Everett Chevrolet Buick GMC Cadillac - Service Center

I took my 2010 Chevrolet Malibu to Everett Chevrolet for service because I couldn't hear my hands free calling. I was told that my door speakers were bad. I have a bumper to bumper warranty but I was told i service because I couldn't hear my hands free calling. I was told that my door speakers were bad. I have a bumper to bumper warranty but I was told it didn't cover speakers or the labor to install them. When I bought the car from Everett I was told the bumper to bumper warranty covered everything but things that were expected to wear out like tires and wiper blades, etc. They said I would have to pay $190 for the two speakers and labor to install them. I then took my car to another Chevrolet Dealership in Newton NC and they showed me in my warranty book that my speakers were covered. They had the speakers ordered and installed them the very next day, I didn't have to pay a penny. This makes me wonder if Everett was gonna charge me for the service and then charge it to my warranty also. My family and I have bought many cars from Everett Chevrolet over the years, but we don't ever plan to buy from them ever again. I would rather pay more for a car then give them another sale. More

Tamra was great ! Very personable. She advised me regarding the oil change/tire rotation/27 point inspection special. I had originally scheduled a repair appointment for a recall on my GMC Acadia. De regarding the oil change/tire rotation/27 point inspection special. I had originally scheduled a repair appointment for a recall on my GMC Acadia. Decided to also have the additional service performed while I was there. Work was completed in less than one hour. Customer waiting area was spotless. Magazines ,newspapers, and TV were available as well as free Starbucks coffe and popcorn. More

Since I have moved here I have been using Everett for my GMC service. They are closeby, friendly, reasonable and I never have trouble getting a convenient appt...and I trust them. I love getting reminder ca GMC service. They are closeby, friendly, reasonable and I never have trouble getting a convenient appt...and I trust them. I love getting reminder calls from their girls -they do a great job keeping me updated. But there is one thing that is overlooked. LOU. I think Lou needs alittle appreciation for all the hard work and dedication he puts into driving your customers around and back and forth from the dealership. No matter if its raining or snowing, Lou gets customers where they need to be in a timely friendly fashion. I just think Lou needed a shout out! :) More

Mr.Everett and Jeff Phillips make sure their customers are taken care of. They are the best and have the best staff possible. Thank you all. are taken care of. They are the best and have the best staff possible. Thank you all. More

We visited Everett Chevrolet to have some work done on our Cadillac. We had been looking for an inexpensive vehicle for our son as a first car but didn't expect to find anything in our price range at a d our Cadillac. We had been looking for an inexpensive vehicle for our son as a first car but didn't expect to find anything in our price range at a dealership. Imagine our surprise when we not only found a car in our price range but left with a 2002 Cadillac Deville! Fantastic car. Very clean and in excellent condition. I don't think we would have done it without Lynne's help though. Great person to work with. Very knowledgeable about her inventory and extremely helpful. She will definitely be our contact when we are in the market for another car. Thanks Lynne!!! More

