Envision Toyota of West Covina

0 stars if allowed. Worst place to go. They are willing to say anything and do anything over the phone or via email to get a person into the dealer. Michael Diaz stated Worst place to go. They are willing to say anything and do anything over the phone or via email to get a person into the dealer. Michael Diaz stated over the phone that it will be a markup of 5k for the car. When I went into the dealer, the mark up was 15k. Outrageous, vile, dishonest. Additionally, I stated to not run the credit application before negotiating the price, they run a hard inquiry without my consent as I was test driving the car. As I have driven many Toyotas, Envision Toyota of West Covina and many other Toyota dealerships have ruined my experience with the brand. I will no longer be looking into Toyota at this time. Honda dealer provides much better service and is true to their intentions. More

5 hours agoNEW Do not trust a word from this dealership and especially Reiss. I am in the military and was in the process of deploying within a few days. I was brought to the dealership under false pretens and especially Reiss. I am in the military and was in the process of deploying within a few days. I was brought to the dealership under false pretense that the car I wanted was available and was told after I got there that the car was not on the lot and would be delivered later that night. I was then tricked into signing a contract and over the next few days I was lied to again and again that the car would arrive the next day. Finally, the day before I was set to leave the country for a deployment I finally was told the truth. The car was weeks away from being delivered. All this after I signed a contract and put an $8,000 down-payment on the vehicle. I was very clear from our first encounter my time line and was flat out lied to every step. More

SCAM! !!! Google “Tied selling”. VERY ILLEGAL!!! 《受害者見證》車行偷偷加入高達$8895的保固合約，我們卻毫不知情！ First of all, as you can see in the reviews, the General / Business !!! Google “Tied selling”. VERY ILLEGAL!!! 《受害者見證》車行偷偷加入高達$8895的保固合約，我們卻毫不知情！ First of all, as you can see in the reviews, the General / Business Manager pretends to offer help but actually NEVER replies to his email. We can confirm that because we never heard anything too. Eco block w key $1295 TMIS VSA $3500 TMIS PPM $1500 Vantage Administrator tire & wheel $2600 Total $8895 The dealer lied and the above warranties were signed without knowing. When asked why the finance amount was so high, salesman told us it was due to tax and license fee. Never mentioned a word about warranties. They let us sign the contracts electronically without showing us the paperwork. In the end they simply gave us an USB, saying that all the contracts were there. BIG RED FLAG!!! We got home and found a total of $8895 warranties we paid and didn’t know at all. CHECK YOUR CONTRACT and see if you are also a victim like us. Most of them can be canceled within 30 or 60 days. (Check your contract for detail) Make sure to cancel with the warranty company directly. When we went to the dealer, they refused to cancel and said all those were tied with the offer price. LIE and ILLEGAL. When insisted on cancellation, they said wait for 60 days. ANOTHER LIE. If we really wait, we will miss the deadline of cancellation and they will get their commission. Even if they agree to cancel, we wouldn’t trust if they will really submit the cancellation form to the warranty company or not. Who knows? It is better to cancel by ourselves. *Eco block w key $1295 After reading closely we found this warranty pretty useless. Simply a trick of price mark up? They will claim that the “product” has been applied to all of their cars and is not refundable. May need to bring this to a small claim court if really want the money back. *TMIS VSA $3500 *TMIS PPM $1500 These two can be cancelled without dealing with the dealer. Called Toyota Financial (800-228-8559) directly and agent on the phone guided us. Very easy. *Vantage Administrator tire & wheel $2600 This required signature from the dealer. First, we emailed RoadVantage and asked for a cancellation form. Printed it out and printed the email conversation with RoadVantage out just in case. Brought to the dealer and forced them to sign. Emailed back the signed paper to RoadVantage by ourselves to make sure it was cancelled. By cancelling these warranties, the dealer would lose commission. Finally, we decided to pay off / refinance within 60 or 90 days because 1) there is no penalty fee and 2) the dealer would lose their commission and get chargeback. When contacting the warranty companies, we tried our best to let them know how we were deceived by this dealer. Another tip: we sent a complaint on envisionmotors.com and support.toyota.com. It forced one of the salesmen in the dealer to call us immediately. Otherwise they just ghosted us. I still believe there are professional people in this dealership. But unfortunately those we met were extremely DISHONEST and ONLY CARE ABOUT THEIR COMMISSION. Avoid “Manny” from the financing department. As for salesman, our salesman never gave us his business card and we were never sure of his name. I believe his name start with F. STAY AWAY FROM THIS DEALER!!!!! More

