I purchased a new car there in March of 2016, a 2015 Sonic with 30 miles on it. Took it to another dealer, as it was closer to my home, and was told that the faulty hatch could not be fixed under warrenty as the car had been in an accident.
Called Evergreen Chevrolet and was treated horribly by Jesse, who refused to return my calls. Finally spoke to Josh and made an appointment to speak to Jesse, Josh and Craig. In this meeting Jesse told me, and I quote, he did not return my calls because he was busy and has a bad temper. THE OWNER JUSTIFIED THIS by saying he did not return my calls because he was avoiding a conflict. How do you get your car repaired when no one will call you back??? Long story short. They were supposed to LOOK at the car and let me know what they found out no later than Tuesday. I finally called on Wednesday and spoke to Josh. He said that the car had been repaired and that the spot in the paint had been buffed out. THEY WORKED ON MY CAR WITHOUT MY PERMISSION. Now they refuse to document the work properly so that I can have the hatch repaired correctly and paid for with my warrenty.
After working with the GM Tony, for ever, getting conflicting stories from him or no answer to my questions at all, him defending Jesse and his actions (You know he sells 6 to 8 cars a day, wow, he brings in the cash so he can act like an xxx to customers) I had to take yet another day off work and drive down to Issaquah, a 2 hour drive, each way, in traffic. He had the body shop look at it and say it has never been damaged, but the paint does look like there are some differences in it.
Still they will not put this on the cars records. They did the first "repair" on the hatch as an internal, but then the owner said it was done under warrenty.
All I see is a bunch of lies and dishonesty. Owner wrote a letter to me stating that the car has never been damaged, but nothing in that attaches it to the vehicle. No VIN #, etc. Says if I have problems getting it fixed to have them call him and he will take care of it. So, everytime they question the records, I have to have them call him so he can dance around and lie to them???
All the work thay have done has had to been redone by someone else, they put a bumper protector on the car for my inconvienance and we had to remove it as it was full of bubbles and looked horrible.
I will not EVER go back there and urge everyone to avoid this dishonest and abusive dealership.