My service visit was in January 2011, but having just discovered this site, I wanted to write a review, just to recognize what stellar service I received at Everett. I'm not here to denigrate other dea discovered this site, I wanted to write a review, just to recognize what stellar service I received at Everett. I'm not here to denigrate other dealerships, but it's part of the story. In August 2010, the BCM (Body Control Module) on my sister's 2001 Saturn LS200 failed, rendering the airbags, park/shift solenoid, and myriad other electric functions inactive. This car is nothing to look at, but the Ecotec motor runs sweetly, it gets good MPG, and it has low mileage, so it was well worth having the BCM replaced correctly. Having been in auto parts previously, I knew that the BCM wasn't commonly offered in the aftermarket, and also knew that it was not worth trying a salvage unit. I removed the gauge cluster, radio, HVAC control and center console to check for any wiring shorts or burned-out grounds. Not finding any wiring problems, I ordered the part through my local dealer and showed up early on a Monday morning for its installation/programming. I already had removed the glovebox and old BCM to save that much time(labor). The programming of the new BCM corrected most of the issues, but the service tech failed to sync the new unit with the SDM (Sensor Deployment Module), meaning that the airbags weren't functional. (This also meant that the odometer wasn't reset correctly, and the remote keyfobs weren't working.) This was about the time that the service managers began acting like the Saturn was some unknown foreign car for which they needed special service equipment. The Saturn LS was a clone of the Malibu/Cutlass/Vectra, built in Delaware, so I wasn't buying that. The car had to get back to Raleigh, so I accepted their suggestion that any GM dealership down there would try the replacement again. My sister took the car to a large dealership in Cary, who agreed to replace the BCM and reprogram it under warranty, but they needed my local dealer to cover the labor...guess what; no reply from the local dealer. So, in January I had the car again to try to address the issue. The local dealer had the car for nearly 3 weeks, and finally, after several *rude* interactions, (the service manager was actually RUDE to my 80-year-old mother, who has bought so many cars there over the years) the service manager conceded that his department could not fix the car. Every excuse in the book. They did order a new BCM, and that's when I booked an appointment at Everett. First of all, there were several signs welcoming Saturn owners to the garage. I was immediately greeted by a service writer (can't remember the name) who welcomed me and listened to the list of symptoms and attempted repairs. I was surprised that he listened so well, because then he passed my case to service writer Jonathan. Not that it mattered, because Jonathan listened to the whole story all over again both from the first service writer and from me. When I diagnose/maintain/repair any vehicle for a friend or family member, I am always sure to *explain* what I am doing and why, whether or not it makes a difference. Most garages or service departments seem to try to obscure what they are doing. Jonathan clearly explained that he understood the situation completely, and clearly described what the technician would do. Newly reassured, I retired to the wi-fi enabled lounge, and hoped this guy knew what he was talking about. After about 1 1/2 hours, the car was ready. I asked Jonathan if this had been anything difficult, and he said it was a little bit tricky to reprogram the BCM, but you just had to do it right. Every one of the failed functions on the Saturn was restored. I left the Everett parking lot feeling absolutely jubilant, finally, after a 6-month hassle, able to text my sister that her car was fixed. It was such a pleasure to walk into the local dealer, hand in the mal-programmed BCM, and tell him that Everett had fixed it, and with *great* customer service. Would you believe that he replied "That's great, and they're not too far away." ?!! I am a die-hard GM fanatic, and wish that every dealership offered the polite, intelligent service department like you do. I will gladly travel the 40 miles, bypassing 2 other dealers, the next time I need factory service. Keep it up, and step it up...There's Yukon, Envoy, Impala, Suburban, Silverado, Vue, Sierra, Tahoe, & Aztek in the family, so I will keep high expectations. More

