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Esserman International Volkswagen

4.8

475 Lifetime Reviews

10455 NW 12th St, Suite C, Miami, Florida 33172
Call (305) 330-1789

Latest Reviews

September 04, 2017

"fast and excellent quality"

- Grogelio

Came into the dealer with an appointment late in the day, since they greeted me (by Gregg) everything was faster than expected and even the final carwash was great!

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Employees Worked With

Gregg(greets guy), don't know the names of the service guys

June 15, 2017

"Very poor salesmanship"

- Gus

Originally I purchased a VW and leased another and was satisfied with the vehicles. There were many aspects of the cars that I liked. So when the leased was up I returned to them thinking I could deal with the same salesperson Darrell Sheftall. I called him and told him as much. He referred me to Gabino Perez and I met them both along with my daughter ready to drive away again with two new vehicles. Then the nightmare began. The games went on for almost four hours during which time we were subjected to a cold cubicle while the "let me run it through the boss games" and "let me inspect your vehicle" routine dragged on. I had barely driven the vehicle I was trading in (about 6000 miles a year) and it was a VW in excellent conditions. I thought I would get a decent offer instead I got accused of having been involved in accidents that never occurred. My car had been involved in ONE minor accident and Mr. Perez insisted car facts showed it had been involved in several accidents and consequently he needed to greatly reduced the value. After hours of games I asked him why I couldn't lease my daughter a car for the monthly payments they advertised and straight to my face he told me "we only advertise that price to get people to come in". When I finally got up and said I needed to think things over his response was to just get something to eat somewhere and return the same night or else all the numbers will change. Confirming to me they were keenly aware they had kept us there for hours in a cold environment and without food trying to wear us down. His competition was like night and day. Not only did they not pretend my car had been involved in more accidents then it actually had, they also provided a quick considerate transaction which netted them a loyal customer and a sale of two vehicles. I did find some added expenses in the final paperwork which had not been discussed but once I pointed it out it was promptly corrected. Sorry Esserman International you have chosen to conduct your business this way. I was tricked into wasting several ours enduring psychological games but this cost you what would have been a good returning customer for life.

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Employees Worked With

Darrell Sheftall and Gabino Perez.

May 09, 2017

"Tiguan Service"

- Oscar Doral

My service writer Ciro always great and upfront. Not happy with the amount of service my vehicle needed, but the service work and attention was excellent and he even arranged for a temporary loaner vehicle.

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Employees Worked With

Ciro, Daniil

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Photos & Amenities

  • VW Service Express
  • Complementary VW Loaners
  • Esserman Car-Cierge ( Pick up & Delivery)
  • After Hours Drop-Off
  • Complementary Car Wash
  • Shuttle Service
  • Esserman Service Rewards
  • On LIne Pay
  • Esserman E Parts Store
  • Meet or Beat Pricing on all OEM Tires
  • 12 mo or 12,000 mile guarantee on VW Parts & Labor
  • Complementary Allignment Check on Serviced Vehicles
  • Complementary Coffee & Dounut ( Mon. thru Sat )
  • Short Walk to International Mall & Restaurants
  • Children's Play Room
  • Free WiFi
  • Pet Friendly
  • Covered VW New Car Inventory Display
  • 120 month or 120,0000 mile Nationwide Powertrain Warranty included at $0 Cost on all New and Certified Esserman International VW's Sold
  • Esserman Automotive Serving South Florida since 1968
Esserman International Volkswagen, Miami, FL, 33172