Essential Ford of Stuart

The worst dealership that I’ve ever dealt with in over 50 years! First, the good: Their quick lane oil change service, etc is very good and reasonably priced. The manager, David, is conscientious and helpfu years! First, the good: Their quick lane oil change service, etc is very good and reasonably priced. The manager, David, is conscientious and helpful. The bad: Their warranty and mechanical service advisors. they are aloof and treat customers as if you’re a bother to them and barely acknowledge customers when they drive in. They don’t return calls. Maybe they’re over worked, but they could be friendly and helpful. My car went in for a seat cooler not working on the bottom cushion and although they fixed that, the seat back didn’t cool when the car was returned. It’s been back twice and they claim they ordered parts, but now say my car is now out of warranty. Hey, it’s been almost 2 months and it’s not my fault they not only didn’t fix it the first time, but gave it back to me not working. I’ve called my service advisor, Spencer, 11 times and have nevet gotten a call back, necessitating me to drive there to be able to talk to him. They don’t know the meaning of the word service. More

Loud air noise from front. Took in for roof rack recall and still makes noise at 45 mph. Told they did recall fix and car is 3 years old and out of warranty with no offer of solve problem. Also asked for and still makes noise at 45 mph. Told they did recall fix and car is 3 years old and out of warranty with no offer of solve problem. Also asked for bottom window seal to be secured as it keeps riding up. Not fixed. Told no charge and the crimped the part that was supposed to hold it down. Told to go buy some adhesive and fix it myself. This new Essential Ford sucks! More

All went well. Eddy kept me informed of what was going on with my car All employees I met were friendly. I was very pleased with my service. on with my car All employees I met were friendly. I was very pleased with my service. More

The entire experience overall was good. What turned it into a poor experience was during the three hours of purchasing a brand new 2020 mustang they never took the time to clean the interior. So the next into a poor experience was during the three hours of purchasing a brand new 2020 mustang they never took the time to clean the interior. So the next day I had to get it detailed which should not be the case for a brand new vehicle with that amount of time allotted. More

Dustin Bauer the assistant service manager is very professional and a pleasure to do business with. When dealing with Dustin I'm confident the job will get done right the first time. professional and a pleasure to do business with. When dealing with Dustin I'm confident the job will get done right the first time. More

Dustin Bauer always takes good care of my business trucks. He makes sure to get them serviced and back to me as quickly as possible. Very happy with his attention to my vehicle needs. trucks. He makes sure to get them serviced and back to me as quickly as possible. Very happy with his attention to my vehicle needs. More

Always great, David and Eddie take great care of both our vehicles. I would recommend them to anyone. I hope the new management keeps these people as that will keep our business. vehicles. I would recommend them to anyone. I hope the new management keeps these people as that will keep our business. More

Sent my Taurus SHO to receive a factory recall for rear suspension. When car returned, rear passenger side kick panel was damaged. Left two voicemail messages for service department to call me back about p suspension. When car returned, rear passenger side kick panel was damaged. Left two voicemail messages for service department to call me back about panel. No retuned calls. It’s been about 2 weeks. Would not recommend services at this dealership. More

I already left a review.... but I'll stop it again .. I had a great experience. Very friendly staff, much nicer than the Northlake Ford I had been going to before I moved up here. had a great experience. Very friendly staff, much nicer than the Northlake Ford I had been going to before I moved up here. More

Great service.Fixed my complaints the first time.They Great service. Fixed my complaints the first time. They listened to my concerns and verified them. very professional and courteous. Dustin Bauer w Great service. Fixed my complaints the first time. They listened to my concerns and verified them. very professional and courteous. Dustin Bauer was knowledgeable and informative. More