Ewald Buick GMC of Menomonee Falls

Been there with my VW CC many times this year. Seem to still have similar issues with engine light coming on. This time I was just low on oil (which they changed last time, and every time). Well before it still have similar issues with engine light coming on. This time I was just low on oil (which they changed last time, and every time). Well before it was due. They did a diagnostic & recommended a part with installation fee. I asked that since I’ve had many diagnostics there, if I add the part would he waive the diagnostic fee? ‘He’ being the service manager. He declined. So I declined the part. I’m an 8 year customer & he couldn’t take care of me. Btw he wore a mask this time but 2 months ago he didn’t. Mark T is good but he was off yesterday. He did give me $35 off of the $130 diagnostic, but all said, I feel I spent an extra $100 for an oil change. These guys just keep doing the minimum that I have more issues down the road. Which keeps me coming back. Nice new facility but at least at the old place across the street they would wash the car. No car wash at the new place. It’s ‘forever’ in the works. Weak sauce -Craig G More

Excellent Excellent Excellent Excellent Excellent. Your service staff always provide friendly, prompt, quality service and will communicate with you of any changes to your service. service staff always provide friendly, prompt, quality service and will communicate with you of any changes to your service. More

Great service, I was in and out within an hour. Social distancing for those of us who decided to wait while our service was being done. distancing for those of us who decided to wait while our service was being done. More

Very unhappy with the lack of communication. Car was supposed to be done Saturday afternoon. Dropped off Friday night, scheduled the appointment online, service guy told me “You’re appointment is at noo supposed to be done Saturday afternoon. Dropped off Friday night, scheduled the appointment online, service guy told me “You’re appointment is at noon we close at 1pm that doesn’t leave my guys enough time for 4 tires change mount and balance”, but I’ll put my best hammer guy on it, we’ll have it done for you. I stated then there should not be an option for that on the online scheduling. I stated i was dropping the car off as an option which is why i dropped it off Friday night. Called the dealership around 3pm Asking if my car was done. The lady i talked to stated she didn’t get handed keys so the job isn’t done. Im pretty upset with the communication no call on that the car isnt done, could’ve offered a loaner car for the weekend if they knew they couldnt get it done. Car was done Monday afternoon. More

My experience at the dealership was very warm and welcoming. The service writer was also warm and friendly, and the new facility is rather plain you could use some pops of color. welcoming. The service writer was also warm and friendly, and the new facility is rather plain you could use some pops of color. More

i bought my first tiguan & brought it here for an oil change and overall inspection. they were super friendly & accommodating. super clean garage & waiting room. highly recommend! change and overall inspection. they were super friendly & accommodating. super clean garage & waiting room. highly recommend! More

When I start my car there’s massage show up says service now and when I got the papers back it’s Doesn’t said anything about that now and when I got the papers back it’s Doesn’t said anything about that More

Great job. Found me a car and made the transaction very simple. I highly recommend International Auto Group for all car purchases. The service is outstanding simple. I highly recommend International Auto Group for all car purchases. The service is outstanding More

We worked with Bill and he made the process so easy and pleasant! From the sales through the financing—everything was top notch. Overall a great experience! pleasant! From the sales through the financing—everything was top notch. Overall a great experience! More

Mark Terry the service writer was excellent, he provided prompt service. He is always very professional when working with him. Always like working with your team. prompt service. He is always very professional when working with him. Always like working with your team. More