With great deliberation, I have given the best rating that I can. I am upfront and a honest person. I would hate if someone went through a situation as we did. If it wasn't for the friendliness and apologies of the employees, the rating would be very poor. My husband (who is a disabled veteran) and I were very disappointed in how Everett Chevrolet treated us. We came to Everett (out of our county) because we bought from them in the past and was well treated. This go around, hurt our feelings, pride, and trust.
My husband and I were interested in getting a Chevy Truck, new or used. He needed a new truck for his back and knee. We had a trade in. Every vehicle we looked at was out of our price range or just sold. We told them exactly what we were wanting, upfront and we needed to leave at a pacific time to pick our daughter up from work. If they didn't have it, they should have suggested us come back in a few months or go somewhere else. After being in the office over four hours, it was getting dark and started raining. Well, the team suggested they could get us in a Dodge Ram. Oh, the inside was nice. The truck was black. That's what they thought. We were exhausted and wanted to leave. They assured us this vehicle meet our expectations. This was on a Saturday. The next day, we noticed the truck was a dark green and had circle paint marks on the sides and was not the engine size we asked for. On Monday, my husband had it detailed, $200 out of our pocket. Then, one issue after another. I told my husband if he didn't want to keep it, we would take it back (20 day grace period). It had only been a couple of days.
All that happened was a bunch of phone tag. We felt lied to and no one wanted to make it right. Husband took the Ram to a Dodge dealership and the wouldn't even touch the truck, even with a warranty. Said it shouldn't have been sold until it was fixed and the truck had been colored several times, and wrecked. This wasn't in the CarFax. They did fix a few of the recalls on it to make it safer to drive. Husband took the truck to several car shops for an estimated on a new paint job. No shop wanted to paint this truck. They were in accord. They don't know what type(s) of mess they would encounter. And if they did repaint it, the truck would have to be stripped because there were so many colors already on the truck. It was going to cost in the upper 6 thousands. I emailed Dave Everett letting him know what was going on. Heard not a word.
After emailing Everett's customer service and threating to bring a news crew and our lawyer, they asked us back down to look at a Chevy Truck that meet our expectations. But when we got there, they had another Ram to show us. We asked about the Chevy. They said it was way out of our price range of what we were looking for. There went the trust, again. We did not trade. They asked us to wait a few days till they could find us something. I just wanted to leave anyhow. Thinking of the gas and time we wasted.
The next morning, I got on their website and found a truck in minutes. If they knew what was on their own lot, they would be better sales people. I understand they need to make a living too, but sorry. I once again emailed the owner, Dave Everett. Guessed he had them hold the truck till we could get back to Hickory.
When we arrived, I could tell the whole team worked to get us in this truck before we got there. Everyone was waiting, shaking hands with smiles. I felt like they just wanted to get rid of us. I even asked to see Mr. Everett several times. I always got a busy man's excuse. If that was my disappointed customer, I would want to be there to make sure everything went smoothly and they left happy. All I kept hearing was: "If I do this for you, will you give us a good review." "Thanks for letting us make this right." "I'm glad we can resolve this matter to a mutual satisfaction." These sentences gave me the feeling that someone was going to get fired, demoted, or worse. But yet, where was Mr. Everett. I asked to see him again, and he's a busy man. I wanted to ask him why one bank would want a thousand dollars down in good faith for a vehicle less than what we have now when another bank didn't want a penny down for a truck that cost way more than the trade in that we paid a thousand down on? Dillan said it was just the bank, but somehow I feel like someone just pocketed that money.
We should seriously be thanked and given reimbursements for all that time, millage, phone calls,
and meals we had to buy out all those days we went out of our way to get prices for the Ram and help you do your job.
Review Guidelines: I liked that people are friendly even when they are treating you poorly.
I like how many new cars there were available. The inside looked clean, but I sat and watched the two ladies cleaning. One mopped, the other dried half of what she mopped. Better be glad no one fell on wet floor. I did see some people sliding on it. I did not like the cleaning crew. I did not like being felt made a fool of. There is a lot that this staff needs to learn about other emotions, not just making a sale go through. I did not like being treated good just on your behalf. I did not like tracking my own vehicle down. I did not like feeling like I was the bad person. I did not like not getting to meet Dave Everett. I did not like being rushed to make rash decisions, even though the staff did it so friendly. I did like getting into a truck that will help my husband's health, even though I had to find it. I did not like making unnecessary trips. I did like how quickly customer service responds. I do not like liars, cheater, and thieves. Therefore, I do not like being treated as such either. I do not like polite after a bad experience. The best experience should be given the moment a customer walks through your door. We do like our bank lender, Truliant Federal Credit Union. They are very excellent people. I do not like that I will not shop with you ever again.
Disappointed Returning Customer,