Envision Toyota of Milpitas

Service appointment I've been taking my vehicle to Piercey Toyota for service for the past 12 years and continue to return due to the excellent customer service and reaso I've been taking my vehicle to Piercey Toyota for service for the past 12 years and continue to return due to the excellent customer service and reasonable pricing. Since my car is now 13 years old with 240K miles on it, I prefer to have most of the service done by the dealer. Miguel Lopez is my service representative and was very friendly and kept me up to date on when my car was going to be done. I arrived at 8am on a Friday with an appointment and scheduled to wait for service completion. I was told it would be done in 1.5 - 2 hours and it was about 2:15, so not too bad there. No up charges incurred for the original estimate. Reception area is large, comfortable and there are drinks and donuts for those waiting. I particularly like to work stations they provide with free wifi so I can work while I wait. My only complaint is that when my car was done, it wasn't ready for me after I paid. I had to wait outside for about 15 minutes. I've not had this problem in the past, so hopefully it was either just an oversight or busier than usual morning. More

Service Jason is great. He is always willing and happy to help, provides me with shuttle service if needed and ensures my car is always done in a timely manne Jason is great. He is always willing and happy to help, provides me with shuttle service if needed and ensures my car is always done in a timely manner. More

Service appointment Mike Tran was super helpful and friendly, and he provided excellent customer service! He made sure I had a shuttle ride to my destination while I wait Mike Tran was super helpful and friendly, and he provided excellent customer service! He made sure I had a shuttle ride to my destination while I waited for my car to be serviced. He also followed up on a previous concern I had at my last service appointment to make sure I was completely satisfied. Thank you Mike! More

Phil is superb Ask for Phil. He is honest and caring and will go out of his way to make you feel valued. I went in for an oil change and got an oil change plus tile Ask for Phil. He is honest and caring and will go out of his way to make you feel valued. I went in for an oil change and got an oil change plus tile rotation. He reviewed my past services and determined that my prepaid services were done out of order and gave me a discount this time. I can’t say that everyone I encountered during this visit was as friendly as Phil. So I won’t talk about them. Thanks Phil. More

Remarkable service & hospitality I didn't have an appointment and so was on standby. I was fortunate that Jazz was available to take my walk-in request. Typically service can be 4 h I didn't have an appointment and so was on standby. I was fortunate that Jazz was available to take my walk-in request. Typically service can be 4 hrs for walk-ins but Jazz was able to bring on a good team to get my car serviced quickly under 2 hrs. I had engine injection, alignment, and 5K mile maintenance. Jazz was very upfront and friendly. Kept me informed and engaged on the status. He went above and beyond my expectations , More

Return Customer This is the third vehicle I've purchased from Piercey Toyota. Rod is the best! He is not pushy, and is knowledgeable about his vehicles. The pre-owned This is the third vehicle I've purchased from Piercey Toyota. Rod is the best! He is not pushy, and is knowledgeable about his vehicles. The pre-owned Sienna I purchased had a scuff on the rear bumper. Toyota had it repaired/repainted, and also did the front bumper to match. Looks brand new! More

Buying new auto. I received the most upmost respect from all the people that worked with me in buying my car. That is why I have bought my last three cars from Piercey I received the most upmost respect from all the people that worked with me in buying my car. That is why I have bought my last three cars from Piercey Toyota. I can not thank them enough. More

Good service Winston We got good service from service manager for work and advice. He is patient to listen and advise us what we need to do. When the car is ready, he ca We got good service from service manager for work and advice. He is patient to listen and advise us what we need to do. When the car is ready, he called me at once. More

Maintenance Care The service representatives we have encountered have been polite and knowledgeable. The Toyota Company has provided a visional computer application th The service representatives we have encountered have been polite and knowledgeable. The Toyota Company has provided a visional computer application that helped the service rep, Sam, provide a professional and clear explanation of the recommended service needed. It helped to make an educational decision to move forward with the needed auto service. I appreciated this method of the visual auto parts that would be service. More

excellent service provider Rheza is very knowledgeable ,attentive and very helpful concerning my vehicle problems. he speaks my native tounge . he anwers all my questions and al Rheza is very knowledgeable ,attentive and very helpful concerning my vehicle problems. he speaks my native tounge . he anwers all my questions and also very polite. More