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Epic Chevrolet
Sacramento, CA
1,585 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,585 Reviews of Epic Chevrolet
April 06, 2016
Battery pack coolant Received an email to bring 2012 Volt in for service to check engine, electronics and battery pack coolant. They charged $60 saying coolant was low. Received an email to bring 2012 Volt in for service to check engine, electronics and battery pack coolant. They charged $60 saying coolant was low. We purchased vehicle with extended warranty in April 2015 and had issues with battery 2 times out of town not charging. In Oct 2015 they were able to pinpoint issue to radio draining battery. After paying $60 to fill the fluids for the battery pack - which should have been filled the previous 2 times. They also didn't secure floor mats as requested. Plan on going to another dealer and hoping to get better service. More
by tveckerman
Verified CustomerEmployees Worked With
Daren - however previous 2x for service we dealt with Eric Soria
April 06, 2016
I brought my car in for an oil change. The staff was very helpful and they told me it would take 1 hr to get it done. I came back in a hour and it was done. The staff was very helpful and they told me it would take 1 hr to get it done. I came back in a hour and it was done. More
by hancocjo
Employees Worked With
Omead Anwar
April 05, 2016
Competive on all levels ; pricing, inventory, and great customer service. Friendly and knowledgeable staff. The employees actually appeared to be happy there. Great camara ; pricing, inventory, and great customer service. Friendly and knowledgeable staff. The employees actually appeared to be happy there. Great camaraderie and very friendly. More
by D.C. Sharp
Employees Worked With
Isreal Mosquesda, Dominick Caserta
April 04, 2016
More than an oil change I brought my 06 Vibe in for an oil change, which was done quickly, but I also received a multi-point inspection that revealed some things that needed I brought my 06 Vibe in for an oil change, which was done quickly, but I also received a multi-point inspection that revealed some things that needed to be done. The list was complete with descriptions of the proposed work.. I appreciate the thoroughness and attentiveness of the people I gave my keys to. I will be back. More
by Richard L
Employees Worked With
Omead Anwar
April 02, 2016
Service was great customer service absent I went to the service center to get my tires rotated and parked my car next to the certified arrive center doors walked in and no one seemed eger to h I went to the service center to get my tires rotated and parked my car next to the certified arrive center doors walked in and no one seemed eger to help i was shuffled off from one person to the next. Finally someone told me to go to the oil and Lube office so I went there was told I was 14 min late so it could take an hour to do a tire rotation ?? In all actuality it took 2 hours to do the rotation I had a 2:00 appointment. After all of that I was given the papers I needed to sign for the work done. No one explained anything to me so I sat there reading it all. Twards the end there where records about all the work that had been done on my car. Since the cars certified pre owned there was a previous owner and there was a lot of work done on it. The point is I asked the service guy of I could get a copy of the services such as replaced parts that were done on my car under warranty and he just told me that all he needed from me was my signature on the paperwork. I then reiterated that I wanted a copy of the records,he rebuddles saying of course sir then ripped the copies out of the packet of paper he had me sign earlier. And said I'll just have to print up another copy. In all fairness they did full my tank from the last service I had because there was a problem with the communication about what time they closed the service center and since I live in Yuba city it's about an hour drive each way. So they did fill my tank for that altercation. All around the Chevy volt I owns a great car I think one of the best that Chevy makes their service is by far the worst. Some people like Angela Ivey are good with handling service but when it comes to the service center here it's by far the worst. I didn't fell welcomed or valued only by my volt advisor which seems to have some sort of customer service mentality. Working in the health care field I know first hand that customer service is just as important as the work you do. In my profession your compassionate and customer service oriented. Please work on customer service at this dealership this is the second time I've gone and still am treated disrespectfully. More
by reinventnv123
Employees Worked With
Angela Ivey
April 02, 2016
Great service! On Friday April 1, 2016 I brought my Chevy Blazer in for Express Service - oil change and tire rotation. The service consultant, Omead Anwar, greeted On Friday April 1, 2016 I brought my Chevy Blazer in for Express Service - oil change and tire rotation. The service consultant, Omead Anwar, greeted me with friendly smile, gave me an estimate of cost and time, and showed me to the customer lounge. My car was ready earlier than the time estimate and the cost was a bit lower than the original estimate - two very pleasant and welcome surprises. Omead was friendly, personable, thorough and efficient. He reviewed the inspection report with me before I left. I've been a long time Daugherty Chevrolet and Kuni Chevrolet customer and I have found their service to be consistently outstanding. Omead did a terrific job on this most recent visit. More
by J B Mac
Employees Worked With
Omead Anwar
April 01, 2016
Quality service I purchased my Cadillac XTS from Kuni in Sacramento 2 years ago, I have taken it in for all services and recalls to maintain reliability and safety of I purchased my Cadillac XTS from Kuni in Sacramento 2 years ago, I have taken it in for all services and recalls to maintain reliability and safety of vehicle. All service advisors and personnel are very courteous and professional . My car has always been taken care of . Thanks to all More
by JM4994
Employees Worked With
Dave Forget, Dan Landerholm
April 01, 2016
great service Time and again Kuni service is always great. Abraham is almost always the one that assists me when I stop by for my car maintenance and there was not Time and again Kuni service is always great. Abraham is almost always the one that assists me when I stop by for my car maintenance and there was not a time I left the dealership unhappy. More
by tlquiambao
Employees Worked With
Abraham Contreras
April 01, 2016
They Tried I am not fully satisfied with my experience at Kuni Chevrolet. I have brought my truck in multiple times for the same shake that they say they can't I am not fully satisfied with my experience at Kuni Chevrolet. I have brought my truck in multiple times for the same shake that they say they can't feel. This time the service manager Vince wen with me on a drive early in the morning during traffic on the bumpiest highway business 80 to feel a vibration. He couldn't feel it, but at least he tried to get the feel for it. he asked if it went away in neutral or not, but it was so hard to feel during a busy highway time that there were more important things on my mind like the cars around us and keeping us safe. After almost a month of waiting we finally hear that they brought out a GM engineer and had him road force the tires and balance and align them again. After everything they did they say taht it is regular amount of shake for a new vehicle. REGULAR amount of shake???? I find it hard to believe that this is the final verdict. I guess I will have to be more weary on what vehicle I choose in the future. I really wanted a Chevy Silverado for the size, safety and looks, but this experience for the past 6 months has really opened me up to other possibilities. More
by Brian
Employees Worked With
Vince, Eric Soria
April 01, 2016
Awesome experience Brought in our Cadillac ATS for service. Left the car and received it back same day. My service consultant Dan was great. He superseded my expectat Brought in our Cadillac ATS for service. Left the car and received it back same day. My service consultant Dan was great. He superseded my expectations. Overall excellent experience! More
by Tim
Employees Worked With
Dan Landerholm, Rick Latour
