When do the brakes fail? At 4pm on the day before the 4th of July, of course! My husband and I were traveling through Maine to get home to New York, and every auto shop we called (9 different places) said they didn't have an appointment available for 3 weeks!! Then we called Evergreen Subaru, and they were willing to take a look in their "Express Bay." I don't think we've ever felt more relieved. The whole team at Evergreen was wonderful--from Kathy who checked us in and calmed us down (and told a really funny joke about a seagull), to Joel who moved mountains in his packed appointment book to make room for us, to Becca who got us set up in a loaner vehicle so our vacation could continue while the repairs were handled. We were able to get back on the road and travel home safely with brand new brakes the day after the holiday. Thank you, Evergreen! We will always be grateful!