Ettleson Buick GMC - Service Center

Power Steering Failure I have a 2015 Buick lacrosse and I Purchased it in November 29, 2014. On December 23, 2018 my power steering failed and I was 24 days out of the facto I have a 2015 Buick lacrosse and I Purchased it in November 29, 2014. On December 23, 2018 my power steering failed and I was 24 days out of the factory bumper to bumper warranty, but I had purchased an extended warranty when I purchased my car. The warranty did not provide an up-to-date loaner as they usually do and they wanted to give me an aftermarket part, but my service writer fought with the warranty company and got the GM part and the Manager of the service department gave me a 2019 Buick encore as a loaner, instead of the 2015 Verano that had over 66,000 mile on the odometer. I was livid at first, but it all worked out in my favor and I only paid a $100 deductible. .i appreciate my service writer. He kept me informed every step of the way. More

Nice, welcoming, and quick Its plane and simple. I walked in to get my recall taken care of. They immediately created me and welcomed me on the spot and offering help. Then the Its plane and simple. I walked in to get my recall taken care of. They immediately created me and welcomed me on the spot and offering help. Then the recall was expected to take two hours, they got it done and ready in 45 mins. Absolutely great and ideal. Would recommended to other people in a heartbeat. More

Oil change Paul Klupshab once again did a tremendous job of providing the best of customer service that Ettleson can offer. He is to be commended for guiding his Paul Klupshab once again did a tremendous job of providing the best of customer service that Ettleson can offer. He is to be commended for guiding his customers to keep their vehicles in tip-top shape. Paul is personable and maintains a professional image at all times. It is a pleasure to come to Ettleson Cadillac Service Department for automotive needs because of fine individuals such as Paul Klupshab. Thank you, Paul. More

Great servicd Great service great communication kept me up to date and informed of charges quick turn around time and was a hard to diagnosis Very happy Great service great communication kept me up to date and informed of charges quick turn around time and was a hard to diagnosis Very happy More

Service excellence I have been dealing with Ettleson since shortly after I purchased my car in 2007. It was a Pontiac and the dealership closed before my first car check I have been dealing with Ettleson since shortly after I purchased my car in 2007. It was a Pontiac and the dealership closed before my first car checkup. I went to Ettleson and have been a satisfied customer ever since. Need I say more! More

My Buick enclave The service department was very nice and helpful. They did a full diagnostic test to my 2012 buick enclave, found issues,fixed them. Now i don't have The service department was very nice and helpful. They did a full diagnostic test to my 2012 buick enclave, found issues,fixed them. Now i don't have to worry about my engine giving me problems. More

Great service..parts supply is slow Staff has been very helpful and supportive. They seem to go out of their way to be accomitating. Response to my question regarding progress on service Staff has been very helpful and supportive. They seem to go out of their way to be accomitating. Response to my question regarding progress on service has been quick. More

My car was repaired. Brian Greene was very friendly and made sure I understood everything. When I made the appointment with him he was very accomodating. He had a loaner c Brian Greene was very friendly and made sure I understood everything. When I made the appointment with him he was very accomodating. He had a loaner car for even before I got there. More

Great Customer Focus Got me in early. Constant communication. My truck was need to be kept overnight so they scheduled me to be picked up at work and a loaner ready for me Got me in early. Constant communication. My truck was need to be kept overnight so they scheduled me to be picked up at work and a loaner ready for me. The less stress on me as possible considering I needed immediate service on vehicle. More

Service Went in for service-flat tire and they made sure everything was fixed properly. Thanks to everyone for being friendly and courteous-appreciate the hel Went in for service-flat tire and they made sure everything was fixed properly. Thanks to everyone for being friendly and courteous-appreciate the help. More