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Eskridge Lexus

Oklahoma City, OK

Overview
Reviews
4.9
426 Reviews
Call Dealership (405) 755-9000
View Awards

700 West Memorial Road

Oklahoma City, OK

73114

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Showing 426 reviews

June 16, 2023

Professional, courteous sales interaction. Informative but not too pushy. Represented Lexus very well. Would recommend to any friend More

by Charlotte.Penrod
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryce Jones,
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Jun 19, 2023 -

Eskridge Lexus responded

We couldn't ask for a better review, Charlotte! We're over the moon our team offered friendly and accommodating professionalism that demonstrated our commitment to customer service. Thank you for recommending Eskridge Lexus of Oklahoma City!

June 09, 2023

So far so good for dealer. Not so for Lexus as they appear to care more about selling cars than taking care of current owners. More

by Steveaj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Jun 09, 2023 -

Eskridge Lexus responded

Thank you for choosing Eskridge Lexus of Oklahoma City! I am glad to hear that your experience with our dealership has been positive thus far. It's important to us that we provide excellent customer service both during and after the car-buying process. Please feel free to reach out if there's anything I can do to improve your experience further. Thank you, Doug Berryhill - General Manager - (405) 755-9000

Jun 09, 2023 -

Steveaj1 responded

Mr. Berryhill, I have reached out to Lexus directly and did not receive much sympathy for the inconvenience of only having one Key provided. Purchased the car in December 2023, was told it would be March before we received, then it was June, now it is September and really no longer sounds credible. This has been a big inconvenience for wife and myself as we only own own one car (NX350). I was understanding at first when told that there was a shortage of keys due to the shortage of chips. However, at this point I feel it is negligent of Lexus to not have planned their chain supply better in order to ensure that Lexus car purchasers were better served. I spoke with one of your Managers regarding this matter but feel that she was not well informed. She denied that we received letters regarding the changing of the time lines for key arrivals. In response to her reply, I asked that some compensation be given to those that have been inconvenienced through no fault of their own. She then said," well, we provide you with free service inspection at 5,000 miles and again at 10,000 miles". You may want to inform your staff that we receive that service by purchasing the car. It is not extra compensation. Wife and I are extremely frustrated and disappointed at this point as we did not expect this from a reputable company like Lexus. Respectfully, Steve A. Jonas

Jun 14, 2023 -

Eskridge Lexus responded

I am very sorry to hear about you and your wife's frustrations with the delays here. I understand a second key is important to have, and I will look into this now and get in touch soon. I apologize again for any inconvenience and hope we can make this right. Thank you, Doug Berryhill - General Manager - (405) 755-9000

Jun 15, 2023 -

Steveaj1 responded

Thanks for response. Time will tell. Steve and Darlene

June 02, 2023

Excellent customer service. Every employee I came in contact with was extremely, courteous, professional and friendly More

by Voltar0675
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian, Aaron
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Jun 02, 2023 -

Eskridge Lexus responded

We're thrilled to hear you had an excellent experience working with us. Drive safely, and we hope to see you back again at Eskridge Lexus of Oklahoma City!

May 30, 2023

Eskridge Lexus picked up my Rx 350 f sport after the rear glass was broken! Every interaction with Eskridge has been professional and polite ! Greg, my service advisor has been great with timely updates o More

by Eyeguy2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
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May 30, 2023 -

Eskridge Lexus responded

Thank you for the review! We are so glad to hear that Greg helped provide a professional and polite service experience. Safe travels, and we hope to see you back again at Eskridge Lexus of Oklahoma City!

May 28, 2023

good service good good good good good good good good good good good good good More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blythe
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May 31, 2023 -

Eskridge Lexus responded

Thanks for the 5-star review of Eskridge Lexus of Oklahoma City, Jason!

May 26, 2023

It is the worst place to buy a car with too many lies and deceits. I am done with buying from this place and Lexus which I have bought cars for many years. More

by Hhaghparvar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A g
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May 26, 2023 -

Eskridge Lexus responded

I am sorry to hear that you didn't have a positive experience with us. Providing our customers with honest and transparent service is deeply important to us, and it's concerning to learn that wasn't reflected in your time here. We'd like to learn more about what went on during your visit so that we can address this issue better. Please reach out to me at your earliest convenience. Thank you, Doug Berryhill - General Manager - (405) 755-9000

May 19, 2023

Art my service advisor is always very helpful and very professional and knowledgeable I have had him as my advisor for a few years now! I know I can call on him and he will take very care of my vehicles, More

by alfletcher25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
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May 19, 2023 -

Eskridge Lexus responded

We are thrilled to hear that Art has provided you with exceptional service during your time at Eskridge Lexus of Oklahoma City! Our team appreciates the trust you place in us to maintain all of your vehicles. Thank you for your ongoing support and loyalty!

May 19, 2023

Friendly staff, helpful, comfortable waiting areas. I appreciate the free car wash. And the service was timely. More

by s.r.trotter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar and Stephanie
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May 19, 2023 -

Eskridge Lexus responded

Thank you for your high-star rating of Eskridge Lexus of Oklahoma City! Come by anytime you need!

May 18, 2023

Eskridge service is excellent. They only do what is needed and they are always kind. More

by Teena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
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May 19, 2023 -

Eskridge Lexus responded

We are pleased to see that you enjoyed your service experience at Eskridge Lexus of Oklahoma City! Thank you for your 5-star rating!

May 11, 2023

It was easy to make my appointment and to check in. I waited for my car. While I was there everyone was very friendly and attentive. Stephanie Agee was my contact for my appointment and made me feel we More

by wtoaks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Agee ( spelling? )
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May 11, 2023 -

Eskridge Lexus responded

We're delighted to hear about your pleasant experience! It's great to know that Stephanie and our team at Eskridge Lexus of Oklahoma City made you feel welcome during your visit. We appreciate your kind words and hope to assist you again in the future for all your service and sales needs!

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