When I called to make my appointment I informed the young lady that I wanted at least the Maintenance I service program as described in the Corvettes service guide. There is also a Maintenance II program and lady that I wanted at least the Maintenance I service program as described in the Corvettes service guide. There is also a Maintenance II program and she was not able to advise me as to which program I should have performed on my car, although she did described all of the various services that each would include along with the oil change but suggested that I discuss which program was most appropriate with the service consultant. When I arrived at 7:30 AM for my appointment I was greeted by a very nice lady who first apologized and informed me that all of the service consultants had not arrived and that they would be with me as soon as possible. The wait was actually very short so for me there was not any problem. Tommy Gossett wrote up my service order and I just assumed that since I had informed the person that I had made the appointment with that I wanted at least the Maintenance I that was what was scheduled. In all honesty I did not bring up the matter at that time but just assumed that I was receiving the multipoint check along with the oil change. After the fact I now realize that Tommy either did not have this information passed on to him and/or did he did not have knowledge of the different type of Corvette maintenance programs or just failed to discuss the options with me or possibly all of the above. As a result of this I only received an oil change, nothing more. The repair order does not indicate that there were any other services rendered that were defined in the Maintenance I or II service program. The bottom line your brand new customer now has to bring the car back to have the service he initially requested completed and Everett Chevrolet has lost revenue and could have potentially lost a new client. I also asked Tommy to check to determine if there were any outstanding C6 Factory Service Bulletins outstanding, again I do not see on the repair order where this was done. So now let’s discuss the optional services that were recommended after I got to the dealership. I had asked (had a coupon) for a alignment and brake check. The report that I was given initially from the system located in the service drive showed that both front tires were out of alignment. Based on this information I agreed to have a 4 wheel alignment. Later on I was present when Eric pulled the car onto the alignment rack and at that time I asked him to re-check the alignment before doing any adjustment. He told me that this was standard procedure. The test showed that my front wheels were within tolerance but it was only my back left wheel that was out of line. So I must question now if I really did need an alignment at this time. It is always desirable to have your wheels in good alignment for tire ware, etc but was my car that far out of specification that I would have noticed any unusual ware any time soon. I was also informed that I needed to have my power steering flushed out and my injector system cleaned. When I went out to observe the mechanic working on my car I notice that he only had one fender covered but was working on both sides of my car. Since I spend a lot of time keeping my vehicle in pristine condition I was non to happy to see what was going on. I immediately informed Tommy and he understood my concern. He went directly to the mechanic and I assumed informed him of my wishes. Tommy left and the mechanic did not take any action to put a second fender cover on the right side but later on did attempt to wipe my right fender off with some type of cloth. I could not tell if it was the recommended microfiber cloth or a shop towel, if it was clean or dirty. Upon inspection returning home I did see that there were smudgy hand prints on the left side fender where the single fender cover was poorly placed. My perception of this mechanic is not very high at this time. I did ask him why the power steering and injectors needed cleaning and he informed me that they were dirty. He did not indicate that he had tested the fluid or if the recommended service bulletins suggested that these two processes needed service at this mileage point. In his opinion they needed servicing. I always try to accept that people are honorable in what they say and do until I have reason to otherwise doubt them. After returning home I did some checking on the internet to see if there was some guideline regarding when or for what reason these services should have been performed and could not find any. I searched the Corvette Forum for information regarding when and how to maintain C6 injectors and all responses suggested using a injector cleaner that was added to the gas to keep the injectors clean. No one suggested that any owner spend $190.00 to keep the injectors in a car with 40,741 miles clean. I realize that the service manuals at the dealership should provide all of this information and that the mechanic should be adequately trained to know when to perform the work. My concern now is if this mechanic was adequately trained to make this determination. If he was not I most likely paid for two services, ($147.43 – Power Steering Flush & $190.65 – Injector Cleaning) that I did not actually need at this time or for some time to come. I was not having any problems with either my power steering or injectors to the extent that any error messages might have been displayed or I would sense any problem in performance. All seemed perfectly OK to me. This would not be the first time that a car service facility loaded on high profit services to a client they felt would just say OK and pay the bill. I have been informed by other Rock Barn home owners that service operations have a habit of over-charging when they can get away with it. I am not implying but based on this experience I now wonder. I hope that you will take all of this as constructive comments and will use this input to initiate more proactive programs and employee awareness sessions that will ultimately keep your service customers returning time and time again. What more it is the perception of your organization that speaks the loudest. As for me I would ask that you look into the skill and experience of the mechanic that felt I needed the power steering flush and injector cleaning and to determine if he was just guessing about this need. Should your investigation show some level of doubt I would ask for the proper consideration. I will contact Tommy to schedule time where Eric Richard can be available to actually perform the multipoint Maintenance I or if required II service and to verify if there are any outstanding service bulletins just to make sure that my Corvette is up to specification. I personally followed up with Mrs Everett, Customer Relations Manger and Wife of Owner and asked her to please follow-up on these items and get back with me. To-date there has been no communications from Everett Chevrolet. More

I have had 100 cars and have never seen the level of service that I received at Everett. I took a Cadillac CTS in for noise in the sun roof. The service tech told me there were two recalls, which I di service that I received at Everett. I took a Cadillac CTS in for noise in the sun roof. The service tech told me there were two recalls, which I did not know about. I left the car the ay before and by 10AM the following morning, I was picking it up - Completely Satisfied - Thrilled with the level of service and the one on one attention from everyone at the dealership that I spoke with. One of the owners even came back to ask me if everything was okay. I told her, You need to get the Cadillac dealership!!! I want to bring my car to you from now on, instead of taking it to Charlotte. Our local Cadillac dealership closed two years ago after a 50+ year presence in Hickory. Everett is superior in every way. For all of the above reasons, I give Everett a rating of "5" in every category. More

I just wanted to take time say that we had the best possible experience. I highly recommend this dealership. Service was flawless from start to finish! This our first experience with Everett's dealers possible experience. I highly recommend this dealership. Service was flawless from start to finish! This our first experience with Everett's dealership. We were traveling out of town just passing through. More

Tina recommended that I speak to Rusty about trade-in value of my car while I was there for service. Rusty got me a number for the trade-in and a quote for a new Equinox. There was no high pressure sal value of my car while I was there for service. Rusty got me a number for the trade-in and a quote for a new Equinox. There was no high pressure sales pitch. I told him I would think about it and get back to him in a couple of days. The next day I decided to buy the new Equinox. Nice Job Rusty and Tina! I was completely satisfied with the whole experience. Charles Pictroski More