My car was in the service department for 4 weeks without be given a loaner or a rental car. Advisor ignored my calls and messages for over a week asking for an update. I finally had to drive to the dealership to confront him and then the car was "miraculously" finished the next day. Will avoid this place at all costs in the future. More