Everett Chevrolet Buick GMC Cadillac

2 purchases The first purchase was great. The second purchase for my daughter was terrible. The salesperson (Jon Spears) and the finance department were wonderful The first purchase was great. The second purchase for my daughter was terrible. The salesperson (Jon Spears) and the finance department were wonderful on both purchases. However the sales desk manager who I talked to was terrible on the second purchase. He did not listen to what I said. I was a F&I manager and director for 12 years in the auto industry and I wanted to get a Equinox for my daughter with payments at $450. I came early to start the process because I new my daughter was buried and we had to work on finance rates and terms. I told the sales desk manager that if the vehicle she picked out was not at the payment range we would switch her to one that would work. It's easier to show someone which vehicles are in the payment range than to just throw someone in the box "to see what happens". The finance department did not make any rate only a flat rate and my daughter had the supplier discount, so no money there for the dealer. There was also no room to move on her trade so once again money to made. I do not have a problem if the F&I department makes a point or 2. I also don't mind if the front end makes a couple hundred on the trade since we buy our vehicles at the supplier discount. I do mind when I waste my time, the saleapersons and finances time. This could have been an enjoyable purchase for my daughter but it was not. We still purchased the Equinox only because of the sales person (he actually demo'd the vehicle), and the finance managers hard work. More

Unbelievable perfect! My husband hates dealerships ( we had a bad experience at one last week close to our location) . A friend had recommended Tom Bush....a salesman in Hi My husband hates dealerships ( we had a bad experience at one last week close to our location) . A friend had recommended Tom Bush....a salesman in Hickory and I had been e-mailing him . Tom really listen to what was important to both of us (completely two different things). He found a SUV which made both of us happy. My husband agreed to drive one and a half hours to Hickory! From the time we walked in it felt good! Everyone was great! My husband didn't feel like he was at a dealership! LOL It was fun....Tom Bush was the best and the finance manager Jamie Wilson was great to work with too. They even had someone to help set up communication and I might say very patient with our lack of technology ! We were very Happy with our SUV that we drove home!! Thanks Tom Bush! We will be back and will send our friends! More

Used car purchase I just purchased a 2012 Jeep Grand Cherokee and I was very pleased with everyone who helped me. Everyone went out of their way to make this a pleasa I just purchased a 2012 Jeep Grand Cherokee and I was very pleased with everyone who helped me. Everyone went out of their way to make this a pleasant experience. More

If you're looking for excellent customer service- If you are looking for excellent customer service you need to have an Everett experience! From walking in the door, to looking/driving vehicles to th If you are looking for excellent customer service you need to have an Everett experience! From walking in the door, to looking/driving vehicles to the finance department to the service department you are #1!! The Dealership is exceptionally clean, organized and smiling faces wherever you turn. I've never had such a wonderful experience buying a vehicle. Our team members included Dennis Spencer, Corey Brown, Tommy Gossett and Justin Phillips-my hat off to these folks! I recommend them without reservation!!! I love my Denahli More

Excellent Service ! Best car buying experience ! Best car buying experience I have ever had in over 40 years of car purchases. Everyone was very friendly, helpful and Dennis Spencer was wonderful. My Best car buying experience I have ever had in over 40 years of car purchases. Everyone was very friendly, helpful and Dennis Spencer was wonderful. My friend recommended him because she had purchased a vehicle from him in 2010. I love my new ride and was very pleased with my overall experience. Excellent Service ! More

Wish list fullfilled- Perfect 10 I had been shopping vehicles in lots and on-line for four-weeks, looking for just the right vehicle, with a short but unusual wish list. Memorial Day I had been shopping vehicles in lots and on-line for four-weeks, looking for just the right vehicle, with a short but unusual wish list. Memorial Day, I met with Ramiro Garcia at the lot in Hickory and we searched the available inventory, test driving a couple of vehicles until the perfect "10" was identified. Garcia's knowledge of the vehicles and willingness to stick to the search provided the means. The purchase experience was smooth and convenient and the dealership was overly considerate of the problems related to delivery of the trade-in and purchasing materials, made the situation as easy as possible. I never expected the vehicle to be re-cleaned and maintenance rechecked before it was released. The purchase price for the vehicle was below that suggested by on-line resources and the trade-in value was more than fair. The vehicle was sold at a great special sale price. Way to go Ramiro Garcia and Everett Chevrolet for a great purchase experience. More

Awesome They were very helpful, asked questions about what we wanted and needed and helped get us the car we wanted. I would highly recommend this dealership They were very helpful, asked questions about what we wanted and needed and helped get us the car we wanted. I would highly recommend this dealership to anyone looking for friendly helpful service!!! More

World Class Buying Experience Yesterday my wife and I stopped into Everett Chevrolet Buick GMC Cadillac with the intent of beginning our shopping process for a small SUV or Crossov Yesterday my wife and I stopped into Everett Chevrolet Buick GMC Cadillac with the intent of beginning our shopping process for a small SUV or Crossover vehicle. We had narrowed our search to a few vehicles and the Chevrolet Equinox, Chevrolet Trax, Buick Encore, and Ford Escape were among them. We were met at the showroom entrance by Ramiro Garcia who immediately made us feel at home by introducing himself and getting to know us as residents of the area rather than as prospective buyers. We shared our story with him only to discover that he relocated to the Hickory, NC area from the same general area from which we had come here. After getting to know us and our automotive needs he introduced us the Everett dealership by touring us throughout the grounds and showing us the wonderfully large selection of SUV's and Crossovers they had in stock. His no-pressure style enabled us to openly discuss what we liked and didn't like about each vehicle we sat in and walked around. When we had narrowed our selection to a couple vehicles Ramiro prepared them for test driving, and as soon as we took out the Buick Encore we fell in love with its styling, quality, and ride. Usually, this is where the car buying experience becomes difficult as there seems to be a never-ending process of price negotiating and explanations about how the dealership is working on low margins and tight budgets. To our surprise Ramiro presented us Everett's first proposal and then listened to our counter offer. With little more than a fifteen minute exchange we had agreed on terms and were on our way to driving off the property with a new Encore. Although we had really just begun the car shopping process and were open to visiting several dealerships to determine the vehicle and professionals that best fit our needs, once we met Ramiro and all the wonderful people at Everett we knew we needn't look any further. We truly had a world class buying experience at Everett Chevrolet Buick GMC Cadillac. I recommend to you the Everett Team and especially Ramiro Garcia. More

Customer It's been great meeting with Brent clerk he is good sales man he understand how to roll the business nice job no#1satisfaction Thanks See you at ne It's been great meeting with Brent clerk he is good sales man he understand how to roll the business nice job no#1satisfaction Thanks See you at next purchase Peter patel More

Stress Free Experience We recently bought our new Buick from Everett in Hickory. From the moment we drove on the lot, it was a pleasant experience. Everyone was very court We recently bought our new Buick from Everett in Hickory. From the moment we drove on the lot, it was a pleasant experience. Everyone was very courteous! Our sales person, John Froedge was professional and extremely helpful and patient. John made sure we that all of our questions were answered and found the car that had the options that we wanted. Go see John! The sales manager, Brent and the fiance person, Justin were all very professional. Overall it was a great experience in what is typically a stressful time for us. More