Ettleson Buick GMC

We retuned to this dealership because of the excellent service we have always received our salesman Dan met our needs and Luis who explained the card operating system was patient and also excellent service we have always received our salesman Dan met our needs and Luis who explained the card operating system was patient and also excellent More

outstanding Anthony is the best service man i ever dealt wit just purchased my used xts and had an issue with one of the remote keys. took it in to fix it and anthony helped me. outstanding costumer service just purchased my used xts and had an issue with one of the remote keys. took it in to fix it and anthony helped me. outstanding costumer service thank you Anthony youre the best More

TOM has been great outstanding service thanks TOM purchased my used xts through Tom exceptional customer service even was nice enough to lend me his car when my xts need some service work. thanks t purchased my used xts through Tom exceptional customer service even was nice enough to lend me his car when my xts need some service work. thanks tom More

Very easy, simple, quick and enjoyable process We purchased a vehicle from Tom O'Malley and could not be anymore happy with the process and his professionalism. The process was quick and he stream We purchased a vehicle from Tom O'Malley and could not be anymore happy with the process and his professionalism. The process was quick and he streamlined it as well. We will be going back to Tom and the dealership again! More

Great service and great prices really appreciate it guys.... I’m sure I got the better end of the deal thanks again guys will be returning guys.... I’m sure I got the better end of the deal thanks again guys will be returning More

The following email we sent to our salesman and every manager, including Mike Ettleson, at this dealership will serve as our review. Not one person attempted to contact us, which leads us to believe they manager, including Mike Ettleson, at this dealership will serve as our review. Not one person attempted to contact us, which leads us to believe they don't care about their customers. We always give the benefit of doubt and always were respectful in trying to deal with this issue. "It appears that the payment to the 2016 GMC Acadia has not been made, with no communication from you after my visit there at the end of October. The very least you could have done is let me know it was not going to happen. It would not have made us feel any better, but it could have improved your integrity with us (maybe that no longer matters to you). I came in immediately when I received a bill dated September 9, and spoke with you and the finance department, noone ever followed up in spite of your promises. You had indicated that there was possibly a cross in the mail with a payment and that bill, and I accepted that at the time since I heard no further from you or finance. Next thing we know is our credit reporting agency notifing us of a late payment. Since we have always had a perfect payment record, this was a shock to us. We were enticed to come in early before our lease date and when we agreed to lease a 2019, you specifically said “the best part is you won’t have to pay the last two payments on your current lease.” Since the day we picked up this uninspected auto that was brought in from another dealership, to this point, this is the last straw. From having to return the vehicle to correct issues, to the unconcern about the cocked steering column on a top trim vehicle from the Service Manager (with “quit focusing on that and just enjoy your car”), to the unanswered messages and calls to the finance manager and yourself, and to having to come there several times to get answers and getting ignored, we have completely lost confidence in you and this dealership, and possibly GMC itself. We were very happy with our 2016 and the relationship we had with you and Ettleson, but now we are burned and will never lease, purchase, or recommend this dealership, and will in fact, make every effort to review this establishment on any review sites and social media sites available. More

Perfect. Great experience from sales to finance to delivery. Everything went smooth. Helpful, knowledgeable and smart, everyone I dealt with. Great place to buy a car delivery. Everything went smooth. Helpful, knowledgeable and smart, everyone I dealt with. Great place to buy a car More

Smooth experience Wonderful! Everyone was so friendly and helpful all my questions were answered and loved the tutorial about functions of the car.of all my experience Wonderful! Everyone was so friendly and helpful all my questions were answered and loved the tutorial about functions of the car.of all my experience in buying or leasing a car this was the best!! More

My experience at the dealership was outstanding. Everyone there made my car buying experience easy and kind of fun. It’s always exciting to get a new car and everyone pitched in to make it go smooth. I w there made my car buying experience easy and kind of fun. It’s always exciting to get a new car and everyone pitched in to make it go smooth. I wouldn’t hesitate to recommend the dealership to anyone who’s interested in a Cadillac. Thank you again!!!(Brian, Tom, Mike, Maris) More