Envision Toyota of West Covina

He was telling the truth and explaining exactly what was included in the costs. We had visited three Toyota dealerships, but it was Alex Enriquez who really helped us purchase a Toyota Highlander. included in the costs. We had visited three Toyota dealerships, but it was Alex Enriquez who really helped us purchase a Toyota Highlander. More

General manager Hip, Alex, and finance Amir ( I think lol), fantastic service!!! Same day, I was baited and switched at Toyota of Norwalk, so West Covina saved the day!!!! Same owner different professio lol), fantastic service!!! Same day, I was baited and switched at Toyota of Norwalk, so West Covina saved the day!!!! Same owner different professionalism! More

I love how Marlon approached and greeted us as we descended from our car and we asked specifically RAV4 XLE Premium and he pointed to us the only one left remaining in the lot and my wife loved the c descended from our car and we asked specifically RAV4 XLE Premium and he pointed to us the only one left remaining in the lot and my wife loved the color. Then he went got the key and said let's go for a test drive and we have not yet standing there for a minute and there we were test driving the suv, I love the trust Marlon showed us - I consider that as a respect showed to the customer. In the negotiating portion, Marlon passed the task to Chaz Romualdez, a very respectful pinoy guy and very thorough with the explanation. We negotiate back and forth and he never showed frustration and I must say Chaz did a very good job until we came up with respectable number that we can accept - good job Chaz. He also helped us with Toyota apps installed on our phone and explained in detail how to use it, I appreciate that thank you. Then the final walk through, Chaz gave us the detailed explanation of how those buttons and screens work - for us seniors hehe we might struggle to remember those instructions later on but thanks for all your help. So thank you Marlon, Chaz and Carlos (Finance) for the quickest and fun way to purchase our first RAV4 XLE-Premium. I must say Envision Toyota of West Covina is definitely a lot better dealership and treat its customers with respect unlike the dealership at Peck Rd. I definitely recommend this place to my friends and relatives, thank you Envision Toyota for the wonderful experience. More

Bought a certified used car here and the whole process was not smooth or easy. They misquoted my APR when financing after I already signed all the paperwork. They called me days later to tell me th was not smooth or easy. They misquoted my APR when financing after I already signed all the paperwork. They called me days later to tell me they never received funds from my credit union, which they told me they would take care of because their system communicates directly with that institution. I had to do the leg work of figuring out that the reason they have not disbursed funds and it was because Envision never uploaded loan documents showing any car purchase. Huge lack of communication. I had to come back a week later and pick up a second pair of keys and every time I contacted Envision, I was told a different time window that the "Key guy" would be there to program my key-fab. More

They lied to me on the loan and the seller could not talk to him after the purchase, a hundred percent who after the purchase no longer care about the customer. to him after the purchase, a hundred percent who after the purchase no longer care about the customer. More

⭐⭐⭐⭐⭐ I had a great experience at Envision Toyota! Stephanie was amazing from start to finish. She was very friendly, explained everything clearly, and really worked with me to get the exact car I wan Stephanie was amazing from start to finish. She was very friendly, explained everything clearly, and really worked with me to get the exact car I wanted. Her supervisor and the finance team were also very helpful and made the whole process easy and stress-free. I’m very happy with my purchase and would definitely recommend Stephanie and Envision Toyota! More

Maria and all staff were gracious and wonderful lived my experience here!! Was nervous but they were very accommodating experience here!! Was nervous but they were very accommodating More

Old school dealership tactics. Adds on "Ceramic shield protection" but is just a $50 spray. Says they can't take it off and must sell it with vehicle. Came off with first wash. Adds on "Ceramic shield protection" but is just a $50 spray. Says they can't take it off and must sell it with vehicle. Came off with first wash. Still makes you sign a "Deal" in order to take to their manager to approve. Vehicle was shown with floor mats. When vehicle was delivered to me there were no floor mats. When I asked the sales person they just replied "must not come with them if they're not in there". Somewhat fair pricing, although non negotiable. Only bought from here because they had a specific model and trim I wanted. More

Nice showroom! The building is very clean, spacious, and in a great location. Salesperson Chaz Romualdez did a great job assisting us with our needs. We received ex The building is very clean, spacious, and in a great location. Salesperson Chaz Romualdez did a great job assisting us with our needs. We received excellent service from him and truly appreciate his professionalism and support. Good job Chaz! Keep it up. More