Ettleson Buick GMC

Great Customer Service nice and clean waiting area I will be there for all service needs for my Buick regal I will also tell family and friends Customer Service nice and clean waiting area I will be there for all service needs for my Buick regal I will also tell family and friends More

Tire replacement after blowout Brought the car in > blowout - rep took me right in - saw that I had an oil change appointment next day - added it to the service. Appreciate that the Brought the car in > blowout - rep took me right in - saw that I had an oil change appointment next day - added it to the service. Appreciate that they took me right in and avoided having to come I Back next day More

First oil change of my new Enclave Very knowledgeable and professional sales and service. Bought my Enclave in November and I just had the oil changed. Karen, who scheduled the appointm Very knowledgeable and professional sales and service. Bought my Enclave in November and I just had the oil changed. Karen, who scheduled the appointment was also very friendly and helpful. More

Second car in 4 months This is the second car in four months we have gotten from Ettleson. I knew exactly what I wanted and most important so did my salesman, Dan Calandrie This is the second car in four months we have gotten from Ettleson. I knew exactly what I wanted and most important so did my salesman, Dan Calandriello. It was an effortless experience made completely transparent by Dan. I would highly recommend Ettleson to any prospective car buyer. More

Oil change No issues. Very smooth. Randy took care of me and got me out of dealer within a little over an hour. No upwelling. Handled very professionally. No issues. Very smooth. Randy took care of me and got me out of dealer within a little over an hour. No upwelling. Handled very professionally. More

Dissatisfied customer because I scheduled a tire rotation and oil change and a tire rotation was not complete it because they said, we cannot remove Lugnuts from your veh because I scheduled a tire rotation and oil change and a tire rotation was not complete it because they said, we cannot remove Lugnuts from your vehicle these are the original Lugnuts on the vehicle. So I don’t understand how this service couldn’t be completed. Also there was increase and pricing that I was not notified prior to me arriving to my appointment. More

Excellent customer service I have utilized the Service Department for my vehicles the last 4 years. Now I have purchased my current vehicle from Ettleson. All interactions wi I have utilized the Service Department for my vehicles the last 4 years. Now I have purchased my current vehicle from Ettleson. All interactions with dealership personnel have been a positive experience with excellent customer service. More

Oil change/tire rotation Very appreciative of the Valvoline rebates. I had an oil change and tire rotation. My only issue was that the WiFi didn’t work in the Cadillac loung Very appreciative of the Valvoline rebates. I had an oil change and tire rotation. My only issue was that the WiFi didn’t work in the Cadillac lounge. More

Oil change Came in a few wks ago, oil change. Been smelling oil ever since. Spent $350 on repairs. Still not correct. Customer service and demeanor with Brian Came in a few wks ago, oil change. Been smelling oil ever since. Spent $350 on repairs. Still not correct. Customer service and demeanor with Brian so unprofessional. More

Shoddy dealership This was my first visit to have my first oil change in a newly purchased Cadillac. I expected first-rate service having purchased an expensive high-e This was my first visit to have my first oil change in a newly purchased Cadillac. I expected first-rate service having purchased an expensive high-end car but what I found was an unfriendly service writer named Brian, and a surprise that I wasn’t on the loaner list meaning that when I made the appointment someone didn’t follow through and get me on that list. my visit was saved by the fleet manager whose name I believe was Don who quickly rustled up a car and got me on my way. When I checked out I was also surprised that the receptionist/cashier was also not friendly. I just found the whole experience at the dealership very mediocre. Two out of three people were not friendly and acted like I was a burden iand a bother In their day. Your location is convenient for me but I would think twice before returning. More