Evergreen Ford Lincoln

Shady business practices for customer Ended up buying a truck with them and trading in a used car. My hope here is that others stay away from the dealership as my understanding is they wan Ended up buying a truck with them and trading in a used car. My hope here is that others stay away from the dealership as my understanding is they want to have lifelong customers who provide referral business. Working with them has been the complete opposite. Car Purchased Issues: > Smashed passenger mirror that had covers on it at the time of purchase > Oil drain bolt 1/2 from even being snug which resulted in leakage I tried to work with them after the purchase to replace the smashed passenger mirror. There ultimate response was "when I google, they have covers that are < $100". Well I appreciate you googling, however I was giving you an opportunity to say, oh geez we appreciate your business and will replace those mirrors. Trade In Car: > Knocked us down couple grand saying they needed to perform repairs which were going to cost them ~$2k. They ended up doing $0 repairs to the body and posted it as is for $5k above KBB. I went to these guys based on referrals from family and friends. My purchase was simple, I did not try negotiating with their ask price based on it being fair market value. They haggled me down on the trade-in. While I understand "that's business" it still needs to be publicly documented how the situation was handled. Ultimately all they had to do was pay $500 for the replacement mirrors and call it a day. Instead they told me how to google search. On a positive note: Finance guy is AWESOME! Direct seller was awesome as well. More

Awesome - honest, professional, good people to work with Evergreen Ford is an outstanding dealership that we highly recommend. Tomi, Chet, and Robert truly went above and beyond to provide top-notch customer Evergreen Ford is an outstanding dealership that we highly recommend. Tomi, Chet, and Robert truly went above and beyond to provide top-notch customer satisfaction. Our experience was smooth, enjoyable and stress-free from start to finish. Tomi is absolutely fantastic and was a true pleasure to work with. He is personable, knowledgeable and just an all around great guy. Tomi helped us find exactly what we were looking for and made sure to address all of our questions and needs every step of the way. If you are in the market for buying a vehicle, look no further- Tomi is your guy! Chet helped us with the purchasing process as well to make sure that everything worked out for us. He's friendly, down to earth, and has a great business approach. Chet did everything he could to make sure we were happy. Chet and Tomi were even willing to stay late on a Saturday night (well past closing hours) and come in early (before opening hours) to accommodate our schedule. Robert worked with us on the financing and options portion of the purchase. He's a really nice guy that's great with numbers and very thorough. He took the time to discuss options with us, and tailored them to meet our family's needs. Did I mention that we had our two very young children with us during the entire process? The dealership has toys for kids to play with, coloring pages and crayons to keep them busy and everyone was so nice to them. The Evergreen Ford team was honest, fair, hard-working and exactly what you'd hope for in a dealership. Naturally we were excited to buy a new vehicle, but it was also nice to know that we were buying our new vehicle from such a great group of people. When we were ready to buy another one in the future, we will definitely go back to Evergreen Ford. More

Salesman Mark Keeten let the dealership down I only dealt with one salesman and what a rude (expletive) he was. MARK KEETEN was his name. I called in with my wife to check out used f150s last Sa I only dealt with one salesman and what a rude (expletive) he was. MARK KEETEN was his name. I called in with my wife to check out used f150s last Saturday. Waiting on a work permit arriving in the next couple weeks before we inevitably purchase a 20k used truck. As soon as he realized he wasnt getting a sale that day (and probably not in the month of march to help him get his bonus), he could care less. Lost all motivation to talk to and help us ( I explained I'd never sat in or driven a full size pickup), essentially saying "go away so I don't miss the next sale". He yawned in front of us and didn't cover his mouth or apologize, took a call while I was mid sentence and explained it was a potential customer. THEN, called me back three days later asking if my work permit arrived and when I said no but explained I was still interested he cut me off mid sentence and said "I gotta call you back, I have a customer in front of me" (didn't stop him taking a call when I was sitting in front of him). Oh and he never called me back..... Mark, my name is Chris Hughes, please delete me off your calling list. I'll take my money elsewhere. More

