On Saturday 12/1 I went to Ernest Mcarty Quick Lube to have rear brakes/rotors put on my van, my sole source of income (I sat there 5 hours for them to put rear brakes on)
I went home, then next day I drove the van Monday 12/3 it was making a squeaking sound and could smell brakes, I called Vincent (service writer) he said bring it by to look at (I was in Hoover), as I headed that way on I-65 it locked up for a split second then was shaking like crazy (I almost wrecked getting off to the side of the freeway), I feel it was seconds from entire axle/wheels coming off or catching fire, I had it towed to their shop.
Next day Tuesday 12/4 they (Ernest Mcarty Quick Lube) said it was their fault and they would make it good, Bonnie (service mgr) said it needed entire rear assembly (but they couldn’t locate one) but they had a guy that could refab and fix it so I would be out by Friday 12/7 (I ended getting it out on Wednesday 12/12 during this time I checked and there was plenty of rear assembly’s available on 12/4), next morning Thursday 12/13 driving to Hoover same axle locked up again (had it towed to their shop), on Friday 12/14 Bonnie said they would order a new rear assembly “emergency ship” on Monday 12/17 that it would be there by Wednesday 12/19 at latest (it arrived per Bonnie on Saturday 12/22), I got van back Sunday 12/23
I spoke with Lee Mcarty on Friday 12/21 (about reimbursement of my 23 days of lost income), he assured me he didn’t do business like this and he would get with me and work out a settlement of my lost income (it’s now 1/6/2019 and I have not heard from him even after calling)
SO, I guess in fact this is how they do business (especially after reading their google/Facebook reviews, wish I had read them first😬)
I encourage everyone to read their reviews before visiting them!!!