Envision Toyota of Milpitas

I rate my experience at Envision Toyota of Milpitas 1 out of 5 stars due to concerns about pricing transparency, financing disclosures, and additional charges. (If i coul, ill rate them, 0 out of 5 ) In S of 5 stars due to concerns about pricing transparency, financing disclosures, and additional charges. (If i coul, ill rate them, 0 out of 5 ) In September 2026, I purchased a 2026 Toyota Corolla Cross Hybrid AWD. During negotiations, my understanding was that we had agreed to an out-the-door price of $33,500. However, the final contract reflected approximately $45,388. After reviewing my paperwork, I identified several additional charges, including Zurich Shield ($1,495), Toyota Maintenance ($2,200), Tire & Wheel Protection ($2,000), Paintless Dent Repair ($1,095), and GAP coverage ($950). I subsequently requested an itemized breakdown, clarification of the charges, and cancellation of optional products. I also encountered concerns with financing. I understood that my loan would be assigned to one financial institution but later received correspondence identifying a different company. The contract provided to me did not clearly identify the lender, and I was not notified of the change beforehand. Following the purchase, I had to contact the dealership multiple times to request documentation, clarify pricing, and explore possible resolutions. Based on my experience, I recommend that prospective buyers carefully review all charges, optional products, financing terms, and contract documents before signing. My experience did not meet my expectations for pricing transparency, clear communication, or the overall purchasing process. More

Maintenance简直就是骗人，换Air filter和Brake fluid被收了将近$1000，而且这家店加价比其它dealer都高，我不理解你们家的车是和别的toyota车行不一样吗？千万别去，还没见过一家靠骗顾客经营的车行，简直就是黑店。 Absolutely Terrible Experience! Outrageous Pricing and fluid被收了将近$1000，而且这家店加价比其它dealer都高，我不理解你们家的车是和别的toyota车行不一样吗？千万别去，还没见过一家靠骗顾客经营的车行，简直就是黑店。 Absolutely Terrible Experience! Outrageous Pricing and Zero Trust! One of the worst dealership service experiences I've ever had. I would NEVER recommend Envision Toyota of Milpitas to anyone. I brought in my 2021 Toyota RAV4 and clearly stated that I did NOT want any additional maintenance services. Despite that, their service technician specifically called me to recommend replacing an air filter and changing the brake fluid. The final bill? $1,000. YES, ONE THOUSAND DOLLARS for an air filter replacement and brake fluid change on a Toyota RAV4! Are you kidding me? These are basic, routine maintenance services, not major mechanical repairs. I find it absolutely outrageous that an authorized Toyota dealership would charge this much for such simple work. I trusted them because they were an authorized Toyota dealer. Instead, I walked away feeling completely ripped off and taken advantage of. What bothers me most isn't just the money. It's the complete loss of trust. Customers rely on dealerships to provide honest recommendations, reasonable pricing, and professional service--not to push expensive maintenance that customers have already said they don't want. In my opinion, this is exactly the kind of experience that gives dealership service departments a terrible reputation. I seriously question their pricing practices, professionalism, and integrity. If you value your hard-earned money, STAY AWAY from this service department. Get a second opinion and compare prices before agreeing to anything they recommend. I wish I could give ZERO stars. One star is already too generous. More

Worst place ever customer service the worst they lied about everything management horrible especially the main manager I won’t never recommend them to anyone worst place to buy a car not recommended!!! � about everything management horrible especially the main manager I won’t never recommend them to anyone worst place to buy a car not recommended!!! 🤷🏼‍♂️😡🤬🤬 More

Be VERY careful when reviewing their documents. Short Story: I nearly fell for a bait-and-switch here. They offered a heavy discount with no dealer addons when I told them I was shopping for a n Short Story: I nearly fell for a bait-and-switch here. They offered a heavy discount with no dealer addons when I told them I was shopping for a new Camry. The pruchase agreement comes through and I notice it is marked as used, and the VIN has a carfax indicating one previous owner. Granted, the vehicle was barely used (less than 100 miles), but still, it had already been titled and registered previously. Long Story: The back and forth with their sales team has been very long, and if I wasnt carefully looking through everything, I probably would have spent more money. The inital interactions were positive, they matched a competiting offer right out the gate, ultimately decided I wanted a interior color they didnt have, all was good and I moved on. They reach out again saying they could get the color I want, price matched the OTD on a competing offer. It seemed like they were trying to make it look like an amazing deal by marking it up 10k and discounting it, but I noted that I was getting more of discount with the other dealer, they didnt want to fully match the discount, so I moved on again. (was later informed they didnt want to match cause they couldnt actually secure the vehicle) They reach out a third time asking if they could sell the alternate interior color to me still, I said id do it if they could offer me an even heavier discount, they accepted my offer right away and started sending me details, which came with problems 1. the initial otd breakdown indicated a $1500 aftermarket charge (dealer adds, which we agreed wouldnt be on there). They swiftly corrected it after I called it out 2. the purchase agreement, which indicated the car was used with 57 miles. Very strange, as I thought we had already established I was looking to buy new. I lookup the vin and find that it had been purchased previously out of state. Needless to say, I bailed on that, very bait-and-switchy experience in the end Sales people involved: KZ, Miles, Dino More

Charged me $300 to look at my Vehicle and tell me that I need to replace half of the parts to fix the problem. Then they gave me a quote for over $5000 to fix the problem. I took it to another auto shop. Th need to replace half of the parts to fix the problem. Then they gave me a quote for over $5000 to fix the problem. I took it to another auto shop. They ran their diagnostics and told me that the only problem was there was low Freon. In total ended up spending $125 when the quote from this place was 5000. I spent over double on them just looking at the car and not fixing anything than I did to actually fix the problem. More