Avoid this company like the plague. I received a Prius Prime quote through a work program for fleet sales of $29,850. Even though they stated what a wonderful price it was, the fine print had two bogus e Prime quote through a work program for fleet sales of $29,850. Even though they stated what a wonderful price it was, the fine print had two bogus extras to jack up the price "Eco Block/Key Replacement $1,495 Tire and Wheels protection $1,495" Since Toyota was giving $1,500 off up until 1/3/2022, I went ahead and tried to go purchase the vehicle on 1/3/2022. They would not honor their inflated offer through the system and instead wanted a ~$6,000 dealer markup from the MSRP. They told me they could do what they want. Their website does not indicate the huge markup, it shows $31,450 Retail Price. Find a more reputable dealer. Longo Toyota said they do not play this game; I recommend you go to them instead. I went back to the system and trying again with another hopefully reputable dealer. More

I was discriminated for being a woman and pregnant by Matthew Reyna and his manager and Hiep Cong Dinh. Then the upset employee left home from the dealership with our ID and social security card. They tr Matthew Reyna and his manager and Hiep Cong Dinh. Then the upset employee left home from the dealership with our ID and social security card. They tried to cover it up and say another sales employee had it. We filed the police report and plan to press charges wherever applicable. More

Sergio valdovinos sales manager was a jerk. Denied us a sale because we were financed with our bank. We were walking away from the deal and only then he was able to give us the car. did not want to fill th sale because we were financed with our bank. We were walking away from the deal and only then he was able to give us the car. did not want to fill the tank for us which they do for every car sales. Regardless of Used or new car. Lance yu in sales was very nice. Dave in finance was helpful and very knowledgeable, we could’ve saved so much time at the dealership had Sergio been more honest or asked for assistance from Dave if he really didn’t know about finance. Would not recommend this dealership. Sales manager seemed to want to force customer to finance with them. If they won’t take cash or full payment for cars up front why not make it known in the beginning and save people time or enforce it as a policy. More

I wish I would have read the reviews before I bought a car from there. Do not go there. I bought a car and found out 6 weeks later when my car broke down on the freeway and I almost got hit by a big rig t car from there. Do not go there. I bought a car and found out 6 weeks later when my car broke down on the freeway and I almost got hit by a big rig that there were many recalls on my car. The brake pads needed to be replaced a month after I had it. They should have never sold a car in that condition. It was very unsafe and illegal. Stay away from the dealership!!! More

I had a bad bad experience her was blamed for a damaged part on my used car that i bought less then 4 weeks ago... part on my used car that i bought less then 4 weeks ago... More

I drove my daughter to West Covina Toyota because she wanted to test drive/see a car she was interested in. When we got there were greeted by Tyson, who was very nice. After the test drive we were then wanted to test drive/see a car she was interested in. When we got there were greeted by Tyson, who was very nice. After the test drive we were then greeted by one of the managers named Adam, who was also nice. This was my daughter's first time going to buy and test drive cars. I wanted her to make an informed decision about the car she was going to purchase and not feel pressured to do so. Tyson and Adam were very nice and not pushy. Shawn Kahn overhears that my daughter does not want to purchase the car and needs more time and he felt the need to investigate!! He starts in with this bullsh*$t analogy which leads to him ranting on about crap I could care less about. It no longer was about my daughter finding the car she wanted but about the car no one seems to be able to sell!!!! I hope Shawn reads this review and remembers who I am. I'm talking directly to you Shawn! My daughter was not going to buy that car even if she wanted to after talking to you!! I would have went next door to the Honda dealer and bought her whatever she wanted to make sure your dealership did not get her money!!! Your delivery is trash, your motive is trash and your tactics are trash!! I wanted to leap over Adam and tell you to "shut up Shawn!!" You basically accosted my daughter because y'all couldn't sell that dam car. Know this Shawn, I will never send anyone to this dealership because of YOU and YOU alone!! More