Ewing Subaru of Plano

Carfax Information Discrepancy I purchased my 2017 Subaru Forester new in 2017. Included with the purchase is 4 free oil changes and tire rotations. I used 3 of the 4 visits up unti I purchased my 2017 Subaru Forester new in 2017. Included with the purchase is 4 free oil changes and tire rotations. I used 3 of the 4 visits up until April 2019. I received an email stating I get free Carfax reports, so I checked it out. Carfax is stating my oil change was only performed on 1/8/2018, and that the other two visits since then were for "Maintenance Inspection" when they should have been for the oil change/tire rotation. Carfax is stating my vehicle is overdue for an oil change (thus lowering its value) when it should be properly maintained. The receipts I have from Ewing Subaru of Plano state the oil was changed and the tires were rotated on my three visits. I emailed my concerns with the discrepancy on what Carfax is stating to the salesman who sold me the vehicle. It took him three days to respond with a short reply that ignored my questions on why Carfax is not reporting the services Ewing Subaru said they performed. I asked for contact information for a manager in the service department that I can reach out to and I have yet to receive a response. Once they sell you a vehicle and make their money their service drops like a rock. More

Great service experience My Outback had to be towed to Ewing Subaru on Monday afternoon. I received a new Outback loaner car and left my vehicle. My Outback was inspected and My Outback had to be towed to Ewing Subaru on Monday afternoon. I received a new Outback loaner car and left my vehicle. My Outback was inspected and need considerable maintenance and testing to restore it to working condition. I was kept informed of progress on my vehicle and was extremely pleased when I picked it up the following Friday. More

Made buying a new car easy and efficient. My sales associate was Bernard Richa and he was most helpful answering all my questions and made the whole process a pleasure, which is not always the My sales associate was Bernard Richa and he was most helpful answering all my questions and made the whole process a pleasure, which is not always the case. The dealership has a family type atmosphere and everyone we spoke with was friendly and helpful. Special thanks to Ryan Alger and Lou Colvin for their part in making the process go smoothly. I would recommend Ewing Subaru to treat you right. More

Valve spring recall I was informed by the dealer that they could only work on a limited number of engines available from Subaru. Not sure why the engine would be swapped. I was informed by the dealer that they could only work on a limited number of engines available from Subaru. Not sure why the engine would be swapped. My car has less than 34,000 miles and would not appreciate it being swapped with an engine with higher mileage. Furthermore, the engine compartment was not cleaned or washed and neither was the vehicle was washed. More

Buying experience I had a pleasant experience at Ewing Subaru choosing the vehicle I liked best thanks to the sales team expertise. I definitely would recommend the dea I had a pleasant experience at Ewing Subaru choosing the vehicle I liked best thanks to the sales team expertise. I definitely would recommend the dealership. More

Excellent Came in for an oil change. Love this place. Was bummed after it was bought out by Ewing that they did not retain the service manager Alex Shuster. Thr Came in for an oil change. Love this place. Was bummed after it was bought out by Ewing that they did not retain the service manager Alex Shuster. Thrilled to discover this morning that he’s back! Alex is the best. He is the ultimate professional and 100% trustworthy. More

Forester Excellent service and professional staff. The process was smooth and everything was up front. Very much enjoyed the car buying experience and would re Excellent service and professional staff. The process was smooth and everything was up front. Very much enjoyed the car buying experience and would recommend working with Andrew. More

Absent service advisor, no one covered for her Dealership has had my vehicle for a month for repairs - service advisor has not been reliable to keep me updated & did not having anyone covering for Dealership has had my vehicle for a month for repairs - service advisor has not been reliable to keep me updated & did not having anyone covering for her to field calls or update. More

Fantastic! Great service on both my Subaru’s. Prompt & professional. Legacy & Impreza. Identified recalls on Impreza, same day service on legacy. Free box l Great service on both my Subaru’s. Prompt & professional. Legacy & Impreza. Identified recalls on Impreza, same day service on legacy. Free box lunch! Text message updates very effective More

New car buying experience Enjoyed buying a new car for the first time in 35 years from Ewing Subaru Justin Lubin was very thorough in explaining all the bells and whistles o Enjoyed buying a new car for the first time in 35 years from Ewing Subaru Justin Lubin was very thorough in explaining all the bells and whistles of my new 2019 Ascent. Incredible car and value Highly recommend doing business with Ewing Subaru More