Ettleson Buick GMC

Great Service Randy Cronin had me in and out in less than 90 minutes. I appreciate the fact that Randy did not try to sell me services that I didn't need. That has Randy Cronin had me in and out in less than 90 minutes. I appreciate the fact that Randy did not try to sell me services that I didn't need. That has been my unfortunate experience with other dealers in the past. Ettleson has been my choice for servicing my present Cadillac and 2 other Cadillacs in the past 12 years. I am very pleased with their service. More

Poorly treated and forgotten in a few days, poor listening In 1 week after being diagnosed with a problem I was forgotten completely. When I came in for the work I was insulted, no one listened to what I ask In 1 week after being diagnosed with a problem I was forgotten completely. When I came in for the work I was insulted, no one listened to what I asked for. Left glue all over, messy job. More

Highly disappointed 😞 I highly recommend that you avoid this place because they are lie and deceived me in buying a car that had oil leak. Please don't do business with the I highly recommend that you avoid this place because they are lie and deceived me in buying a car that had oil leak. Please don't do business with them. It is the greatest mistake I have ever made in my life. More

Service great, cost excisive. Service was quick, able to complete job ahead of estimate. Cost to change 2 headlights ridiculous. Parts in range, labor out of sight but when have to Service was quick, able to complete job ahead of estimate. Cost to change 2 headlights ridiculous. Parts in range, labor out of sight but when have to remove the bumper to replace headlights makes one wonder about design. More

I trust Ettleson I go out of my way to use Ettlesons for my service needs. I always recommend them. I have tried other dealerships & had good reasons not to go back— I go out of my way to use Ettlesons for my service needs. I always recommend them. I have tried other dealerships & had good reasons not to go back—felt I couldn’t trust them. Was glad to find Ettlesons. More

Ettleson Service I receive excellent customer service at Ettleson. Brian does a great job and I am pleased with Ettleson. I never have to wait long and the employees I receive excellent customer service at Ettleson. Brian does a great job and I am pleased with Ettleson. I never have to wait long and the employees are friendly and courteous. More

1.5 hr became 3 for service Friendly service, but was told it would be 1.5 hr. I had to chase down a rep for an update. I left after 3 hr and still have to come back bc the part Friendly service, but was told it would be 1.5 hr. I had to chase down a rep for an update. I left after 3 hr and still have to come back bc the part they ordered was the wrong color. Replacing one panel will take 3 visits. More

Worst customer service ever!!! I arrived at the dealership already knowing the numbers for the vehicle I was buying. All this was negotiated before I arrived as well as the trade in I arrived at the dealership already knowing the numbers for the vehicle I was buying. All this was negotiated before I arrived as well as the trade in value for my vehicle. I was the only person in the dealership as I came at noon during the week but still had to wait three hours to get into the finance office. It’s sad that so many employees there saw me for such a long time and were telling me that the finance manager doing my paperwork is the worst at his job and that’s why I have been waiting so long. After buying my vehicle, I made four attempts to contact my sales person and never received a callback. It took three more times of calling to receive a call back from the finance department. My vehicle was registered with the wrong plates. My certified vehicle came with only one key. It is missing the headphones for the DVD system. It is also missing the remote control for the DVD system. I have three kids and the DVD system is a must so after a while I had to buy them myself just so we can use the dam thing. Key and fob cost me $300 alone. Headphones were $125 and remote was $100. My payoff was sent in wrong and I owe $165. This is a total of $690. So much for a good deal. My so-called ten-day pay off took four weeks. Therefore the pay off is wrong and I still have a balance. When I told the finance manager about the issues with the key and the DVD system he advised me that he spoke to the salesman and I will be taken care of. It has been six weeks and I still haven’t heard from anybody. I was also told they couldn’t give me any more money for my trade-in because it could not be certified. I traded in a 2017 Tahoe with only 17,000 miles and it is now on your website as a certified vehicle. Lies after lies after lies! More

Great and dependable service Always a great experience from the service team. Randy and Pete go beyond in providing service of the highest and most professional manner. Defini Always a great experience from the service team. Randy and Pete go beyond in providing service of the highest and most professional manner. Definitely a customer for life ????????🌟 More

Great service My overall experience was great. I was greeted by Randy C as soon as I pulled into service. He wrote my service order, got my truck in and serviced wi My overall experience was great. I was greeted by Randy C as soon as I pulled into service. He wrote my service order, got my truck in and serviced with no problems. My truck was returned clean and my seat and steering wheel WAS NOT MOVED. I felt my business was appreciated... Thank you Randy for the great experience.., More