Euro Motorcars Germantown - Service Center

don't bring your car for service. they will break something and make you pay for it. also, when you buying make sure your interest rate is accurate. these people will take your money one way or anoth something and make you pay for it. also, when you buying make sure your interest rate is accurate. these people will take your money one way or another. More

Service Manager Charles is professional and very helpfull explaining the work done. Also, Rick Richards follows with customer to make sure work done is satisfactory. explaining the work done. Also, Rick Richards follows with customer to make sure work done is satisfactory. More

I have been a Mercedes owner since 2004. I have always used Germantown Euromotorcars for service both under warranty and out of warranty. They have consistently done a good job on the car, priced the ser used Germantown Euromotorcars for service both under warranty and out of warranty. They have consistently done a good job on the car, priced the service well, and most of all, served me as a valued customer. They give me a mercedes loaner, they wash my car inside and out, they are on time, and the place is clean. I also recommend Dave Hutchison as a service manager. He is friendly, straighforward, honest and easy to talk with. Highly reccommend Dave.... More

I needed to bring my recently purchased Mercedes to a shop for a MD safety inspection. I was a little apprehensive of taking the car to a dealer given that the cost can be higher that an independent ser shop for a MD safety inspection. I was a little apprehensive of taking the car to a dealer given that the cost can be higher that an independent service shop. However, I did a little shopping around by phone and found that their cost is in line with others around. I decided to try this dealer out and see how the overall experience would go. To say that I was pleasantly surprised is an understatement. The service department and Dave in particular were amazing. They should be a model for an industry that is plagued by shoddy work and missed expectations. I don't know about the car buying experience with this store, but I will say that the next time I need any service done on my Mercedes, I will be calling these guys first. Some of the things that stood out for me were: ease of dropping off my car and getting checked in, speed in getting a loaner car (Enterprise desk is right next to the service desk), call-back time (about 2 hours) to discuss what needed to be done to the car, meeting their stated repair time, receiving a call and an email stating the car was ready (invoice was attached to the email), quality of the work, washing the car, the comfortable waiting area, and coffee! Thank you Euromotorcars of Germantown! More

I have worked with Rob Fetterolf for the service and repair of my vehicle. He has alwyas been couteous, informative, and responsive. Having dealt with several service providers over the years, I can s repair of my vehicle. He has alwyas been couteous, informative, and responsive. Having dealt with several service providers over the years, I can say, without hesitation, that Euromotorcars Germantown is the best and that Rob has been the most helpful of any of the people I have dealt with. Even if the cost is not the lowest around, it is worth it. Shopping price makes no sence given the high quality of service. More

I have a bill for almost $2,350.00 & my car is still not fixed!! My windows go down when I lock my car. My truck I am going some place to get that fixed! at a much cheaper price. Because I have a Merced not fixed!! My windows go down when I lock my car. My truck I am going some place to get that fixed! at a much cheaper price. Because I have a Mercedes I am not rich!! It was a gift. My side mirror is not secured! I can go on & on. I deserve a credit on my bill & I'm not alone on this thought. I went to Euro in Germantown because I was treated very well before but enough is enough!!! I think you need to check out your mechanics, make sure they know what they are doing. It was not Rob Fetterolf fault! Thank you, Chris Kline P.S I do not want to check that I accept the terms but I have NO CHOICE!! More

Mr. Winfield is an outstanding service provider. Even though I started coming to the dealership with a used Mercedes under warranty, Mr. Winfield has always made me feel like his most important customer. though I started coming to the dealership with a used Mercedes under warranty, Mr. Winfield has always made me feel like his most important customer. I have often heard people say they would stay away from dealerships for service due to higher costs. My experience at EuroMotorcars Germantown has been exceptional, and well worth the investment for excellent service and support. More

I really am happy with everything about EuroMotorcars Germantown. Rob, is very knowledgable, personable and very friendly.I have NEVER received so many smiling faces which is a result of a warm welcomin Germantown. Rob, is very knowledgable, personable and very friendly.I have NEVER received so many smiling faces which is a result of a warm welcoming right from the start. I love this dealer and the the professionalism received upon my every arrival. More

I would like to express my appreciation for ROB I would like to express my appreciation for ROB who has taken care of my small and larger concerns/problems - these have ranged f I would like to express my appreciation for ROB who has taken care of my small and larger concerns/problems - these have ranged from my Disk Magazine working only sometimes - to problems with the Rear-Lift Trunk Door of my ML-320 which after a bad repair by another Dealer was defective - Rob advised what to do to me and offered to tell the Parts Numbers to the guys in other shop ( which has already been paid by the Insurance = GEICO) Thanks a lot Albert More

Their extended warranty is so full of holes you could drive a Mercedes Bus through it. The claimed that something that clearly should be covered was not explicitly included (nor was it explicitly exclude drive a Mercedes Bus through it. The claimed that something that clearly should be covered was not explicitly included (nor was it explicitly excluded) and wanted $900 for a simple job More