Epic Chevrolet

We purchased a used vehicle on 12/31/10, which included putting a decent sum down, and trading in our old car. It is now the 18th and the title holding bank still has not received the payoff check from Kun putting a decent sum down, and trading in our old car. It is now the 18th and the title holding bank still has not received the payoff check from Kuni. The business office told me they mailed it (regular mail) on 1/8/11; as of the 18th the payoff check has not been received by the trade-in bank. When I first called Kuni to ask about the payoff, I was passed around from voicemail to voicemail, never actually getting to speak with a person. Finally I spoke with our finance guy, John, who didn't look anything up, just basically told me to 'wait longer'. I called a few days later and spoke with the other finance guy who actually passed me to someone who could help in the business office. Kathleen was able to verify the address the check was mailed to and gave me her direct line. However, it has taken so long to process now that my OLD car payment is due on a car that I don't even own! This has been a nightmarish headache working with Kuni, and I will spread the word to all my friends never to shop there. More

WE have two SAABs. We are satisfied at all services Kuni provided to us. They are very professional. Dan is always efficient and nice to us. He helped us to get lots of problems fixed in very short time per provided to us. They are very professional. Dan is always efficient and nice to us. He helped us to get lots of problems fixed in very short time period. Both of my husband and I are comfortable to talk to Dan about the problems of our cars. Thank you, Dan! Thank you, Kuni! More

Dan Landerholm has been my Service Advisor since I purchased a Buick at Braley and and Graham in 1994.After the Buick sales co. was purchased by Hubacher, I have been Completely Satisfied with Dan Lan purchased a Buick at Braley and and Graham in 1994.After the Buick sales co. was purchased by Hubacher, I have been Completely Satisfied with Dan Landerholm's service to me and to my wife when we bring our Cadillacs to him for servicing. Dan always returns my phone calls promptly and courteously. Since the move of Hubacher to Kuni Motors, I continue to be Completely Satisfied with Dan's service. While I do not like the current physical setup of Kuni Motors, the service continues to be excellen.(I enjoyed the physical setup of Hubacher at 1 Cadillac Drive. It was warm and friendly place to drive into.) Thank you for employing Dan Landerholm as a Kuni Service Advisor. He is a wonderful person to work with. James, an employee of the Kuni Service Department, met my wife and I Monday, Nov. 7 as we drove into the Service area. Dan had taken Monday of as he was scheduled to work thi cming Saturday. It was about 3:45 PM and my wife had received from OnStar thart here tires were in low pressure. James met us and asked what our problem was. We informed him of the low tire pressure and within five minutes had my wife's 2009 DTS into the Service Bay entrance and was checking out the car's tires. He took about five minutes to put air into the tires, backed up my wife's 2009 DTS and had us on our way. Again, we were Completely Satisfied with James, the Kuni employee who helped us. We will continue to use the Service Department at Kuni Cadillac to service our 2009 DTS and our 2010 SRX. Thank you,, Dexter and Sharon Clement More

I had a great experience with Kuni Chevrolet. While I did not purchase a vehicle at this time, I would not hesitate to do so in the near future. Jose Chavez was friendly and very accommodating. He follo did not purchase a vehicle at this time, I would not hesitate to do so in the near future. Jose Chavez was friendly and very accommodating. He followed up when he said he would do so and he was very professional in every aspect of our interactions. More

We've been doing business with Mike Daugherty Chevrolet for years, and it was recently purchased by Kuni Sacramento. We are an independent repair shop and we purchase all of our GM parts through this deale for years, and it was recently purchased by Kuni Sacramento. We are an independent repair shop and we purchase all of our GM parts through this dealership. We are extremely satisfied of the service that we get from the parts department and the service department. James Cox is our primary parts contact because he is extremely knowledgeable and extremely efficient. He recognizes us by voice, we don't even have to say who we are when we call, which is definitely a plus in our book. Thank you again for your continued great service as our primary source for GM parts and service! Walsh Station Automotive Service More

this is my first visit to Kuni, I have previously used two other dealerships for my repairs and needed a different view for the on going issue I have with my car. I decided to to give Kuni a try. They whe two other dealerships for my repairs and needed a different view for the on going issue I have with my car. I decided to to give Kuni a try. They where very friendly and and jumped on the issue immediately. I was able to view the repairs after they finished. I was satisfied with the work being performed. I feel good about calling them back if the issue is still present. This my Review if it isn't good enough wil Sorry. More

Rick Latour has been our service advisor for several years now, I always trust his advice and the work provided has continually been excellent and delivered as promised on-time. Kuni also importantly c years now, I always trust his advice and the work provided has continually been excellent and delivered as promised on-time. Kuni also importantly continues to be a supportive business for local charities in the Sacramento community. Sincerely, Mrs. Campbell, proud owner of a well cared for Escalade!!! More

Fred had excellent knowledge of the car I wanted to purchase. He greeted me with a smile and handshake and answered all of my questions. When I am ready to purchase my next car I will be sure to conta purchase. He greeted me with a smile and handshake and answered all of my questions. When I am ready to purchase my next car I will be sure to contact him again. The whole experience went very smoothly and I highly recommend this dealership. More

To say that the quality of service provided by Kuni Cadillac (previously Hubacher) has "gone downhill" since it moved to its new location on Fulton Avenue is a huge understatement. The sales staff kno Cadillac (previously Hubacher) has "gone downhill" since it moved to its new location on Fulton Avenue is a huge understatement. The sales staff knows very little. The mechanics are incompetent and not careful with customer cars. I've repeatedly gotten my car back with the same problem -- or additional ones created by their "repairs." They've clearly been careless with my car -- tearing the leather, leaving greasy fingerprints on the glass/pillars/doors, grinding grease into my carpet, scratching the paint, bending the edge of the frame when lifting the car, leaving the lugnuts loose, and more. On two separate occasions, they botched repairs so badly they had to send the car to outside company to fix what they'd broken. I literally don't trust their mechanics to return my car in a safe-to-drive condition. I badly miss the heritage of Hubacher on Cadillac Drive and I can't believe that several *years* after their move and name change they haven't even broken ground on a permanent replacement dealership. They don't even have a rental car office on-site, so they have to send customers to the Arden Enterprise location (inefficient and time consuming) for warranty loaners. The level of service for a Cadillac dealership should be embarrassing and is inexcusable. GM should ask the out-of-town owner to sell to someone who's motivated to provide a competitive level of service. With GM's new crop of excellent cars, this *should be* a valid competitor to any of the nearby Niello dealerships. Because of apathy and mismanagement, it is not. Sacramento desperately needs a "Hubacher Cadillac" or a "Reliable Cadillac" -- a dealership that is locally owned by someone who is in the business for the long haul and will only hire reputable, knowledgable people. What was a promising step up for the dealership has turned into a nightmare for customers who stuck with the dealership. I've switched back to Reliable Cadillac in Roseville for my service and am very happy with them. Even though the Kuni location is much more convenient for me, I won't be back unless there is a change in ownership and reputable mechanics are hired. More

james is very helpful. i have delt with james for 8 years for all my gm parts needs.i am glad you decided to keep james in your parts department when changing dealership. james is very knowledgable when it c for all my gm parts needs.i am glad you decided to keep james in your parts department when changing dealership. james is very knowledgable when it comes to my questions about gm parts. i hope you will keep him as a valuable part of your team. More