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Ewing Subaru of Plano

Plano, TX

Overview
Employees
Reviews
Vehicles
4.8
1,868 Reviews
At Ewing Subaru of Plano, we take great pride in offering exceptional customer service and a seamless dealership experience to Subaru enthusiasts in Plano, Richardson TX, Frisco, Carrollton, and Dallas TX. With our dedication to quality and extensive automotive knowledge, you've found the ideal place for buying, financing, and servicing your Subaru. Take a moment to explore our new Subaru models, where you'll find everything you want in a vehicle—safety, reliability, comfort, and technology. We invite you to visit our showroom to check out our latest selection and to test drive popular models like the Subaru Crosstrek, Outback, Forester, Ascent, Impreza, Legacy, BRZ, WRX, and the iconic WRX STI. Not everyone is seeking a brand-new car, so we also offer a diverse selection of high-quality, budget-friendly used vehicles. It's a smart way to drive a premium car, SUV, truck, van, or crossover while saving money. Once you've chosen your vehicle, our Finance team will help you with the details, whether you're buying or leasing. We'll work to ensure you get a plan that fits your budget, with competitive loan rates. After your purchase, it's important to keep your car running smoothly. That's where our Service and Parts centers come in. From routine maintenance to repairs and part replacements, our skilled technicians are here to ensure your vehicle stays in top condition. Need an oil change or a tire rotation? We'll get you back on the road quickly. If you'd like to learn more about what we offer, stop by Ewing Subaru of Plano. We're always excited to help our customers with whatever they need. The Ewing Automotive Group has been proudly serving the community since 1940, and we're here to serve you, too.
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1555 Dallas Parkway

Plano, TX

75093

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Showing 1,868 reviews

November 09, 2022

The communication from the dealership is first rate. I was called, emailed and texted updates on my car. It was great to know that status of the installation More

by Christinebarnett66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms Barrett in the service department
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Nov 09, 2022 -

Ewing Subaru of Plano responded

Christine, thanks for stopping by to leave us 5-stars. We're happy to hear our team is communicative! We appreciate your praise. See you next time. Thanks again!

November 08, 2022

Today I spoke with Stephanie about a battery failure for my 2020 Outback. Stephanie informed me that they didn't have the part, so I should call around to other area dealerships to find it. She informed m More

by Bobbi Keese
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie from the Service Department
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Nov 08, 2022 -

Ewing Subaru of Plano responded

Bobbi, we apologize for the lacking service experience and wanted to provide some context to the situation to better explain what Stefani was trying to do to help you, which turned out to be a hindrance to the process. Through conversing with Stefani after seeing your review, she clearly could have better explained her intentions and we thought it was important to provide that explanation. While our parts department does have the ability to see possible stock at other stores, it is not guaranteed that parts listed are available for sale. Each dealer is independently owned and operated and may choose not to sell a part to another dealer. Examples of times where this may occur is when another dealer may have the specific part you’re seeking dedicated to one of their customers jobs and thus it cannot be sold. Unfortunately, sometimes as a dealer reaching out on behalf of a customer, we get told no to parts where a customer calling may get told yes. All Subaru dealers do try to work together when we can to enhance the customer experience, but sometimes the answer is just no and as a dealer, we are not always provided the reason. Stefani was trying to provide you a solution that would help you obtain the part needed as quick as possible without making an extra trip to see us as we do not have the part in stock. If we could do it again, Stefani should have transferred your call to the parts department so they could have gone over any available options with the you as she does not have access to that system. In speaking with Stefani about your review, she sees where she could have improved the experience by asking parts department and/ or transferring you to parts so they may go over options. We clearly dropped the ball at effectively communicating our intentions of asking you to call around and apologize for that. We are using this experience as a training opportunity to ensure the rest of our staff knows how to handle calls regarding parts orders moving forward. We apologize for dropping the ball and yearn to better serve you moving forward. Best wishes!

November 02, 2022

Customer service is excelent as always. I got in with a problem, they reviewed it and informed me about a recall and I wouldn't be charged for the service. They fixed it, they kept me inf More

by Fabiana B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Calix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey
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Nov 02, 2022 -

Ewing Subaru of Plano responded

Fabiana, thanks for stopping by to leave us 5-stars. We're glad to hear our team always provides excellent customer service! We appreciate your praise. See you next time. Take care!

October 31, 2022

This dealership is the best I've dealt with so far! Jesse Ibanez was amazing and so incredibly helpful. He made the process very easy for my boyfriend and I, answered all of our questions, and was very More

by Shelby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Ibanez
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Oct 31, 2022 -

Ewing Subaru of Plano responded

Shelby, thank you for sharing 5-stars! We're happy to hear Jesse Ibanez is amazing and helpful! We appreciate your positive feedback. See you next time. Thanks again!

October 15, 2022

Excellent experience at Ewing Subaru of Plano working with Jeremiah and Collin with our new car purchase. More

by James
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor McCown
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Oct 15, 2022 -

Ewing Subaru of Plano responded

James, thank you for sharing 5-stars! We're glad to hear Jeremiah and Collin provided an excellent experience! We appreciate your positive feedback. See you next time. Thanks again!

October 14, 2022

Jay, Eric & Connor were all so extremely helpful! They made my experience so easy & wonderful. I was in and out in record time! I can not say enough good about these men & Ewing Subaru! More

by Natalie.burt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dunacusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor McCown, Eric Williams
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Oct 14, 2022 -

Ewing Subaru of Plano responded

Natalie, thank you for sharing 5-stars! We're glad to hear Jay, Eric and Connor were all extremely helpful! We appreciate your positive feedback. See you next time. Best wishes!

September 26, 2022

We were glad that Ewing Subaru was able to take care of our car without making an advance appointment. They also took care of a second issue at the same time. More

by kevin_calcote bunni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Cerda
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Sep 26, 2022 -

Ewing Subaru of Plano responded

kevin, thanks for the 5-stars! We're happy to hear our team was able to take care of your car without an appointment! We appreciate the feedback and look forward to serving you again next time. Take care!

September 20, 2022

I was very displeased with the quality of the used car being sold on your lot. I am not sure how this car had a clean carfax. Traveled an hour away to see it had been in a wreck. Needless to say, we are c More

by teskins
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Ibanez
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Sep 21, 2022 -

Ewing Subaru of Plano responded

teskins, we apologize that your time was wasted driving an hour to look at a vehicle that had a clean car fax report yet appears to have been in a prior accident. We do want to note that we do not control Car Fax, the data they receive or the reports that they generate. Car Fax reports can be a useful tool for assessment in many cases, but we do not claim or hold responsibility in their accuracy in reporting. As a dealer, we get burned by Car Fax reporting frequently as well. As such, we Car Fax reports cannot be trusted as a sole source of information regarding a purchase decision rather a tool to assist. We wish the best for yoru search and we're always standing by if we may be of greater assistance. Thanks for the opportunity to work with you. Take care!

September 19, 2022

Everyone is really nice and helpful! I always enjoy taking my Subaru here to get serviced. More

by Marissa.sparacin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Sep 19, 2022 -

Ewing Subaru of Plano responded

Marissa, thank you for sharing 5-star praise! We're pleased to hear our team is nice and helpful! We appreciate your endorsement. See you next time. Best wishes!

September 18, 2022

Great support. Sales was friendly, easy to talk to and not too pushy. They helped me choose the car that was just right for me! More

by kaori
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo
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Sep 19, 2022 -

Ewing Subaru of Plano responded

Kaori, thanks for noting great support in sales with Arturo! We love hearing he was easy to talk to and not too pushy. Let us know when we may serve you next. Thanks again!

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