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Everett Chevrolet Buick GMC Cadillac
Hickory, NC
935 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 935 reviews
May 01, 2025
Recent service of issue where emission and other alerts, including speed limit, generated while normal driving. Three separate occurrences where I was able to turn truck off then on and the alerts cleared a including speed limit, generated while normal driving. Three separate occurrences where I was able to turn truck off then on and the alerts cleared and performance returned to normal. Everett replaced a fuel injector to resolve the issue, based on alarm code. This repair had taken an unexpected 3 days and was not communicated well. I had to call at the end of the second day to gain an update. I picked up the truck on 4/25/2025. On 4/28/2025 we headed out on an RV trip that had been planned for many months. 50 miles from home the truck made a significant “explosion like sound” under the hood. We pulled over and made a call to Everett. The initial responses from the service department were terrible, like “we can schedule a time for you to bring in” to “all managers are currently in a meeting” and then getting pushed to a “scheduling manager”. During this xx I opened the hood and found a large hose loose on top the engine. I finally got a technician to talk to after a lot of pressing. He was very helpful and guided me to reconnecting the charge cooling air hose. This was obviously not tightened correctly during the injector repair. Unfortunately when this hose let loose and the truck lost turbo charger pressure. When started back up the truck generated emissions and other alarms. These alarms immediately speed “power limited” the truck. I had to limp back to the nearest dealer, McNeil Chevrolet. Diagnostic at McNeil pointed to a failed emissions filter. Parts had to be ordered and repair date still unknown. So I have plenty of time to leave this lengthy review as we sit in our RV and wait another repair. Final repair of the original issue…who knows. I do know that this current repair was caused by the loose hose from the last “repair”, as the truck was running smooth until that hose let go. I certainly expect higher quality from GM and its dealers. I did not connect with a real manager so just adding a name below so that I can submit my review. More
by Blake
Employees Worked With
Tommy Gossett
April 21, 2025
Omar was extremely helpful ! The staff was extremely knowledgeable. I never received any pressure, just information and space to make my choice. I will absolutely be back to see The staff was extremely knowledgeable. I never received any pressure, just information and space to make my choice. I will absolutely be back to see Omar and Everett in the future. More
by MBeck
Employees Worked With
Omar
April 16, 2025
Sherman was fantastic. Very helpful at every step in my purchase. Bought my Cadillac from him too and had the same experience. Will refer family members and friends. Very helpful at every step in my purchase. Bought my Cadillac from him too and had the same experience. Will refer family members and friends. More
by alidoc2897
Employees Worked With
Sherman Powell
March 08, 2025
The only problem I had was, they were supposed to line up my truck. When I drove away my truck was pulling to the left and the steering wheel was crooked. I have to bring it back so they could correct the is my truck. When I drove away my truck was pulling to the left and the steering wheel was crooked. I have to bring it back so they could correct the issue. It took over an hour to solve the problem. Not a happy camper. However the service attendant was very helpful. More
by Wilmer
Employees Worked With
Jacob Brown
February 18, 2025
We bought an XT6 from Rusty and the whole experience was quick and pleasant. The Everett team helped us find the perfect car for our needs at a good price. We're very satisfied with the experience we had. quick and pleasant. The Everett team helped us find the perfect car for our needs at a good price. We're very satisfied with the experience we had. More
by rhoyle71
Employees Worked With
Rusty Lutz
December 05, 2024
Took my vehicle for a RECALL and the MPVI. I received a video from the Lever I Tech that he was recommending a Brake Fluid Flush, a Fuel System Flush, and a Transmission Filter Change ( my ve I received a video from the Lever I Tech that he was recommending a Brake Fluid Flush, a Fuel System Flush, and a Transmission Filter Change ( my vehicle does not have a transmission filter). I called the Service Adviser and told him what had been recommended and asked what each service cost would be. He gave me a quote of $754.87. When I came to get the vehicle after the recommended service was completed, I was charged $853.58. I have no way to rate the "speed of service" or "quality of work performed" so I rate it as average. Since I live 25 miles from the Dealer there is no "shuttle service" so I have to have someone pick me up and then return me since I did not want to sit at the Dealer over 8 hours. More
by Tom
Employees Worked With
J T
December 02, 2024
Fast courteous service my advisor Samantha knows her stuff always look forward to seeing her they take good care of my truck 150k mi runs like new stuff always look forward to seeing her they take good care of my truck 150k mi runs like new More
by wisect222
Employees Worked With
Samantha Valincourt
November 25, 2024
My first visit to the service department for software update and tire check. Very friendly receptionist, scheduler and immediate check in. Really appreciate Jacob's help, clear answers to my questions an update and tire check. Very friendly receptionist, scheduler and immediate check in. Really appreciate Jacob's help, clear answers to my questions and excellent service. More
by clarkbertie
Employees Worked With
Jacob Brown
