Excellence Auto Direct

THE OLD BAIT AND SWITCH! I found a car on CarGuru's on March10th, 2025 and contacted the seller, made an appointment and test drove the car. Check engine light was on and wi I found a car on CarGuru's on March10th, 2025 and contacted the seller, made an appointment and test drove the car. Check engine light was on and windshield was cracked. Saleslady said it would be fixed. The $33,681 price as advertised was increased by $4,300 to $37,981 for dealer prep, deferred maintenance and repairs?! THE "WE OWE" AGREEMENT!? Waited for weeks to take delivery on March 25, 2025 only to find out that the OEM windshield that was promised was not available.I waited for over 3 weeks and finally I reluctantly agreed with Matt the owner and Finis the Finance Dept manager to their "WE OWE" agreement so I could take delivery. I simply made one call to Auto Glass Discount Center and the windshield was replaced in my driveway on April 17, 2025. To this date I have not been reimbursed $822.43 for the windshield replacement. PARTS AND SERVICE DEPT FAILED AND ARE TOTALLY INCOMPETENT. OWNER AND MANAGEMENT ARE FRAUDS!! TAX, TITLE, REGISTRATION! Car was purchased on March 25, 2025. Finally after 4 temporary tag renewals and having waited for over 4 months I have received the license plate and registration on August 3, 2025. OFFICE STAFF HAS ALSO FAILED AND IS TOTALLY INCOMPETENT! I love my 2019 Cadillac Escalade ESV, an excellent and well built product. However, I would NOT recommend anyone to do business with Excellence Auto Direct. BEWARE OF THEIR SALES SCHEMES, INCOMPETENT SERVICE DEPARTMENT, FAILED ADMINISTRATIVE STAFF AND ESPECIALLY THE FRAUDULENT AND DECEPTIVE PRACTICES OF THE OWNER AND UPPER MANAGEMENT. More

I wasn’t sure if if I was ready to buy a car I went to the dealership. My salesman was very professional showed me four different cars and he was very nice and knowledgeable about his product. I had a s the dealership. My salesman was very professional showed me four different cars and he was very nice and knowledgeable about his product. I had a smooth transaction and they beat my credit union rate. Thanks More

Austin did a great job selling me my new Dodge Charger! Car was clean and the process was easy! Definitely recommend!! Car was clean and the process was easy! Definitely recommend!! More

Best dealership to buy from! I have purchased several vehicles from Excellence Auto Direct, and they always have excellent vehicles, excellent prices, and excellent customer serv I have purchased several vehicles from Excellence Auto Direct, and they always have excellent vehicles, excellent prices, and excellent customer service. I wouldn’t buy a vehicle from any other dealership. More

Fantastic dealership with great service and vehicle selection! Joe was my salesman and did a great job selection! Joe was my salesman and did a great job More

Excellent Auto Direct was a great experience to make a purchase from I was comfortable and they even have a little shop dog. I purchased a Lexus GX 470 from Aakash. They make the process simple short and purchase from I was comfortable and they even have a little shop dog. I purchased a Lexus GX 470 from Aakash. They make the process simple short and straightforward. More

I PURCHASED A 2018 GENEIS, AND I WAS NERVOUS AT FIRST BECAUSE I NEVER BOUGHT FROM A INDEPENDENT DEALERSHIP BEFORE, BUT THE STORE THE SIZE OF A FRANCHISE STORE AND THE FINANCE MANAGER FINIS HELPED ME ANSW BECAUSE I NEVER BOUGHT FROM A INDEPENDENT DEALERSHIP BEFORE, BUT THE STORE THE SIZE OF A FRANCHISE STORE AND THE FINANCE MANAGER FINIS HELPED ME ANSWERING ALL MY QUESTIONGS, OVERALL GOOD EXPERIENCE WITH IT BEING MY FIRST EXPERIENCE OUTSIDE OF TRADITIONAL DEALERS More

I love the way, they do business. Excellent service! Very friendly and fast. I recommend going here for all your service needs. I have been using their Service for over 5 years. Excellent service! Very friendly and fast. I recommend going here for all your service needs. I have been using their Service for over 5 years. More

We had a wonderful experience with Austin who made us feel valued and heard. The entire process was easy and there is a large selection of vehicles! Austin is the man to go too if you want a good experie feel valued and heard. The entire process was easy and there is a large selection of vehicles! Austin is the man to go too if you want a good experience! More

I highly recommend Excellence Auto Direct for your next auto purchase! I have purchased several cars from them. Each time condition of the cars were as described, the sales team are professional, & the ser auto purchase! I have purchased several cars from them. Each time condition of the cars were as described, the sales team are professional, & the service department is top notch. The showroom environment is welcoming. Their pricing is very competative. It is very evident that the management takes pride in every car they sell & treats you like family. Ask for Matt - he will treat you right! More