Ettleson Buick GMC

Very professional staff in the Service Department . I appreciate the details on the service performed on my Caddilac Escalade I appreciate the details on the service performed on my Caddilac Escalade More

Will never purchase from this dealership again. Placed deposit on a new car on 1/12/22. At that time I agreed and paid for them to deliver the car to us on a trailer. Was told that they would rush every deposit on a new car on 1/12/22. At that time I agreed and paid for them to deliver the car to us on a trailer. Was told that they would rush everything, as they had done this hundreds of times and had it down pat. It is now 1/26/22, and our vehicle was just delivered today, despite them having signed documents and my check a week ago. Was given multiple excuses as to why delivery was taking so long, but all bogus in my opinion. Used a snow storm as an excuse this week, even though the car should have been delivered last week. Tried blaming it on me as I had tried to cancel the deal last week, but between the time I had the phone call with the salesman to cancel on Thursday 1/20/22 at 6:48 pm and the time I agreed to continue with the deal on Friday 1/21/22 at 8:15 am, there was no way that my decision had any impact on the delivery. It was a 12 hour period and it occurred during a time when everyone was closed already. Tried cancelling again on Monday 1/24/22, which I was told by Michael our salesman that they would do whatever I wanted to do. Later that day, ay 4:58 pm, I had a phone call with our salesman and Frank the GM, and I have never been involved in such a disrespectful phone call. The GM was yelling at e so loudly, that my employees came to my office to make sure everything was OK as I had them on speaker. He would not let me speak and I finally had to tell him that if he didn't calm down, we would not be continuing the conversation. Despite the salesman telling me I could cancel, Frank the GM would not let me, which is probably against some sort of statute since I believe you have so many days to cancel a deal. Kept telling me I was getting a great deal. I paid MSRP...how is that a great deal. Then tried guilting me into telling me that they could get $10K over MSRP if they wanted to. I asked them why in the world would they be selling me a car at MSRP if they could get $10K over MSRP for it, and then their tune changed to "well we do get $10K over MSRP for some vehicles. So now they are lying to me. Just not a good experience. I have never been talked to on the phone, the way Frank the GM did that day. I will never consider Ettleson Buick for another car purchase, EVER. In fact, I would not recommend them to anyone. If you do purchase there, good luck if Michael is your salesman, or you have to speak with Frank, the GM. I hope they treat you with more respect than I was. More

I had an appointment to test drive a Denali at 7pm. The dealer decided to disregard that commitment and take another customer interested in the same vehicle. If you don’t keep your word, you lose the deal dealer decided to disregard that commitment and take another customer interested in the same vehicle. If you don’t keep your word, you lose the deal every time. More

Met Dave Garza, sales rep at Ettleson Cadillac and spent a couple of hours with him learning about the 2021 Cadillacs. Dave was courteous, knowledgeable, quick to offer solutions and altogether pleasant to a couple of hours with him learning about the 2021 Cadillacs. Dave was courteous, knowledgeable, quick to offer solutions and altogether pleasant to work with. I recommend him highly! More

Mike Calmeyn was Very helpful and professional with the purchase of my Cadillac xT5. Luis Explaineded everything on my Cadillac so I understood process could understand. purchase of my Cadillac xT5. Luis Explaineded everything on my Cadillac so I understood process could understand. More

From the beginning of my car buying Journey with Alan and Frank through my run through with Luis my experiences with Ettelson Buick were exemplary. I highly recommend this dealership and staff who make the Frank through my run through with Luis my experiences with Ettelson Buick were exemplary. I highly recommend this dealership and staff who make the journey of purchasing a new car a delight. More

Louis did an excellent job with the explanation of my Buick Envision. He is very knowledgeable and patient. Keith was also a pleasure to work with. Buick Envision. He is very knowledgeable and patient. Keith was also a pleasure to work with. More

A dealer that really cares This afternoon on the way home from the vet my daughter's very large iguana crawled under the back seat and got wedged in. After over an hour in the This afternoon on the way home from the vet my daughter's very large iguana crawled under the back seat and got wedged in. After over an hour in the heat of trying to get it out at home, it seemed it was no longer breathing or moving. I drove over to the dealer service area and although it was closed a couple of the guys that were cleaning up in the service area came out to help. One of them called a man Roger that was at home. He immediately came down and tried to remove the back seat and help my son in law save this animal. It took a while, but in the end Roger was able to free the animal, another man from service helped put the car back together and our iguana Blue was alive. This was an act of kindness from someone who did not know us and came in on his own time to save the life of this animal. Words cannot express what this animal means to my daughter and her family. I cannot express enough my thanks to Roger and the gentlemen that put the parts back on our car. We have always bought our cars from this dealership and will never buy any place else. This shows that they are not only about making a dollar, but they really care about their customers. Thank you to all involved in saving this animal. More

joe kendall was very helpful with our purchase of our new chevy traverse. Luis was helpful explaining the featured of our new traverse. thank you chevy traverse. Luis was helpful explaining the featured of our new traverse. thank you More

Keith is a great salesman he helped us out with our new carand Luis was very helpful explaining the new features of my new Cadillac. carand Luis was very helpful explaining the new features of my new Cadillac. More