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Ettleson Buick GMC

Hodgkins, IL

4.9
1,476 Reviews
Ettleson Buick GMC has been part of the Hodgkins, IL community since 1968. Our Dealership has since grown into a haven for drivers throughout Greater Chicago land who are looking for quality automotive experiences. With stellar sales, service, parts and financing, as well as a first-class selection of Cadillac, Buick and GMC models, it’s hard to beat what we offer at Ettleson!
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6201 South La Grange Road

Hodgkins, IL

60525

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Showing 1,476 reviews

August 17, 2019

Poor customer service Had 7am appointment for oil change. Brian Greene was Service Specialist. I have questions regarding service and past service. He was very curt and not More

by paul.disborough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Greene
Sep 03, 2019 -

Ettleson Buick GMC responded

We know that you've been a loyal customer of Ettleson for a long time and we appreciate your taking the time to let us know that your last visit did not go well. I've let our Service Manager know about your experience so that he can work with our staff on their customer service skills. We appreciate your time and consideration and invite you to reach out to our Service Manager, Peter Engel, at peterengel@ettleson.com if you'd like to share any more concerns. You are a valued customer and we want to make sure that in the future we make sure to convey that to you.

August 16, 2019

Problem not fixed Not working but needed car fixed for therapy visits. Paid $305 to have repaired problem persist. Need to reschedule a loaner for physical therapy. Ho More

by VALENCIATOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don in loaners, Randy Cronin
Aug 30, 2019 -

Ettleson Buick GMC responded

Thank you for taking the time to let us know your concerns about your Service visit. If you would like to reach our Service Manager directly, he will be glad to hear from you at peterengel@ettleson.com. We appreciate your business and want to keep you safe on the road.

August 16, 2019

Very fast but problem Service was so fast that employee forgot to tighten glove box after replacing air filter! I opened glove compartment in the car and found door would n More

by PSKEELA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian Greene
Aug 21, 2019 -

Ettleson Buick GMC responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 16, 2019

Very poor and unprofessional customer service Mike Schmitt was wonderful and helpful. However others treated me with disrespect and threats. I would never do business with Ettleson again!! I woul More

by Lynne
Customer Service
Recommend Dealer
No
Employees Worked With
Mike Schmitt , Randy Cronin
Sep 01, 2019 -

Ettleson Buick GMC responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Manager, Peter Engel at (708) 579-5000 X:150 to discuss your concerns, as your satisfaction is of utmost importance to us.

August 16, 2019

Great service, very accommodating Pete Engel the Service manager went out of his way to accommodate my problem with my non functional glove box Pete is an excellent manager More

by Bob
Recommend Dealer
Yes
Employees Worked With
Pete Engle
Aug 21, 2019 -

Ettleson Buick GMC responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

August 14, 2019

Friendly Courteous Professional Service From the time you arrive until the the time you leave you are treated like part of the Ettleson family. I highly recommend this dealership. More

by VINCE P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene, Anthony LaScola
Aug 16, 2019 -

Ettleson Buick GMC responded

Hello, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do! Safe travels!

August 14, 2019

Service teview They set up my initial service and even changed my appointment time when I needed it. Service was good and quick. I’m very satisfied! More

by AUGIEDOG1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Aug 16, 2019 -

Ettleson Buick GMC responded

Your satisfaction is important to us. We sincerely thank you for choosing Ettleson Buick GMC and we hope to see you again soon! Take care!

August 13, 2019

2002 Eldorado Brian was great..Took care of my baby ! Great service..loved the Cadillac lounge..Brian came in and gave me a full report ! Great guy ! More

by Coach P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Aug 16, 2019 -

Ettleson Buick GMC responded

Hello, we’re happy to hear you are satisfied with the service we provided. We sincerely thank you for the positive review and look forward to seeing you again soon! Take care!

August 13, 2019

Very helpful Paul was professional and knowledgeable Paul made it quick and convenient to make a decision. He answered all my questions and gave me the informati More

by cjomvk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Klupshas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2019 -

Ettleson Buick GMC responded

Hello, thanks for all of your wonderful comments about Paul. Thank you again for choosing Ettleson Buick GMC and we hope to see you again. Take care!

August 12, 2019

Quick help Mike was so helpful and went out of his way to get my car in right away. My steering went out and after I called in a panic, my car was taken car of More

by TUMPACHS27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in service dept.
Aug 13, 2019 -

Ettleson Buick GMC responded

Wow, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything we can do for you. Take care.

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