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Esserman International Volkswagen


478 Lifetime Reviews

10455 NW 12th St, Suite C, Miami, Florida 33172
Call (305) 330-1789

Latest Reviews

January 02, 2018

"Excellent service!"

- mep

I have been visiting Esserman International Mall when I had my Kia Sportage and now with my VW Tiguan and the experience hash always been positive. They really take care of their customers and you always get full explanations of what is being done to your vehicle in advance and the explanations are clear with nothing hidden. I've really come to trust them. This location is farther than my dealer location, but I'd rather driver the distance just for the excellent service.

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Employees Worked With

Cesar, he was very nice and efficient

December 19, 2017

"Amazing Experience "

- TereAndy13

The service department was phenomenal. Starting with Rolando whom is the Service Manager and the entire service team treated me amazing. Fast repair time. I will definitely buy another car here. Thank you!

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Employees Worked With

Rolando, Daisy

December 04, 2017

"Terrible Experience"

- natcarro

I was at the dealership last Thursday and purchased a vehicle for the first time. I went into the dealership clueless because I've never purchased a car before, expecting to be helped out. When I got home, I reviewed the contract and realized that I didn’t get the terms I thought I did and unfortunately I wont be able to afford the vehicle. I went back this morning and tried to return the vehicle. I spoke to a gentlemen in finance who had helped me out the day I got the car and was told that the only option I have would be to sell the car back to the dealership or trade it in but I wont get down payment back. I let them know that I lost my job yesterday as well and it would be impossible for me to afford the car. I asked to speak with the general manager and a gentlemen named Sergio Yanoco lied and said he was the GM, then told me that there is absolutely nothing they can do for me. I had no other choice but to leave the car in the lot and give my keys to them. I am extremely upset and cannot express enough how terrible customer service was.

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Employees Worked With

sergio yanoco

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Photos & Amenities

  • VW Service Express
  • Complementary VW Loaners
  • Esserman Car-Cierge ( Pick up & Delivery)
  • After Hours Drop-Off
  • Complementary Car Wash
  • Shuttle Service
  • Esserman Service Rewards
  • On LIne Pay
  • Esserman E Parts Store
  • Meet or Beat Pricing on all OEM Tires
  • 12 mo or 12,000 mile guarantee on VW Parts & Labor
  • Complementary Allignment Check on Serviced Vehicles
  • Complementary Coffee & Dounut ( Mon. thru Sat )
  • Short Walk to International Mall & Restaurants
  • Children's Play Room
  • Free WiFi
  • Pet Friendly
  • Covered VW New Car Inventory Display
  • 120 month or 120,0000 mile Nationwide Powertrain Warranty included at $0 Cost on all New and Certified Esserman International VW's Sold
  • Esserman Automotive Serving South Florida since 1968
Esserman International Volkswagen, Miami, FL, 33172