Ewing Subaru of Plano

Excellent customer service. They got me right in, reviewed the service report and delivered my car back on time and washed up beautifully to me. reviewed the service report and delivered my car back on time and washed up beautifully to me. More

Friendly to customers, quick service and the service rep. explained the service report to me. The service was also done in a timely manner, Thanks! explained the service report to me. The service was also done in a timely manner, Thanks! More

I bought my brand new Outback Memorial Day. Within a week of having it, it had starting having a few issues. I took it in, and honestly, the first time there, I was very disappointed with the service…t week of having it, it had starting having a few issues. I took it in, and honestly, the first time there, I was very disappointed with the service…the level of communication was almost non-existent, and the issues were not resolved at all, despite it being a brand new car which had been in for 4 days of service at 14 days old. And I let them know of my dissatisfaction, and desire to simply return the car and not have to deal with them again. But, I conceded and let them try to make it right. They arranged to pick up my car and deliver me a loaner. Tamela and Kyle went above and beyond to communicate the progress of the vehicle’s service. And they kept the car until it was actually fixed. I’ve had the car back for a week or more and so far, everything seems good. I appreciate their effort to redeem the situation, and I’m able to feel I can (almost) trust my new car again, and keep it for the long term, and not dread the need to engage the service department if I need them. Hopefully, I won’t need them for a while! More

Friendly staff. Website was easy to navigate and set up my service appointment. Car was completed earlier than estimated. LOVE the car wash on return! my service appointment. Car was completed earlier than estimated. LOVE the car wash on return! More

"Good Experience" is what Stewart at new car sales gave me during my first Subaru purchase. Family business environment and mentality makes you feel comfortable to make the choice. Lauren and her crew me during my first Subaru purchase. Family business environment and mentality makes you feel comfortable to make the choice. Lauren and her crew at service did a good job to install the trail hitch in a timely manner. More

Overall satisfaction is great. Getting a service appointment used to be good. This time, your Chat guy was a hindrance, a nuisance. I wanted to bring the car for some recall work; but I did not su appointment used to be good. This time, your Chat guy was a hindrance, a nuisance. I wanted to bring the car for some recall work; but I did not succeed with this friendly chat person. And to my dismay all information that I provided went in a hot air balloon or no one read it. Next day I showed up without an appointment, and through the courtesy of an attentive Service Advisor things moved smoothly and I got the needed work done. Thanks. Another minor irritation: the color of my car is moss green and not gray as showed on the work order. Mechanical work done is satisfactory. More

Kyle Brinkmann went above and beyond to communicate with me about the status of my car. We had some trouble working with my insurance but he got them to focus on my claim and deliver the needed supplemental me about the status of my car. We had some trouble working with my insurance but he got them to focus on my claim and deliver the needed supplemental so I wouldn't have to delay my trip out of town. The shop did a great job and had my car ready way faster than I expected. I will continue to do business with Ewing Subaru and they are my number one choice the next time I purchase a new car. Thank you for everything! Every interaction with your business has been a delight More

Kyle Reynolds is the best Service Advisor who puts customer first and builds trust. Very pleased with the service and his proactive handling of the situation. customer first and builds trust. Very pleased with the service and his proactive handling of the situation. More

Buy from Ewing Subaru of Plano because you will be treated as if you bought a luxury car without having to pay the high prices. treated as if you bought a luxury car without having to pay the high prices. More

I was sorely disappointed that the dealership did not make a good faith effort to negotiate fairly for my purchase. I asked 4 times about negotiating the price of the auto I purchased and/ or giving me a make a good faith effort to negotiate fairly for my purchase. I asked 4 times about negotiating the price of the auto I purchased and/ or giving me a better trade in price for the auto I traded that was in pristine condition. The sales manager never gave an inch, and I should have purchased elsewhere. I understand that Carmax and other places do not negotiate on their pre-set price, but I've never had a dealership that would not negotiate at all. I expected a deal where both parties benefitted, and the dealership was the only party who benefitted from my sales transaction. More