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Epic Chevrolet

Sacramento, CA

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rated
1,587 Reviews

2449 Fulton Ave

Sacramento, CA

95825

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1,587 Reviews of Epic Chevrolet

October 08, 2023

Roberto Gonzales and Dion Ball were very helpful and patient; appreciate their help. Thank you. More

by erica.ikes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Gonzales, Dion Ball, Mike Taylor
Oct 10, 2023 -

Epic Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Erica. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

October 07, 2023

Excellent service as always. Chris is a rockstar and makes sure we are well taken care of. More

by Vinnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Perez
Oct 09, 2023 -

Epic Chevrolet responded

Hi Vinnie, and thank you! I can't tell you how much I appreciate your customer loyalty! Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

October 07, 2023

Best customer service I have had in a long time, I really felt taken care of and valued as a customer More

by James.m.naker79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shouen Newsome
Oct 09, 2023 -

Epic Chevrolet responded

James, it is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs I can assist you with, please don't hesitate to call me or stop by. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

October 07, 2023

I came in with frayed wire to the charging port. The evidence of wear was clear the ridged conduit was evenly damaged along the top and the wire of a single conductor was only worn through to the ba More

by GRANTSEARS01
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew King
Oct 09, 2023 -

Epic Chevrolet responded

Grant, I'm disappointed to hear about your experience, and I'd like to understand more about it. Please contact me so we can work towards a resolution. I look forward to hearing from you. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

October 07, 2023

Only Chevy dealer I’ve been too that did not wash my vehicle after service! Picked up vehicle after 5 days and vehicle was covered in spiderwebs. Pics to prove it! Joe the service rep was nice and hel More

by luannshelton03
Recommend Dealer
Yes
Employees Worked With
Joe in services
Oct 07, 2023 -

luannshelton03 responded

5 stars to Joe in service. Policy should change!

Oct 07, 2023 -

luannshelton03 responded

5 Stars to Jo in service 3 stars overall for dealership. As stated, only Chevy dealership I’ve been to that did not wash my car after service.

Oct 09, 2023 -

Epic Chevrolet responded

We are very sorry to hear that you feel your needs were not met during your recent visit with us, Luann. Your feedback will be reviewed with our team, and I would like to address any concerns you may still have. Feel free to contact me if you'd like to discuss this further. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

October 06, 2023

Epic Chevrolet and the staff, (particularly salesman Adam Warren) were a true pleasure to work with. Adam's knowledge of the Chevrolet Bolt was invaluable, as was his assistance in helping me with the My Che More

by 4140lcl
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jerry Torres, Adam Warren (both 5 star) (never me Shouen Newsome)
Oct 09, 2023 -

Epic Chevrolet responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

October 06, 2023

Logan & Jerry are wonderful! I appreciate both of them helping us through a tough situation. More

by shannonmtow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan, Jerry Torres
Oct 09, 2023 -

Epic Chevrolet responded

Thank you for leaving us this great review, Shannon! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

October 06, 2023

Epic Chevrolet & Cadillac has an exceptional selection, particularly for vehicles we were interested in, Trucks and SUV’s. Our sales consultant, Chris Morris was extremely friendly and competent. Manager More

by SCOTTTHEBREEZE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Morris, Ryan Taylor, Jerry Torres
Oct 09, 2023 -

Epic Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience, Scott! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

October 06, 2023

I always get great customer service and they fixed the issue that makes me super happy More

by starleyva29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shouen Newsome
Oct 06, 2023 -

Epic Chevrolet responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

October 05, 2023

Good service. Matt King was professional and courteous with handling the truck service. Well done More

by Pking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt King
Oct 06, 2023 -

Epic Chevrolet responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Epic Chevrolet. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

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