Ettleson Buick GMC

Great experience Excellent service & consideration from all the people we worked with. This is our 2nd time purchasing from here & will return ,& recommend to frie Excellent service & consideration from all the people we worked with. This is our 2nd time purchasing from here & will return ,& recommend to friends. Thank you More

Very satisfied Great people over there! I would recommend them to anyone. Great service! Thanks for everything keep up the good work. Thanks again see you next time! Great people over there! I would recommend them to anyone. Great service! Thanks for everything keep up the good work. Thanks again see you next time! More

Service oil change My oil Chang turned into a repair. The repair was explained to me with all of the costs. I was offered a ride home, which I accepted and the driver An My oil Chang turned into a repair. The repair was explained to me with all of the costs. I was offered a ride home, which I accepted and the driver Andy was very pleasant. My car was completed the same day and under the quoted price. I am very satisfied with my service provider and the service my car received. I will go back for future oil changes. Thanks, jenny More

Still waiting When I called for my appointment I told the woman I would need a loaner as I had to go to work. When I arrived to my 9am appt., I advised Brian the sa When I called for my appointment I told the woman I would need a loaner as I had to go to work. When I arrived to my 9am appt., I advised Brian the same thing. He told me they would need to see if anything was wrong with my car. so finally at 1020am he came back to tell me that the machine diagnosed the car needing a new part completely unrelated to the problem I came in for. He said he would order the part and call me when it came in. I called after 5 days of no call and Brian advised me that I would get a letter in. The Mail when the part arrived. Been over a week now and I have no proof of the problem and if the part was ordered. Brian is a very abrupt person with very little customer service. I am hopeful to get that letter soon or I will have to call again. More

Anthony there at Ettleson He did some digging until he came up with a solution to my problem he checked GM and ETTLESON CONCERNING THE PART AND GOT ME A DEAL. And washed my car He did some digging until he came up with a solution to my problem he checked GM and ETTLESON CONCERNING THE PART AND GOT ME A DEAL. And washed my car afterwards. I live IN THE CITY so I pass Cadillac dealerships to get there so the service there is worth my drive. THANKS More

Completely satisfied with work done. After having my vehicle looked at by multiple dealers the noises kept happening. The technicians here found the problem and solved it. Highly recommen After having my vehicle looked at by multiple dealers the noises kept happening. The technicians here found the problem and solved it. Highly recommend this place. More

Recalls and oil change This visit was initiated by a call I received regarding two recalls for my 2019 Enclave. I have had nothing but positive experiences at this dealersh This visit was initiated by a call I received regarding two recalls for my 2019 Enclave. I have had nothing but positive experiences at this dealership in both service and sales. But this visit was a first for me here...poor communication regarding what time of day I needed to arrive to get a loaner car. Thankfully it was taken care of, but I felt bad and there appeared to be some personnel issues amongst the service advisors as well. You could tell they were not happy, but that should never be seen by a customer. My advisor (Brian) was busy with me when another advisor, Tony, told him to take a call. Brian stated (in a not so professional way) to take a message since he was busy with me. Tony, as far as I could tell, did not help the caller on hold. A porter was paged to get my loaner, but never showed up so Brian took initiative to get the car himself. While Brian was gone, Tony told another service personnel (who I believe was a supervisor), that Brian was not answering a call. Basically ratting him out rather than taking initiative to help instead. Pretty poor display of helpfulness by Tony. I proceeded to advise Brian that he was paged and there was an irate customer on the phone waiting for him since there was no way he could have heard the intercom page while driving inside my loaner car. I offered to wait so he could take the call out of courtesy. Car was supposed to be ready the next day and I hadn't heard anything by 4:30. I texted the advisor at the number he provided me and he proceeding to tell me he "thinks" it is done but he had left work for the day and wasn't sure. Not wanting to waste time driving all the way there in rush hour traffic only to find out ot was not ready, I then called the service department and they initially couldn't find any paperwork for me, but again said it "should" be done. Fortunately, when I arrived at the dealer my car was ready. Like I said, I have always had great experiences with the same service advisor and service dept in general. Something on this last trip was certainly off. I hope my future visits go more smoothly. More

Professional car care Paul listened to my concerns and provided me with options. The repairs were completed and my car was ready for pickup when he said it was. Paul listened to my concerns and provided me with options. The repairs were completed and my car was ready for pickup when he said it was. More

Great friendly service Always have gone here for service ever since I bought my car there! Great friendly service would recommend to anyone always will go here for service! Always have gone here for service ever since I bought my car there! Great friendly service would recommend to anyone always will go here for service! More