In my 70 years, I have purchased a LOT of new and used vehicles. To say that I might be jaded toward car salesmen is perhaps an understatement. Many of these transactions have been frustrating, aggravating and a waste of my limited time. The salesmen have been ill-informed, pushy, rude, condescending and dishonest…at best.
I drove from Farmington MO to Evansville Hyundai to purchase a low mileage like new 2015 Genesis Coupe with heightened apprehensions that this would be yet another exercise in futility and frustration. Much like heading to the dentist knowing that a root canal awaits you.
However, my meeting with John Allen was a refreshing, productive and enjoyable change of pace. John was direct, candid, and professional the entire time. He answered my questions to the best of his ability and when he did not know the answer he did not attempt to mislead me with his “best guess”. Instead, he told me he didn’t know if the dealership had the maintenance records I had asked for and went to see if he could locate them. How refreshing and unexpected…to hear a truthful response from a car salesman. I began to realize…this is not your typical car salesman or car dealership.
John was mindful of our time yet was anxious to address any questions or concerns that I had. He escorted me to the car and allowed me to inspect every area that I had on my checklist. He remained patient while I continued to inspect and at no time did he intervene to offer a laundry list of selling points. There was no sales pitch and he did what I appreciate best about an excellent salesman. He allowed the product to sell itself.
When I was satisfied that this Genesis Coupe met my needs in every respect, we then began the negotiation process over price. That portion of a sale that is so often contentious…went surprisingly smooth. I made my case as to the value I perceived in the car and John made his case as to what flexibility there might be… and in a matter of minutes, we had come to a clear agreement. There was no argument… no gnashing of teeth, no cat and mouse antics. We had a sale. When it was over I think we both felt it was a win/win for both parties and that we left with mutual respect for each other.
What I do know is that if I have the need for another Hyundai…I have no reservations about driving another 192 miles each way to purchase another car from John.
This was the most enjoyable and satisfying vehicle purchase I have ever made. Bar none. Even my wife commented when we drove back to pick up the car that “John really seems to be a nice man. I like him…”
I could not agree more…
Kerry & Kathy Owen