Envision Toyota of Milpitas

Service Visit I am a returning customer for a service visit. Excellent service, Service Representative is very nice and detailed, but shuttle service is poor. Nic I am a returning customer for a service visit. Excellent service, Service Representative is very nice and detailed, but shuttle service is poor. Nice waiting lobby area and little play room for kids. More

Service advisor derek was nice and honest. Quick service with no appt. He opened the hood and checked fluids. He recommended some services to be made. Good advisor derek was nice and honest. Quick service with no appt. He opened the hood and checked fluids. He recommended some services to be made. Good guy. More

Nice Surprise It was nice to get a video of my car being checked out. That's a feature I have not seen at any dealership. Lobby is very nice to wait in, as it is It was nice to get a video of my car being checked out. That's a feature I have not seen at any dealership. Lobby is very nice to wait in, as it is spacious and there is a coffee cafe, lots of tables inside and out, and comfy chairs. The Great Mall is within walking distance and light rail too. More

no hassle purchase I was able to buy and finance the Toyota Sienna in less than two hours. They were so helpful and did not waste my time with unnecessary products or se I was able to buy and finance the Toyota Sienna in less than two hours. They were so helpful and did not waste my time with unnecessary products or services. More

Dealer Repairs can be expensive, but it gets done right. Sometimes you just need to go to the dealer to get the job done right. It may be a bit more expensive, but at least you have the confidence of knowin Sometimes you just need to go to the dealer to get the job done right. It may be a bit more expensive, but at least you have the confidence of knowing it has been done and that they stand behind their work. As a longtime Toyota owner and customer of Piercy Toyota, I do appreciate the staff explaining the pros and cons of repairs and alternatives. I had one of those issues that don't occur very often and taking a road test with the Shop Foreman, Ron, was a great example of the level of effort they take to solve the problem. Ron figured out the problem and solution which he was going to integrate into ongoing training of his staff. Kevin's service representative Todd has always been great and now that I have met Ron, I am impressed with all of the service staff. More

Service Center All of the Service Center employees went above and beyond my expectations. Chris Abernathy listened to my situation and made accommodations that fit All of the Service Center employees went above and beyond my expectations. Chris Abernathy listened to my situation and made accommodations that fit my needs. Chris Wilson continued the same approach of listening and making accommodations and delivered my car back to me after all of the services were completed. Thank you, Jackie Durant More

Quck service turn around Length of time to complete service was ok, but not great, needs to be improved. Oil Change and tire rotation lasted 2.5hrs. It definitely can be impro Length of time to complete service was ok, but not great, needs to be improved. Oil Change and tire rotation lasted 2.5hrs. It definitely can be improved further. A video clip of the diagnosis (i.e. transmission fluid & steering wheel fluid) was sent as a text, but was not explained and documented on the paperwork. Severity of diagnosis was not explained. More

Scheduled Maintenance and no problems Service Techs were clear with their inspection of my car and Service Advisor was quick to follow up with my questions. Piercey Toyota makes sure that Service Techs were clear with their inspection of my car and Service Advisor was quick to follow up with my questions. Piercey Toyota makes sure that I am still happy that I bought a Toyota and ensures that I will remain loyal to the brand More

Very Good for the last 10+ years. I have been buying & servicing all my Toyota's at Piercey. Well pleased with everyone I have done business. I go back to the early days when they we I have been buying & servicing all my Toyota's at Piercey. Well pleased with everyone I have done business. I go back to the early days when they were on First Street.... More

happy with the service Service manager, reza khan, was knowledgeable and understood customer's needs, service was done as promised. The technical aspects were explained to m Service manager, reza khan, was knowledgeable and understood customer's needs, service was done as promised. The technical aspects were explained to me in an easy to understand way. The service manager treated me with respect. More