Very disappointed with the service. Alex told me, “Our technicians are very busy. I’ll check the vehicle myself, and if I can’t duplicate the complaint, I’ll call you to pick it up.” I Alex told me, “Our technicians are very busy. I’ll check the vehicle myself, and if I can’t duplicate the complaint, I’ll call you to pick it up.” I’m hoping they thoroughly inspect the vehicle, but based on today’s experience, I’m not very confident. I’ll update this review after I get my vehicle back. Update: Vehicle didn’t even left the spot and was returned to me without getting checked. This is what happens with warranty repair. More

Adding thousands of dollars of fees (beyond what was agreed) without telling you. My wife and I went to Envision Toyota Milpitas looking for a Toyota Sienna. Their pricing was already far above other agreed) without telling you. My wife and I went to Envision Toyota Milpitas looking for a Toyota Sienna. Their pricing was already far above other dealerships ($5k–$10k higher), but they had the exact trim and color we wanted, so we gave them a chance. After a long negotiation, we agreed on an out-the-door price, down payment, and financed amount. We signed the out the door price and moved to finance — and that’s where things became shady. The finance office used large digital signing table-top tablets and rushed through documents while physically covering parts of the screen with folders and paperwork. When the finance contract came up, I noticed the financed amount was suddenly $68.5k instead of the agreed $64k. They had quietly added roughly $4,500 to the total amount financed and tried to hide the number on the tabletop screen with physical paper as well as placing the signature pop-up over the number so we couldn't see it, despite having an out the door price signed. The only reason we caught it was because I closed the signature pop-up that was conveniently placed over the finance numbers and carefully reviewed the contract myself. There was no apology when I called them out. Once caught, I then watched them remove paperwork and cost related to a Zurich package they previously claimed had already been removed as part of the agreed price, which is $1495. Do NOT let this dealership rush you through finance paperwork. Take your time going through every document before signing anything. Review every number yourself and get everything in writing with your own copy of your agreed upon out the door price. If I hadn’t caught this, they would have made an extra $4,500 plus interest off us. Avoid this dealership. More

We had very bad experience with this dealership our salesman was Elijah thomson and his sales manager was Garry. We called prior to check with them if they have the car with the interior color that we salesman was Elijah thomson and his sales manager was Garry. We called prior to check with them if they have the car with the interior color that we want. They said we have it and made appointment. We drove from 70 miles to get that specific car with ther color and interior we wanted but once we get there he said sorry boss we sold that car we can get you that car in other color if you want but I said it’s okay we will look somewhere else if you don’t have that car anymore. But he said don’t worry boss I got you I talked to my manager he said we can get that car in today if we finalize the sale today. I asked him are you sure you can get that car in today bcz we was buying car as a surprise on birthday. He said 100% boss don’t worry let’s make a deal. As expected bcz we told them that we need car in that specific color and interior they priced it high we started negotiating with them and he was like boss if it was any other color combination we could go down but not on this one and I told him that we are getting better deal on this car at other dealership but only problem is that they are going to deliver in 2 weeks but we needed it on birthday that’s why we came to your dealership and asked you prior. So that we can have the car today. So we closed the deal after quite some time and him going back and forth with his manager which was about 2k more then the other dealership but we agreed on bcz we wanted that car same day and before signing we asked him are you sure you can get us that car today he said yes boss you sign abs and we can send porter to grab your car from there other lot. But once we signed and waited for some time then he started going back on promise saying sorry boss we can’t get it today it’s already late and the lot is closed now we have to go get it tomorrow first thing in the morning. But I told him and his manager that we have come from 70 miles and specifically asked if we can get the car today before signing then why did you guys promised that we can get the car today if you don’t have it. Then they said sorry boss it’s our fault but we can have your car delivered to your house tomorrow morning don’t worry. We asked again are you sure they said yes but I kept calling next day about car and they keep stalling saying we are looking for porters to go get your car and then they said we will deliver it later that evening but again at the end of day they again said sorry we couldn’t deliver it today but we will get it tomorrow but sales guy said I’m gonna be off tomorrow and we can deliver it day after tomorrow. We bought the car on Saturday for a birthday surprise on Sunday paid Couple thousand extra to have it by then but they kept making excuses and we had to go back ourselves on Tuesday night to get our car and told the manager that we don’t want keys from the guy that we dealt with have someone else hand over the keys he said ok but told the other guy to just give us the keys only and don’t do anything else to help them. We had very bad experience with them would never go back there and also will tell friends and family to never go to that place to buy car More

Envision Toyota are full of scammers. MAKE THEM PRINT YOUR CONTRACT IN PAPER. They will try to get you to save it on a USB "to save trees" and then go in and change your contract to add a MAKE THEM PRINT YOUR CONTRACT IN PAPER. They will try to get you to save it on a USB "to save trees" and then go in and change your contract to add a couple thousand in random places. THE FINANCE PEOPLE ARE LIARS. THE SALES PEOPLE HOLD YOU HOSTAGE. We were there from 7pm until 11pm AT NIGHT. WHY? BECAUSE THEY WOULDN'T LET US LEAVE. Do not go here. More

Stay away from Envision Toyota of Milpitas. They tried to sell me a $44,000 MSRP 2026 RAV4 for a total of $71,000. They slapped a $15,000 markup on the car and then tried to hide it by only tal They tried to sell me a $44,000 MSRP 2026 RAV4 for a total of $71,000. They slapped a $15,000 markup on the car and then tried to hide it by only talking about the monthly financing payment. I asked multiple times for the basic Out-the-Door price, and they refused to give it to me, constantly changing the subject back to the loan. They are not interested in selling cars at a fair price; they are only interested in trapping you in a horribly inflated loan. More