Envision Toyota of Milpitas

I had a scheduled service appointment at Envision Toyota at 10:45 AM and arrived 10 minutes early. As I peered through the glass wall, I saw that 6+ service managers were just engaged in idle conversation. at 10:45 AM and arrived 10 minutes early. As I peered through the glass wall, I saw that 6+ service managers were just engaged in idle conversation. After 15 minutes, a service manager stepped out to attend to the car in the line closest to the door, even though I had arrived first. When I picked up my car at 2:30 PM, we went over the recommendations. Since my last service, I was advised to have the car air filter and cabin filter replaced, but I hadn't. This service only mentioned the fuel filter which was about $250.00. I also noticed that my car wasn't washed, even though I had called twice to confirm the offer of a free car wash on Wednesdays. When I asked the service manager, he said he hadn't been informed. He asked if I could wait another 45 minutes, so I agreed. They basically sprayed the car and brought it back. The business operations are poor, customer service is horrible and maintenance service integrities at Envision Toyota are all highly questionable. I cannot recommend this dealer. More

Jake is a great young sales associate, He is truthful and easy to talk to. Ask for him and you will not be sorry. easy to talk to. Ask for him and you will not be sorry. More

Price quoted is well above the price from the Toyota website. I feel the typical dealership pressure to over-pay. website. I feel the typical dealership pressure to over-pay. More

Came by the lot on 11/23/2022 to check out a 2022 Corolla SE. I did my research on the car and had a price in mind and a down ready to go. Sticker price was avg and I asked the salesperson if they h Corolla SE. I did my research on the car and had a price in mind and a down ready to go. Sticker price was avg and I asked the salesperson if they had any specials going on and he responded that they did but the dealership had a markup of 4-5k on ALL new cars. WTH! Was expecting some markup but not to that extent. Salesperson said it was negotiable but depended if it made sense to the dealership. So basically MSRP + the 1k destination charge and as much of a markup as they can get from the customer due to the current shortage blah, blah, blah (which is xx). Salesperson seemed pretty uninterested in making any deals or even trying to get my business so I just walked away. Waste of time coming to this dealership. More

Nice and quick service , good environment. We really enjoyed there. Hope we have good price next time. Thank you, Toyota Man. We really enjoyed there. Hope we have good price next time. Thank you, Toyota Man. More

Service is expensive. And the shuttle is not flexible for customer. Wait time is long. customer. Wait time is long. More

Mike Tran is a very good advisor. He always respond to my text and always make sure we're satisfied whenever we bring our truck/s for maintenance. my text and always make sure we're satisfied whenever we bring our truck/s for maintenance. More

Good advisor and follow up situation of the service for customer need to do work done customer need to do work done More

The service performed was quick, efficient, very reasonably priced. All I was looking for was to get my car serviced, and I received so much more. reasonably priced. All I was looking for was to get my car serviced, and I received so much more. More

Staff were very friendly and helpful. Unfortunately their video report to me wasn't working. video report to me wasn't working. More