Envision Ford of Duarte

Horrible experience, horrible selling tactics, waste of time, and they don't care about people's time and/or distance they drive. If I could give negative/minus stars I would. I came in to check a truc time, and they don't care about people's time and/or distance they drive. If I could give negative/minus stars I would. I came in to check a truck they had for sale. Truck was good, they wanted a price out the door that I was not willing to pay. I offered them an OTD price that they told me they couldn't do. I ended up waking away. Over the period of a week, I received about 4-5 calls from them. On the last call, I agreed to pay them a little more than what I had originally offered, I confirmed with the sales man (Carlos) that we had an agreement on the OTD price, which he confirmed. I told him to have the truck ready and I was going to pick it up since we had agreed on the price. I live 2 hours away from the dealership and ended up getting a ride from a family member, since I was going to be driving back on the new truck. Once I arrived at the dealership, Carlos showed me an agreement paper with about 4k over the already agreed price. I told Carlos that that was not the price we had agreed on and he knew. He went and "talked" to his manager and told me they could not do the price we had agreed on, to "meet them in the middle". I told him I don't appreciate them making me and my family waste my time, not counting the 2 hour drive, and now 4 hour drive back with traffic on a Friday. I told the manager (Yanni Bermudez) this and he really seemed like he didn't care. He did offered to "pay for gas", which I kindly explained wasn't the issue, but the principal and not caring for/about the customers. They could've had a new customer, now I would never returned to this dealer. Worst experience ever, horrible waste of time, and horrible selling tactics. More

excellent service by Marco Barillas as usual. Everything completed on time. No prob lems as usual Everything completed on time. No prob lems as usual More

I have always had top service from this dealer. During my previous visit, my software was updated but the panel was not reset to my previous settings and I couldn’t do that on my own. Secondly, I During my previous visit, my software was updated but the panel was not reset to my previous settings and I couldn’t do that on my own. Secondly, I told them during this recent visit that after their last software update, my brake coach no longer worked plus I was having trouble with the link between my iPhone and my car. They said it would take a whole day or more to fix. Yesterday I almost rear ended a car and the collision warning didn’t work either. I’m not happy with all these software recalls and now I seem to be having more issues. More

My service advisor was very knowledgeable regarding my specific vehicle and provided excellent customer service. specific vehicle and provided excellent customer service. More

Always find your dealership very helpful and when I ask any question I get the right answer. Thanks to Polo Hernandez. See you soon again. any question I get the right answer. Thanks to Polo Hernandez. See you soon again. More

Polo Hernandez and the service department take wonderful care of my car. I plan to continue to have my vehicle serviced here. care of my car. I plan to continue to have my vehicle serviced here. More

Marcos was best service advisor He provided excellent service with accurate updates on my vehicle service with accurate updates on my vehicle More

My battery went dead the next day after I requested that the battery cables be disconnected then reconnected the battery cables be disconnected then reconnected More

Good appointment portal, prompt greeting at check in, good check in but FAILED !! In scheduling recall issues .. okay service time (1:30) mediocre customer lounge , okay coffee offerings FAILED in honori good check in but FAILED !! In scheduling recall issues .. okay service time (1:30) mediocre customer lounge , okay coffee offerings FAILED in honoring fords complimentary oil charged .. in comparison to competitor, Honda, which honored the oil change and had complimentary donuts /pastry for waiting customers .. albeit this dealership did give a after service car wash and vacuum ..(which was just “ok”)!which is more than MOST dealers … overall I give the dealership a B- …I do want to say that I bought my 1991 Thunderbird from the old Advantage ford when it was located in Arcadia More

Just excellent service period, and the employees are amazing and courteous too, keep up the great work. amazing and courteous too, keep up the great work. More