Ettleson Buick GMC

Service department It never fails. Ettleson Cadillac has very poor quality in employees. Especially with service department.. they are very rude everytime I take my ca It never fails. Ettleson Cadillac has very poor quality in employees. Especially with service department.. they are very rude everytime I take my car for service . I ask myself is because of my race or are they just that unhappy to do their jobs. I may never know. I just dont get it. More

Car buying made fun. Always hated to enter a new car showroom because everything was so confusing. But my experience at Ettleson was was so easy as everything was explaine Always hated to enter a new car showroom because everything was so confusing. But my experience at Ettleson was was so easy as everything was explained by a salesperson without pressure. Joe Kendall made it easy to understand the models and features available. More

courtesy Every visit is always a joy. everyone is very nice and helpful. It's the best customer service I have ever experienced. Would recommend Ettleson to ev Every visit is always a joy. everyone is very nice and helpful. It's the best customer service I have ever experienced. Would recommend Ettleson to everyone. More

Bad customer service When I set up the appointment to have my car serviced, I asked over the phone how do I go about securing a loaner vehicle. Upon arrival on the day of When I set up the appointment to have my car serviced, I asked over the phone how do I go about securing a loaner vehicle. Upon arrival on the day of service, I was told that I had to reserve a loaner vehicle prior to arrival, and that they did not have any available. After service was complete, I returned to the gentleman (I think his name was Brian), to retrieve my vehicle. I said to him that I received a message on my phone that my vehicle was ready, and that I was here to pick it up, he just looked at me and pointed me in the direction of the sales clerk. Once at the sales clerk desk, she didn’t ask me I help you or anything, but just stared with a frown until I told her my name and that I was here to pick up my vehicle. HORRIBLE EXPERIENCE.. once home I noticed scratches/scrapes on the passenger side of my front door, like someone opened another car door, scraping my door with it. Didn’t report it since I had already pulled off the lot with it, knowing that the conversation would probably go in another direction since I left the dealership. Never experienced service like this before. More

Nice service area. Paul the service mgr. Was very helpful with his knowledge and expertise. The salesman Mr. Garza was outstanding. I told him what I needed and wanted w Paul the service mgr. Was very helpful with his knowledge and expertise. The salesman Mr. Garza was outstanding. I told him what I needed and wanted wasn't long till he put me in the seat of my car. More

Took my ATS coupe in for a recall This is the best dealership ever! Tony is my service manager and knows my car well. Always leave with a smile and a beautiful Cadillac. Love Ettles This is the best dealership ever! Tony is my service manager and knows my car well. Always leave with a smile and a beautiful Cadillac. Love Ettleson Cadillac and all the people that work there. More

Wonderful buying experience Michael calmeyn was very helpful with my car buying process. He did an excellent job helping me find the right car. Also Michael Jackson did well with Michael calmeyn was very helpful with my car buying process. He did an excellent job helping me find the right car. Also Michael Jackson did well with the paper work. Luis did an excellent job showing me the features of my new terrain. More

Good experience Dave was a good salesman. The car was started, heated up and ready to go 5 minutes before my appointment time. A nice facility to go to. I’ve waited f Dave was a good salesman. The car was started, heated up and ready to go 5 minutes before my appointment time. A nice facility to go to. I’ve waited for a follow-up phone call to see if there was a second key fob which was supposed to happen 2 days ago but have yet to hear from anyone. More

This dealership exceeded my expectations I have always loved Cadillac and the only option I had was Rizza since it was within 10 miles I came across Ettleson Cadillac on the internet so I dec I have always loved Cadillac and the only option I had was Rizza since it was within 10 miles I came across Ettleson Cadillac on the internet so I decided to take some time to see the inventory. I was so pleased with the sales department and they went over the top to make you feel like buying a new Cadillac I will be a forever customer ?? More

Excellent service, friendly staff and comfortable lounge Even though they were shortstaffed because of a blizzard that morning, they were still able to get my cars oil changed in under an hour. Staff was fri Even though they were shortstaffed because of a blizzard that morning, they were still able to get my cars oil changed in under an hour. Staff was friendly the waiting room was comfortable and well appointed. thanks Brian! More