Essential Ford of Stuart

not good mechanic put 40 lbs pressure in the tires when it calls for 35. Had oil hand prints on the hood and drivers door. Mechanic put the oil sticker about mechanic put 40 lbs pressure in the tires when it calls for 35. Had oil hand prints on the hood and drivers door. Mechanic put the oil sticker about 5 inches from the corner where the old one was and it had an oily thumbprint on it. I had to take off the glue from the old sticker but that's no big deal. Never had a problem like this with a dealership but how do I go back? More

Great Customer service Everyone at the Dealership try to make sure that you are completely satisfied. Always greeted with a pleasant attitude and a smile. We go here for a Everyone at the Dealership try to make sure that you are completely satisfied. Always greeted with a pleasant attitude and a smile. We go here for all of our service and buying needs. More

Great service Brian did a great job over the phone assuring me that if I came in for an oil change he would do everything possible to accommodate me. I drove right Brian did a great job over the phone assuring me that if I came in for an oil change he would do everything possible to accommodate me. I drove right up to the "quick service" lane and Brian organized everything and less than 2 hours later, I was on my way. Thanks Brian. More

Door warranty work and head light bulb replacement. Door work wasn’t done that day, car overnight there. Part broke an now have to reschedule another day ! Was not happy pay $90 fo light bulb replacement e work wasn’t done that day, car overnight there. Part broke an now have to reschedule another day ! Was not happy pay $90 fo light bulb replacement even paying 50 for labor?? ugh y More

Overall I am pleased with the service received but confused at why sometimes I get a complimentary car was and other times I do not when getting a Works Oil Change confused at why sometimes I get a complimentary car was and other times I do not when getting a Works Oil Change More

I am always greeted in a nice manner when I arrive in I am always greeted in a nice manner when I arrive in the clean service area. The waiting area is well serviced & maintained. Friendly people. I am always greeted in a nice manner when I arrive in the clean service area. The waiting area is well serviced & maintained. Friendly people. More

Dustin is the best service advisor. I always ask for him when I need service work done. Never disappoints. Will keep on using him to ensure my cars are in their best shape when I need service work done. Never disappoints. Will keep on using him to ensure my cars are in their best shape More

Made an appointment to buy a specific car because of the option packages. Told them several times we were driving an hour to get there so we wanted to make sure that car was there. After multiple confirmati option packages. Told them several times we were driving an hour to get there so we wanted to make sure that car was there. After multiple confirmations, we arrived for the appointment and watched the sales staff walk around the parking lot for 45 minutes searching for the car. They finally told us it must have been stolen. A car with an upgraded security system? Ok, if that's the case, how about sitting us down to try to find something else? Worst customer service ever at a Ford dealership. We drove an hour for a reason- to buy a car. Ended up going next door to Audi and buying a much more expensive car. Walk over there and take some customer service lessons. More

excellent service on my 2018 Ford Explorer. Always informative and keeps us abreast of the work. Work done in a timely manner. quality work and listened to our concerns informative and keeps us abreast of the work. Work done in a timely manner. quality work and listened to our concerns More

Great service and attention to detail Thorough analysis of my brake issues....I needed radio antenna and David went through the stockroom to find one so I did not have to come back...price Thorough analysis of my brake issues....I needed radio antenna and David went through the stockroom to find one so I did not have to come back...price of antenna was very reasonable.. More