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Eskridge Lexus

Oklahoma City, OK

Overview
Reviews
4.9
432 Reviews
Call Dealership (405) 755-9000
View Awards

700 West Memorial Road

Oklahoma City, OK

73114

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Showing 432 reviews

July 08, 2023

Everything was fantastic! Mr. Brian Starkey w ent above and beyond all expectations of a car buying venture. A true professional in every meaning of the word. Everyone else More

by Shirtpocketbob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Starkey
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Jul 10, 2023 -

Eskridge Lexus responded

Thank you for the fantastic review! We're so glad to hear that Brian and our team at Eskridge Lexus of Oklahoma City went above and beyond to provide you with a professional and enjoyable car-buying experience. Enjoy your new vehicle, and we hope to see you again in the future!

July 06, 2023

Efficient, caring, knowledgeable, excellent communications from service provider. Greg Fanning has been assigned my vehicle in the past, and he is excellent to work with. Service sept has shown More

by Tuskahoma88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg fanning
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Jul 06, 2023 -

Eskridge Lexus responded

We couldn't ask for a better review! It's wonderful to see Greg has provided fantastic service and that the Eskridge Lexus of Oklahoma City team has earned your trust. Thanks for all your support!

July 05, 2023

Omar at Eskridge Lexus was very helpful as this was my first service for my GX460. He took his time to explain the process and showed me around the two waiting areas so I would be comfortable during the s More

by RX FAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Jul 06, 2023 -

Eskridge Lexus responded

Thank you for the great review! We're so glad to hear that Omar provided excellent service during your first visit. We appreciate your business and look forward to serving you again at Eskridge Lexus. Safe travels in your Lexus GX 460!

June 20, 2023

Lexus of Edmond continues to provided exceptional service. Omar was great to work with. Making sure I was taken care of each step of the way More

by Vikki_crislip
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Omar
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Jun 20, 2023 -

Eskridge Lexus responded

Vikki, we're so glad to hear that you had a great experience with Omar at Eskridge Lexus of Oklahoma City. Thank you for choosing us and taking the time to leave such a positive review. We appreciate your support!

June 17, 2023

Greg is always very pleasant and helpful. My Best experience with a dealership ever. I hope to always have him to help me. More

by Charlotte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregg
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Jun 19, 2023 -

Eskridge Lexus responded

We appreciate your kind words and will be sure to pass along your praise to Greg. Thank you for trusting Eskridge Lexus of Oklahoma City with your business, Charlotte.

June 16, 2023

Excellent service in store and service department both. Just bought my second vehicle from them, been a loyal customer for six years now. Got a fair deal imo, got a great deal considering how scarce cars a More

by thepoetstime
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim and Perry
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Jun 19, 2023 -

Eskridge Lexus responded

We're so grateful for your loyalty and support over the past six years! Thank you for choosing Eskridge Lexus of Oklahoma City once again, and congratulations on your new vehicle. We appreciate your kind words about our service department as well. Drive safely, and we look forward to serving you in the future!

June 16, 2023

Professional, courteous sales interaction. Informative but not too pushy. Represented Lexus very well. Would recommend to any friend More

by Charlotte.Penrod
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryce Jones,
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Jun 19, 2023 -

Eskridge Lexus responded

We couldn't ask for a better review, Charlotte! We're over the moon our team offered friendly and accommodating professionalism that demonstrated our commitment to customer service. Thank you for recommending Eskridge Lexus of Oklahoma City!

June 09, 2023

So far so good for dealer. Not so for Lexus as they appear to care more about selling cars than taking care of current owners. More

by Steveaj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Jun 09, 2023 -

Eskridge Lexus responded

Thank you for choosing Eskridge Lexus of Oklahoma City! I am glad to hear that your experience with our dealership has been positive thus far. It's important to us that we provide excellent customer service both during and after the car-buying process. Please feel free to reach out if there's anything I can do to improve your experience further. Thank you, Doug Berryhill - General Manager - (405) 755-9000

Jun 09, 2023 -

Steveaj1 responded

Mr. Berryhill, I have reached out to Lexus directly and did not receive much sympathy for the inconvenience of only having one Key provided. Purchased the car in December 2023, was told it would be March before we received, then it was June, now it is September and really no longer sounds credible. This has been a big inconvenience for wife and myself as we only own own one car (NX350). I was understanding at first when told that there was a shortage of keys due to the shortage of chips. However, at this point I feel it is negligent of Lexus to not have planned their chain supply better in order to ensure that Lexus car purchasers were better served. I spoke with one of your Managers regarding this matter but feel that she was not well informed. She denied that we received letters regarding the changing of the time lines for key arrivals. In response to her reply, I asked that some compensation be given to those that have been inconvenienced through no fault of their own. She then said," well, we provide you with free service inspection at 5,000 miles and again at 10,000 miles". You may want to inform your staff that we receive that service by purchasing the car. It is not extra compensation. Wife and I are extremely frustrated and disappointed at this point as we did not expect this from a reputable company like Lexus. Respectfully, Steve A. Jonas

Jun 14, 2023 -

Eskridge Lexus responded

I am very sorry to hear about you and your wife's frustrations with the delays here. I understand a second key is important to have, and I will look into this now and get in touch soon. I apologize again for any inconvenience and hope we can make this right. Thank you, Doug Berryhill - General Manager - (405) 755-9000

Jun 15, 2023 -

Steveaj1 responded

Thanks for response. Time will tell. Steve and Darlene

June 02, 2023

Excellent customer service. Every employee I came in contact with was extremely, courteous, professional and friendly More

by Voltar0675
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian, Aaron
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Jun 02, 2023 -

Eskridge Lexus responded

We're thrilled to hear you had an excellent experience working with us. Drive safely, and we hope to see you back again at Eskridge Lexus of Oklahoma City!

May 30, 2023

Eskridge Lexus picked up my Rx 350 f sport after the rear glass was broken! Every interaction with Eskridge has been professional and polite ! Greg, my service advisor has been great with timely updates o More

by Eyeguy2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Report | Print
May 30, 2023 -

Eskridge Lexus responded

Thank you for the review! We are so glad to hear that Greg helped provide a professional and polite service experience. Safe travels, and we hope to see you back again at Eskridge Lexus of Oklahoma City!

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