Truly Humbled At 51 years old, I have been buying cars since I was 16. This is the very first time that I left a dealership in all of these years not only feeling a At 51 years old, I have been buying cars since I was 16. This is the very first time that I left a dealership in all of these years not only feeling as though I truly was given a great deal, but they went over and above to get me the deal I needed affording me the ability to purchase the Truck that I wanted. I arrived late in the evening and the dealership closed at 9:00. Chris Reade, Trevor Fawcett and Robert Whalley all stayed until nearly 10:30 to not only get the deal done with the Ford Credit, but to get me the interest rate that was necessary to place me in the Truck of my choice. Unlike the other dealers I had visited prior, who tried to place me in a lesser vehicle. The personal service by these 3 individuals, made the entire experience humbling. This was my 4th new Ford Truck I have purchased from 4 different dealerships since 2008. No matter where in the country I am, when it is time for my 5th, I will come back to this dealership. I am grateful to all of you. More

Great Service The Service I currently receive on my Lincoln MKX and attention by the staff will be a major factor in purchasing a new Continental vs a Mercedes E cl The Service I currently receive on my Lincoln MKX and attention by the staff will be a major factor in purchasing a new Continental vs a Mercedes E class. The dealer is close to home ad the service exceeds what I get from my local Mercedes dealer on my other car. This service level was our reason for purchasing a Ford Escape AWD SE for our son to drive. More

Evergreen Ford Excellent Service Evergreen Ford continues to provide top shelf care and customer service for my Fords. The service department is excellent and always takes my needs in Evergreen Ford continues to provide top shelf care and customer service for my Fords. The service department is excellent and always takes my needs in front of there's. Great mechanics, customer service. I always feel good when leaving Evergreen Ford Service department Thank You Evergreen! More

Above and beyond Brenda in Service, and Sophia in service are outstanding ! I first purchased my Ford focus from them, had it taken care of here also for 3 years, and Brenda in Service, and Sophia in service are outstanding ! I first purchased my Ford focus from them, had it taken care of here also for 3 years, and now bought a Lincoln from them, and continue to drive there for service. Every single interaction is both professional and timely, and they go that extra distance to make things perfect. Thanks so much! More

Great people and great deal F150 XLT Sport/FX4 After deciding to pull the trigger on a new F150 truck I shopped did some internet pricing seeing where people were buying. The hard part was finding After deciding to pull the trigger on a new F150 truck I shopped did some internet pricing seeing where people were buying. The hard part was finding a highly optioned F150 Sport/FX4 SCREW. As it turns out Evergreen had the truck. My salesman was incredible and so was the general sales manager who ended up doing the last round of negotiations. We quickly were able to come to a win-win deal. If you are tired of the typical car game do your research give Eric a call and he will get the job done. I shopped two other dealerships the NO Dicker guys in Kent that was a joke. Then I saw some great deals and took a drive only to feel like I was back in the early 70s and 80s buying a car. I was so happy they didn't have the truck I wanted even though they advertised and said it was their. In the end do a little internet browsing and call Evergreen ask for Eric. You will be very happy you did!! More

Excellent The helpfulness & friendliness. Brenda went out of her way to get a loaner since I had no appointment. I would recommend evergreens service center.tha The helpfulness & friendliness. Brenda went out of her way to get a loaner since I had no appointment. I would recommend evergreens service center.thanks Brenda. More

Hard to diagnose problem We've had several things fixed, by different mechanics, on our used Lincoln - that we bought from a private party. Finally, we were encouraged to tak We've had several things fixed, by different mechanics, on our used Lincoln - that we bought from a private party. Finally, we were encouraged to take it to Evergreen Ford Lincoln for a diagnosis. We had it towed there twice when it wouldn't start; but they couldn't replicate what was happening to me on a random basis. Brenda kept us in the loop & had the mechanics bend over backwards, to no avail. Finally, she called & said that they could not diagnosis the problem; it was possibly one of two expensive fixes, but no guarantees. We had been praying for a specific & accurate diagnosis. We went to pick up the car & it wouldn't start for them when they went to bring it to us!!! Yea - God answered!! A less expensive fix was indicated - which we approved. Thank you Brenda for all you did on our behalf! More